Arkansas State University Knowledgebase
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document Trouble with my PIN
Question: I am having trouble with my PIN...who do I contact? Answer: For assistance with your PIN: Click here... "ACCESS PIN" 10/6/16bw
06 Oct, 2016
document Wireless on campus
Question: What locations on campus are wireless? Answer: All Buildings on campus have wireless access, except the following: Collegiate Park and Indian Village Apartments pending update 10/6/16bw
10 Oct, 2016
document POP3 Mail
Question: Can I setup my email to use Outlook or POP3? Answer: POP3 is not supported for students, faculty, or staff. Only IMAP or MAPI is allowed 10/6/16bw
06 Oct, 2016
document Connecting to wireless network
Question: How do I connect my laptop to the wireless network? Answer: Simply direct your wireless device to AstateAnywhere and then open up a web-browser to authenticate. Please go to http://wireless.astate.edu for more information. pending update 10/6/16bw
10 Oct, 2016
document ITS Computer Lab Hours
Question: How late is the computer lab open? Answer: The ITS Computer lab, located in room 149 of the Dean B. Ellis library (lowest level), follows the same schedule as the Library itself. http://www.astate.edu/a/library/ For business hours involving other labs on campus, contact the...
06 Oct, 2016
document ShareSpace
Question: What is ShareSpace and how do I use it? Answer: Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary online storage, allowing you to send links instead of hefty files. Upload your file, then tell your party the Download Ticket code and...
06 Oct, 2016
document Using Entourage I am not receiving e-mail or items in my Exchange account
Cause: Entourage copies items from a Microsoft Exchange account and stores them in the Entourage cache; if this cache becomes corrupted, it may cause synchronization problems with the Exchange server. Solution: Empty the cache in Entourage so that Entourage can download all of the items from...
10 Oct, 2016
document Outlook 2011 Exchange - Mac Setup
Set Up Outlook for Mac 2011 for Microsoft Exchange. 1. Open Outlook for Mac 2. Go to Tools, click Accounts: 3. You should see the Accounts box. Click Exchange Account. 4. You should see the Exchange Account setup box: Enter the following...
10 Oct, 2016
document Back to school and computer troubles... getting technical help from ITS
Here are a few reminders on getting the most efficient technical service from ITS during this busy time. We know that when your computer doesn’t work or you are stuck with a technical dilemma that it is very frustrating. We are here to help you and we will work as quickly as possible to get...
10 Oct, 2016