Arkansas State University Knowledgebase
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folder Blackboard Learn
Help and support for Blackboard Learn (Bb 9).
folder Banner
Questions Related to Banner
folder Academic Partnerships / Higher Education Holdings (HEH)
folder General
General Usage
folder On-Line Academic Support
folder Google Tools (EDU version)
folder Dreamweaver
folder Other Technology Tools

document Outlook 2011 Exchange - Mac Setup
Set Up Outlook for Mac 2011 for Microsoft Exchange. 1. Open Outlook for Mac 2. Go to Tools, click Accounts: 3. You should see the Accounts box. Click Exchange Account. 4. You should see the Exchange Account setup box: Enter the following...
10 Oct, 2016
document Connecting an iPhone, iPad, or iTouch to AstateSecure
Using AstateSecure to authenticate an iPhone, iPad, or iTouch is a more convenient and secure way to connect these devices to ASU's wireless network. The configuration is a relatively easy one and will replace the web-authentication that AstateAnywhere requires. For a first-time setup, please...
10 Oct, 2016
document How do I connect to the MyWeb server using Dreamweaver?
Instructions for connecting to the myweb server using Dreamweaver/Creating a site definition In Dreamweaver, Go to Site, and choose New Site. Give it a name and your url address: You will then be asked questions on where to store your files, etc.. You...
06 Oct, 2016
document iPhone - Faculty Staff Email Setup For Exchange 2007
You must have your iPhone upgraded to SDK 2.0. Contact your service provider to obtain instructions on how do so. 1. Browse to "Settings" 2. Click on "Mail, Contacts, Calendars" 3. Click on "Add Account" 4. Select "Microsoft Exchange" a. Set "Email" to your Astate email address i....
10 Oct, 2016
document Directions for setting up Apple Mail for Exchange 2007
Users of Apple Mail that are using the Snow Leopard OS will need to go into account information and change the Internal Server name to and the External Server name to Be sure the Outgoing Mail Server is set to user...
10 Oct, 2016
document Directions for setting up Entourage Mail for Exchange 2007
Entourage users will need to open their account settings and edit the Server information to read for the Exchange server text box. awaiting update 10/6/16bw
10 Oct, 2016
document Directions for setting up Outlook Mail for Exchange 2007
If you access mail via the web, you will need to point your browser to a new location. The new url is: You will need to begin using this new url once your mailbox is converted. There will be a mail icon marked Exchange ‘07 Employee Mail. Changes...
10 Oct, 2016
document How to change your voicemail message (from your office, home, or cell phone)
To change voicemail message from your office phone: Press the Messages button on phone (envelope) Enter your voicemail password Press 4 for setup options Press 1 for Greetings and Transfers Press 1 to Change Greeting. Listen to current message and then press 1 to change greeting. ...
10 Oct, 2016
document A quick reference guide for Cisco IP Phone 7960 Series
Placing a call: • Lift the handset and dial number or • Press the NewCall soft key and dial number or • Press the Speaker button and dial number Answering a call: • Lift the handset or • Press the Answer soft key or • Press the Speaker button Ending a call: • Hang up the...
10 Oct, 2016
document Official University Email Footer
Would you like to have an official University Email footer? You can set yours up at In an effort with University Marketing and ITS Web Services, we have created an easy to use Email Footer Builder. There are video instructions on how to insert your footer...
08 Jul, 2016
document Password requirement changes… We want to be sure your identity and data are as safe as possible.
Using a strong password means that it is harder for someone to gain access to your email and data. With this in mind, we are making sure that we have top-notch security policies at ASU for all students, faculty and staff. As of November 28, there will be some changes to the requirements of...
06 Oct, 2016
document Desktop locking after sitting idle 30 minutes….
Desktop locking after sitting idle 30 minutes…. Starting in November 2011, desktops will lock after sitting idle for 30 minutes. Why we are having to do this: ITS is having to do this due to requirements of the legislative auditors. It is to help protect our data and protect the use of our...
10 Oct, 2016
document Passwords, PINS, and Wireless Tips -What to do when you have access blues…..
Password trouble? If you have trouble remembering your password or you need to reset your password for any reason, please go to the myCampus portal at and click on the “reset password” link below the login button. Be sure to follow the password requirements that are...
06 Oct, 2016
document ITS Help Desk: The phones are ringing but we will call you back! Promise!
ITS Help Desk: The phones are ringing and ringing but we will call you back! Promise! The ITS Help Desk gets a lot of phone calls to 972-3933 and a lot of emails to On February 29, there were 233 phone calls and emails received! Sometimes issues take time to resolve so we...
10 Oct, 2016
document Fileserver Information
What is the purpose of Fileserver anyway? Fileserver is a great way to share *active* documents with *everyone* in your department. If the documents are sensitive, fileserver is not the best method since everyone in the department (the default permissions we set up) can view the documents. ...
10 Oct, 2016
document AstateSecure Wireless....Some Changes Starting Today
ITS has been working on AstateSecure wireless.... we hope things will be a little easier for you to connect to the secure wireless network. These changes will also allow some people to connect with devices that could not connect before. Whenever you need to connect to the wireless network,...
10 Oct, 2016
document Back to school and computer troubles... getting technical help from ITS
Here are a few reminders on getting the most efficient technical service from ITS during this busy time. We know that when your computer doesn’t work or you are stuck with a technical dilemma that it is very frustrating. We are here to help you and we will work as quickly as possible to get...
10 Oct, 2016
document Mobile Printing
Mobile printing at Arkansas State University Jonesboro The Library and ITS are pleased to announce the launch of our new campus-wide mobile printing solution.  You can now print from your personal devices through the campus print management solution.  To print from your personal...
01 Feb, 2016
document Faculty Listserv (Faculty-L)
ITS provides a faculty listserv ( that provides a forum for A-State faculty to discuss topics of interest. Membership to the listserv is available upon request by sending an email to Members can choose to opt out at any time as well. Once...
10 Aug, 2016
document How to Clear Cache
To clear out Temporary Internet Files (Cookies/Cache) from your browser, click the following link: 9/13/16bw
13 Sep, 2016