Arkansas State University Knowledgebase
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folder Blackboard Learn
Help and support for Blackboard Learn (Bb 9).
folder Banner
Questions Related to Banner
folder Academic Partnerships / Higher Education Holdings (HEH)
folder General
General Usage
folder On-Line Academic Support
folder Google Tools (EDU version)
folder Dreamweaver
folder Other Technology Tools


Faculty/Staff
 
document Phishing Attempts
If you think you may have been compromised, or notice any suspicious activity occurring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps: If your department has a designated IT Support person, contact him or...
24 Jul, 2019
document Voicemail PIN Reset
1. Open a web browser and go to 147.97.42.66 (You’ll probably get a certificate error, this is ok as it’s a self-signed certificate) 2. Click “Cisco Unity Connection” 3. Use your email credentials to log in 4. Click “users” in the top left side of the screen 5. Be sure the...
24 Jul, 2019
document A quick reference guide for Cisco IP Phone 7960 Series
Placing a call: • Lift the handset and dial number or • Press the NewCall soft key and dial number or • Press the Speaker button and dial number Answering a call: • Lift the handset or • Press the Answer soft key or • Press the Speaker button Ending a call: • Hang up the...
23 Jul, 2019
document Official University Email Footer
Would you like to have an official University Email footer? You can set yours up at E-footer Builder In an effort with University Marketing and ITS Web Services, we have created an easy to use Email Footer Builder. There are video instructions on how to insert your footer into Outlook...
24 Jul, 2019
document Locked Account
If you get locked out of your account: Your locked account automatically unlocks in 30 minutes. If you try the wrong password a few times and get locked out, it will be okay! You can contact the ITS help desk at 870-972-3933 if you need more assistance.
24 Jul, 2019
document Fileserver Information
What is the purpose of Fileserver anyway? Fileserver is a great way to share *active* documents with *everyone* in your department. If the documents are sensitive, fileserver is not the best method since everyone in the department (the default permissions we set up) can view the documents. ...
23 Jul, 2019
document Campus Wireless Access
For Mac devices: 1. Select Astate Secure from the list of available wifi options 2. Enter your MyCampus username and password 3. Click connect and trust the certificate For Windows devices: 1. Select Astate Secure from the list of available wifi options 2. Click connect 3. Enter your...
23 Jul, 2019
document Mobile Printing
Mobile printing at Arkansas State University Jonesboro The Library and ITS are pleased to announce the launch of our new campus-wide mobile printing solution. You can now print from your personal devices through the campus print management solution. To print from your personal device, point...
22 Jul, 2019
document How to Clear Cache
To clear out Temporary Internet Files (Cookies/Cache) from your browser, click the following link: https://www.astate.edu/a/its/information/cache
22 Jul, 2019
document Adobe Creative Cloud Set UP
1. Once You have requested access you will receive an email with a link to Get Started You now have access to All Apps. Your administrator at ARKANSAS STATE UNIVERSITY. has given you access to All Apps. You are now ready to explore, create, and share your best...
24 Jul, 2019
document Xerox Support
Craig Bice Email: craig.bice@xerox.com Phone: 870-882-1638
23 Jul, 2019
document Transcript Request
Student and staff who need Transcript and Tax forms can access theses from Self Service Banner. You will need to navigate to the A-state Home page, at the top of the page click the A-Z index. Click the “S” for Self Service and enter your ID and Pin number and click submit. You will then...
23 Jul, 2019
document VPN Mobile
1. Download the “Cisco AnyConnect” App form the app store (Apple or Android) 2. Swipe the toggle button to the left on the AnyConnect VPN 3. Add VPN Connection will pop up and you will enter remote.astate.edu into the server address field. 4. Click Save 5. Swipe the toggle button to...
24 Jul, 2019
document Employee Name Change Form
Employee Name Change Form
23 Jul, 2019
document Microsoft Office Password Reset
Students and Staff who need help with Microsoft Office Password resets must be done by calling On the Hub Support at 1-888-396-1447. You will need to be able to give them your AState username or the order number from when you last downloaded Microsoft through the university.
23 Jul, 2019
document Application Extender Document Manager
If you are having a problem or need help with Application Extender Document Manager please contact: Teresa Mosley or Angie Opperman. Teresa Mosley - tmosley@astate.edu Angie Opperman- aopperman@astate.edu
15 May, 2019
document Concur
Concur Welcome to Concur, the new travel management software! Please check back for continuous updates and announcements. For questions, contact Travel Services. Concur Campus-Wide Trainings Need per diem information? Please access the rates on the GSA website.
15 May, 2019
document DEVICE MAY BE COMPROMISED
YOU SUSPECT YOUR DEVICE MAY BE COMPROMISED If you think you may have been compromised, or notice any suspicious activity occurring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps: If your department has...
23 Jul, 2019
document Faculty180
For Faculty Needing help with Faculty180 please contact Tiffany Keb at tkeb@astate.edu
23 Jul, 2019
document First Time Users
Create your Campus Wide ID Number / PIN / ASU Username / Student Email Address a. Go to the myCampus portal at http://mycampus.astate.edu. b. Click First Time Users, located beneath the login button. c. Read ASU’s Acceptable Use Policy and if you agree, click I Accept and Submit. d. Click the...
23 Jul, 2019

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