Arkansas State University Knowledgebase
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folder Blackboard Learn
Student information about Blackboard Learn (Bb 9).


Student
 
document Microsoft Office Password Reset
Students and Staff who need help with Microsoft Office Password resets must be done by calling On the Hub Support at 1-888-396-1447. You will need to be able to give them your AState username or the order number from when you last downloaded Microsoft through the university.
23 Jul, 2019
document ShareSpace
Question: What is ShareSpace and how do I use it? Answer: Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary online storage, allowing you to send links instead of hefty files. Upload your file, then tell your party the Download Ticket code and...
23 Jul, 2019
document Campus Wide ID and Pin Retrieval
Question: I am having trouble with my ID/PIN...who do I contact? Answer: For assistance with your ID/PIN: Click here... "ACCESS ID/PIN" You will be taken to a page and asked to fill in your date of birth and the corresponding identifier. NYIT students use their NYIT ID, International...
19 Jul, 2019
document Locked Account
If you get locked out of your account: Your locked account automatically unlocks in 30 minutes. If you try the wrong password a few times and get locked out, it will be okay! You can contact the ITS help desk at 870-972-3933 if you need more assistance.
24 Jul, 2019
document Mobile Printing
Mobile printing at Arkansas State University Jonesboro The Library and ITS are pleased to announce the launch of our new campus-wide mobile printing solution. You can now print from your personal devices through the campus print management solution. To print from your personal device, point...
22 Jul, 2019
document How to Clear Cache
To clear out Temporary Internet Files (Cookies/Cache) from your browser, click the following link: https://www.astate.edu/a/its/information/cache
22 Jul, 2019
document Tax Forms
Student and staff who need Tax forms can access theses from Self Service Banner. You will need to navigate to the A-state Home page, at the top of the page click the A-Z index. Click the “S” for Self Service and enter your ID and Pin number and click submit. You will then click the student...
22 Jul, 2019
document Phone will not connect to WIFI
How to Forget the Astate Secure Network - (iOS devices) Go to the Settings icon Select Wifi Select AstateSecure Select Forget Network How to Forget the Astate Secure Network - (Android devices) Go to the Settings Select Wifi Select and hold AstateSecure Select Forget Once...
22 Jul, 2019
document DEVICE MAY BE COMPROMISED
YOU SUSPECT YOUR DEVICE MAY BE COMPROMISED If you think you may have been compromised, or notice any suspicious activity occurring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps: If your department has...
23 Jul, 2019
document First Time Users
Create your Campus Wide ID Number / PIN / ASU Username / Student Email Address a. Go to the myCampus portal at http://mycampus.astate.edu. b. Click First Time Users, located beneath the login button. c. Read ASU’s Acceptable Use Policy and if you agree, click I Accept and Submit. d. Click the...
23 Jul, 2019
document Installing Microsoft Office 365
Software Downloads 1. Select Microsoft Office 365 2. Click Add to Cart 3. Click Check Out Button 4. You will receive a user name (arkstate email) and temporary password 5. Click "Get Office 365" and Enter the username (arkstate email) and password and then you will be prompted to rest...
23 Jul, 2019
document LiveText Support
LiveText support is provided by the College of Education. Daniel Parker Phone: 1-870-972-2099 Email: LiveTextSupport@astate.edu http://www.astate.edu/a/prof-ed-programs-office/live-text-support/live-text-support.dot
23 Jul, 2019
document Office 365 Expired Subscription
1. Login to Mycampus 2. Click on Student Tab, Scroll down to Software Downloads (It will take you to another page) 3. On the top right page, click on “firstname.lastname@smail.astate.edu” (a drop down box will appear), then click on “Your Account/Orders” 4. Then, click “View Details”...
23 Jul, 2019
document Phishing Attempts
If you think you may have been compromised, or notice any suspicious activity occurring, you should take action as soon as possible to prevent any exposure to data or other university systems, and take the following steps: If your department has a designated IT Support person, contact him or...
24 Jul, 2019
document Student Name Change
To change your name, bring your documentation of proof to the Office of Admissions, Records and Registration Room 2130 in the Student Union and complete a Student Name/Identification Change Form. You may also send a request in writing which includes your name information, ASU student ID...
24 Jul, 2019
document Setting Up Student Email Using IMAP
You must enable IMAP settings in your email from a web browser first. i. Log into your student email ii. Go to Settings iii. Click on the Forward and POP/IMAP tab iv. 1. Open Mail App from your Android device 2. Click Add account 3. Enter full Astate email address 4. Enter Password 5....
23 Jul, 2019
document Setting up Student Email in Gmail App
Open Gmail App from your device Go to settings Click Add Account Select Google for account type Enter full Astate email Enter password
23 Jul, 2019
document Password Reset (My Campus, Email and Blackboard Learn)
1. Navigate to the MyCampus page 4. Click Reset Password 5. Click “I Accept” on the Acceptable Use Policy 6. Enter Campus Wide ID Number and Self Service Pin number 7. Enter New Password 8. Confirm New Password (Type it a second time) 9. Enter Authorization Code (this will come...
24 Jul, 2019
document Self Service Pin Number
Students, Staff, and Alumni who need help retrieving their Campus Wide ID and Pin will need to navigate to the A-state Home page, at the top of the page click the A-Z index. You can select “I” for ID retrieval or “P” for Pin retrieval. You will then be taken to a page and asked...
24 Jul, 2019
document Setting Up Student Email in Google (Website)
1. Navigate to Google Accounts Page 2. Type in full student email 3. Enter Password
24 Jul, 2019

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