Arkansas State University Knowledgebase
Search:     Advanced search
Blackboard Learn
 
document Blackboard Support
Blackboard System Support Carolyn Ponce Phone: 870-972-2012 Email: blackboard@astate.edu Faculty/Staff FAQ Student FAQ
23 Jul, 2019
document Tips for using Respondus
Respondus requires the full email address such as john.doe@smail.astate.edu. Respondus makes students finish the Blackboard test when it is started. If the Blackboard test gets locked and the student cannot finish the test the student should reboot the machine to regain control of their...
23 Jul, 2019
document Blackboard - "Waiting for Module to Load" Message on Courses Module
Issue: User receives "Waiting for Module to Load" message on Courses module and classes are not loading correctly. Resolution Options: 1. Clear cache and cookies from the browser. 2. Ensure that the computer is connected to a wired, high-speed internet connection, rather than Wi-Fi. The...
23 Jul, 2019
document Blackboard - How to access a Draft post in the Discussion Board
To access your drafts, return to the forum page and set it to List View. Access the Display menu and select Drafts Only to view the saved post. Select the draft's title to open the Thread page. While you view your post, point to it to view Edit and Delete. Select Edit to open the editor. After...
23 Jul, 2019
document Blackboard Mobile
Make sure to use your full email address to log into the Blackboard apps. Example: firstname.lastname@smail.astate.edu or flastname@astate.edu If you can not find Arkansas State University: 1. Double check the spelling of Arkansas State...
23 Jul, 2019
document Blackboard - Test Requires Respondus LockDown Browser and is asking for a password
From Respondus Knowledgebase: “When a student accesses the test with LockDown Browser, the password is automatically entered. If the student cannot navigate past the password screen, and the password field is blank, it is a good indication that they are trying to access the test with a standard...
23 Jul, 2019
document Blackboard - the Course Menu is hidden or reduced
The Course Menu The Course Menu is the users' access point for all course content. It is located on the left side of screen when you access a course. The instructor of the course determines what links are available to students on the Course Menu. Some programs use a standardized Course Menu in all...
23 Jul, 2019
document Blackboard - Unable to Submit an Assignment (Mac)
Issue: The user is using Safari or Chrome and the Assignment is not submitting properly. Solution: Check that Java is up to date and use Firefox.
23 Jul, 2019
document Blackboard-Unable to submit test when using Chrome
Clicking the Submit button does not submit test. Intermittent browser issue with Chrome as Java is required for the Submit button in Blackboard. Resolution: It is recommended that the student use another browser to submit the quiz. Firefox (recommended). If Force Completion is turned on and...
23 Jul, 2019
document Blackboard - Course Availability
Blackboard courses are made available and unavailable by the instructor. Once your instructor has made the course available it will show up in Blackboard. If you do not see your course in Blackboard, follow these steps: Check your course enrollment in Self-Service Banner. If you are...
24 Jul, 2019
document Blackboard - the Course Menu is hidden or reduced
The Course Menu The Course Menu is the users' access point for all course content. It is located on the left side of screen when you access a course. The instructor of the course determines what links are available to students on the Course Menu. Some programs use a standardized Course Menu in...
24 Jul, 2019