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Using Entourage I am not receiving e-mail or items in my Exchange account

Article ID: 195
Last updated: 10 Oct, 2016

Cause: Entourage copies items from a Microsoft Exchange account and stores them in the Entourage cache; if this cache becomes corrupted, it may cause synchronization problems with the Exchange server.
Solution: Empty the cache in Entourage so that Entourage can download all of the items from your Microsoft Exchange account again.

The following procedure deletes any information in the folder that is not synchronized with the Microsoft Exchange server, including your contacts' mail certificates, categories, links between items, and Project Center information. Before emptying the cache, you may want to create an Entourage archive.

  Make sure that your computer is connected to the Microsoft Exchange server.
   In the folder list, CONTROL + click the Microsoft Exchange address book, calendar, or mail folder for which you want to empty the cache, and then click Folder Properties
On the General tab, under Empty Cache, click Empty. After the folder is empty, Entourage automatically downloads the items from the Microsoft Exchange server.

pending update 10/6/16bw
Article ID: 195
Last updated: 10 Oct, 2016
Revision: 2
Views: 1861
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