Arkansas State University Knowledgebase
Search:     Advanced search

A quick reference guide for Cisco IP Phone 7960 Series

Article ID: 339
Last updated: 10 Oct, 2016

Placing a call:
• Lift the handset and dial number or
 • Press the NewCall soft key and dial number or
• Press the Speaker button and dial number

Answering a call:
• Lift the handset or
• Press the Answer soft key or
• Press the Speaker button
Ending a call:
• Hang up the handset or
• Press the EndCall soft key or
 • Press the Speaker button


Putting a call on hold:
• While on a call, press the Hold soft key
• To return, press the Resume soft key


Transferring a call:
• During a call, press the Trnsfer soft key
• Dial the number to which you want to transfer the call
 • When you hear ringing, press Trnsfer again (blind transfer), or when the Party answers, announce the call and press Trnsfer (screened transfer)
• If the party refuses the call, press the EndCall soft key, then the Resume soft key to return to original call


Forwarding a call:
• Press the CFwdAll soft key
• Enter the number to which you want to forward all your calls (to forward to voicemail press the Messages button)
• To cancel forwarding, press the CFwdAll soft key


Conference calls:
• During a call, press the More key, then the ConFrn soft key
• Dial the number of another person
• When call connects, press ConFrn again to add this person to the conference
• Repeat above steps to add more people (max 5)
• If you miss dial, press the EndCall soft key, then the Resume soft key to return to original call

 
Pickup Group:
• If you are in a pickup group, you hear the line ringing, first get a dial tone and press the Pickup soft key
• The line should now ring on your phone, press Answer


Campus Directory:
• Press the Directories button
• Use the Scroll button to select the Corporate Directory option on the menu.
• Press the Select soft key to display the directory search options
• Use the Scroll key to select the search option: First Name, Last Name or Number.
 • Use the numbers corresponding to the letters on the dialing pad. It is not necessary to enter a complete query to • conduct a search.
 • Press the Search soft key to display all names that begin with the letters you chose.
• If more than one name appears, use the Scroll key to highlight the number you wish to reach
• Press the Dial soft key to speed dial your selected name and number


View Call History:
• Press the Directories button.
 • Scroll to history list.
• Press 1 for Missed Calls.
 • Press 2 for Received Calls.
• Press 3 for Placed Calls.


Ringer Volume:
 
• While phone is idle press the - / + volume button
• During ringing press the - / + volume button
• Press Settings and the Save softkey
pending update 10/6/16bw
Article ID: 339
Last updated: 10 Oct, 2016
Revision: 2
Views: 3123
Print Subscribe Email to friend Share
Prev   Next
How to change your voicemail message (from your office, home, or...     Official University Email Footer