AOS Student Success This section will provide guidance for students and staff seeking information regarding student success in an online program. How to Schedule a Writing Appointment Select 'Writing Support: Campus and AOS' in Penji or use our direct link at https://web.penjiapp.com/schools/astate/communities/writing-center Select the type of appointment. Select your course. Select a day and time for your session. Select your tutor. Select your location. Review all the information and Confirm. The upcoming session will appear in your activity feed. Once there, the session details will contain all information for the appointment, including the Zoom meeting link for Synchronous appointments If Synchronous, join the meeting at the scheduled time via Zoom. If Asynchronous, expect feedback in the Google Folder from your tutor within the hour. How to Schedule a Math or Career Appointment Select 'AOS Success Center' in Penji or use our direct link at https://web.penjiapp.com/schools/astate/communities/aos-success-center Select your preferred appointment. Select your course (e.g. ENG 1003 or select Career1234 if requesting career coaching) Select a day and time for your session. Select your tutor. Select your location ('Zoom' or 'Asynchronous') Create an "Agenda" (list what section(s) or topics you wish to work on) and select any materials (if any) that you will be using for the session. Review all the information and Confirm. The upcoming session will appear in your activity feed. Once there, the session details will contain all information for the appointment, including the Zoom meeting link for Synchronous appointments If Synchronous, join the meeting at the scheduled time via Zoom. If Asynchronous, expect feedback in the Google Folder from your tutor within the hour. Canvas: Student How-Tos https://kb.astate.edu/books/canvas-student-how-tos A-State Online Student Quick Start Guide Bookmark this guide! It answers FAQs about registration, account setup, finding classes, test scores, placement, and course rotations. Check it first before reaching out.   Getting Started Your official A-State student email account is typically created within 72 hours after your admission is fully processed. You’ll receive a “Welcome to A-State Online!” email with everything you need to begin. Once that email arrives, activate your account and set your password. You can access your student email through Pack Portal or Outlook.com . Set up your student account and university e-mail address Action: Activate your account as soon as you get the welcome email. If you don’t see it, check your spam folder. After activation, log in to Pack Portal and make sure you can access your email. Important Contacts Use the right email for each issue. Do not email a general address for a specific question — it will delay your response. Topic Email Phone Registration onlineregistration@astate.edu 870-972-2920, option 3 Financial Aid onlinefinaid@astate.edu 870-972-2920, option 4 Student Accounts / Billing onlinebilling@astate.edu 870-972-2285 Military, TA, GI, VA questions militaryonline@astate.edu — Advising onlineadvising@astate.edu   All other inquiries astateonline@astate.edu 870-972-2920, option 1 Action: Save these contacts. When you email, include your full name and student ID number in every message. Resources Use these tools to manage your own progress. Bookmark the ones you use most. Resource What it does Where to find it A-State Online Services Explore tools, resources, and support Link Academic Calendars Important dates each semester Link Access & Accommodations Help for students with disabilities Link Canvas All course materials and assignments Quick Links → Canvas Career Center Career paths, internships, job search Link Catalog Degree requirements & course descriptions Link Course Schedule Tool View current course offerings + CRNs Link Course Rotation Sheets See which courses are offered in each term Link Degree Works Track your degree progress Pack Portal → Quick Links → Degree Works Library Academic resources, research databases Link IT Support Services Password resets, login issues, tech help Link Online Writing Center Feedback on writing assignments Link Registration (Self-Service) Register yourself for classes Pack Portal → Quick Links → Self Service → Student → Registration → Register for Classes Student Success Center Tutoring, retention resources Link Simple Syllabus View course syllabus (content, materials) Link Textbooks Purchase or rent astatebookstore.com or call (870) 935-2325 Undergraduate Transfer Equivalency See how other courses transfer to A-State Link Action: Open each link once. Decide which ones you’ll need regularly (Degree Works, Course Schedule Tool, Canvas) and bookmark them. Student Responsibilities As an online student, you're building real planning and decision-making skills that'll serve you after graduation. You are responsible for your own academic planning. Your advisor can help you interpret requirements, but they cannot register you, choose your electives, or make you register. You must: Check Degree Works regularly (at least once a term). Ensure you meet graduation requirements outlined in the A-State Bulletin (the catalog). Use the Course Rotation Tool, Course Rotions, and Catalog to explore options. Verify prerequisites and term availability before registering. Register yourself through Pack Portal on or after your registration date. Reach out to the right department when you have a question. When in doubt, email your advisor for guidance and resources. If you need a degree plan: Email your advisor with your student ID, how many classes you want per term, your target graduation date, whether you plan to take summer classes, and any scheduling needs. Degree Plans are not created automatically and are not required. Action: If you don’t know what you should take next term, start by opening Degree Works and your program’s catalog pages. Then review the Course Rotation Sheets and Course Schedule Tool for planned and offered courses. Once you have selected your classes, either register using Banner Self Service or email your advisor to confirm if they are correct. Undergraduate Term Limits Full-time = 12 hours per semester (2 classes per 7-week term) Maximum = 18 hours per semester (3 classes per 7-week term) If you take a full-semester math or science course, you may add up to 2 more classes each 7-week term If you receive financial aid, confirm your enrollment load with Financial Aid before changing anything. Action: Count your credit hours each term. Do not exceed the maximum — the system may block you or affect your aid. Graduate Term Limits Maximum 12 hours per semester (2 courses per 7-week term) Full-time status = 6 hours per semester (1 course per term) Part-time is allowed, but check with Financial Aid to keep your aid eligibility. Action: If you want to take 3 courses in a term (9 hours), you will need approval from your department chair. Common Course Numbering Arkansas State is transitioning to a statewide common course numbering system (starting Fall 2026). You can learn more and look up course equivalencies at the Common Course Numbering Knowledge Base . Action: If you are taking a course that might transfer or has a different number than what you expected, use the lookup tool to confirm the equivalent. Click here for  Common Course Numbering Look Up! Undergraduate Transfer Work Transfer work will be entered on the student’s permanent academic record when an official transcript is presented to the University from a regionally accredited institution. All courses completed, including D and F grades, are added to the student’s transfer record. A-State will consider awarding credit toward an Associate or a Baccalaureate degree for Advanced Placement (AP), College Level Examination program (CLEP), Military service education and experience, DANTES, formal non collegiate courses for which credit has been   recommended as listed in the Directory of National Program on Non Collegiate Sponsored Instruction and in the National Guide to Educational Credit for Training Programs published by ACE, International Baccalaureate, and Excelsior College Exams. Transfer credit might not satisfy specific General Education Requirements. Transfer credit might not satisfy specific degree requirements. Students must review the university requirements and specific major requirements required for their degree. Students pursuing a degree which requires a previously earned associate degree or work experience for “credit by articulation” will not see the previously earned hours applied to their degree evaluation until their final graduating semester. This may affect financial aid . Courses, other than general education, used for an Associate of Applied Science, a technical certificate or work that is considered part of those technical tracks will not transfer unless they are part of a degree program with an articulated transfer agreement or the student is pursuing a Bachelor of Applied Science. Graduate Transfer Work A student who has a “B” grade average or above in graduate work from another approved institution may be permitted to trans­fer a maximum of nine semester hours of credit. Only work with “B” or better grades earned at an ac­credited graduate school and acceptable toward a graduate degree at that institution will be considered for transfer. No correspondence courses may be transferred. If you’re seeking to have graduate-level transfer credits evaluated for your program at A-State, we ask that you complete the request form available through the link below. This helps us gather the necessary information directly from you and streamlines the review process: Transfer Credit Request Form Once submitted, we’ll review your request and follow up if any additional documentation—such as course syllabi or transcripts—is needed. Degree Works and Finding Classes Degree Works is your official degree audit. Check it at least once per term. The A-State Catalog serves as the official source for your degree requirements. How to find classes and electives Go to the A-State Course Schedule Tool . Select the term (e.g., Fall 2026) Select the part of term (e.g., Session I) Select the course subject code (e.g., DIGI or STCM) Select the level of study (Undergraduate or Graduate) Click Results to see available courses For electives: Look for courses outside your major and emphasis requirements. Elective: A course you pick that's not required for your major or general ed. It's extra credit toward your degree. Upper-Level Elective: An elective at the 3000 or 4000 level. It's harder than intro courses. Many programs need a certain number of these credits—you can use upper-level electives to check that box. Upper-level electives (undergraduate): 3000–4000 level Upper-level electives (graduate): 6000 level For courses that apply directly to your degree: Look for courses under your program of study that you haven’t already taken. Action: When each registration period opens, review the Course Schedule Tool and search for the courses you plan to take. Write down the CRNs — you’ll need them to register. Determining an A-State Online (AOS) Class Not every course with “online” in the name is an AOS course. Use these rules to check: A course is AOS if: The section number ends in “A” (example: 10A) The tuition attribute is listed as LSDE Tuition How to find the part of term (POT): LSDE Tuition – POT I → Term I (first 7 weeks) LSDE Tuition – POT II → Term II (second 7 weeks) In Banner Self-Service, click on the CRN of a course to see its tuition attribute and start/end dates . Action: Before registering, verify that each course you select is actually an AOS course. If the section doesn’t end in “A” or doesn’t show LSDE Tuition, it is not offered through A-State Online. Planning Courses and Searching in Banner Self-Service Browse Classes – How to browse for classes in Banner Self Service. Plan Ahead in Banner – You can save courses to a “plan” before registration opens. All Banner Registration How-To Guides – Available in the A-State Knowledge Base. When registration opens, go to Pack Portal → Banner Self-Service → Student → Registration → Register for Classes . Courses post to the Course Schedule Tool the day registration opens. Action: Before the registration window opens, do your “planning” step: search for courses, confirm they’re AOS, check prerequisites, and note the CRNs. This saves time when registration begins. Registering You are responsible for registering yourself each term. Advisors cannot register you. How to Register (Link to Self-Registration Video) Go to pack.astate.edu and log in. Click Banner Self Service → Student → Registration → Register for Classes . Select the correct term from the dropdown in the top-left corner (e.g., Spring 2026). Navigate to the Enter CRNs tab. Enter the CRNs for the classes you want (one per line). Click Add to Schedule . Repeat for all desired classes. Click Submit to lock in your schedule. If you hit a snag and cannot self-register: Email the Online Registration team at onlineregistration@astate.edu . Include your student ID , the classes + CRNs (if you have them), and the term(s) . Requests to be added or dropped from classes must be in writing from your student email. Action: On the first day of registration, log in and register as soon as possible. Classes fill up. Do not wait until the last day. Viewing Start Dates and Professor Information Option 1: In Banner Self-Service Log into Pack Portal . Navigate to Banner 9 Self-Service . Click on the CRN of each class on your schedule. Under the Instructor/Meeting Times tab, you’ll see start and end dates. Option 2: Review Registration Information and Schedules Use the Knowledge Base guide for full instructions. Action: Before classes start, log in and verify the start dates for your classes. This is your responsibility. Test Scores If you have fewer than 13 credit hours , you must submit test scores (ACT/SAT or Accuplacer) before registering for your first class. These scores are also required if you have not completed ENGL 10103 – Composition I or your college-level Math course. ACT/SAT scores less than 5 years old may be used directly. If you don’t have scores, complete the Accuplacer through the Testing Center | Arkansas State University . Minimum scores for placement: Course Required Score Composition I (ENGL 10103) Accuplacer Writing ≥ 251 Quantitative Reasoning (MATH 11103) Accuplacer QAS ≥ 256 College Algebra (MATH 11003) Accuplacer QAS ≥ 265 If you score below minimum: English: A-State Online does not offer developmental English. You can self-study and retest, or complete the course at Arkansas State University–Newport as a visiting student. Math: You can self-study and retest, or complete Math 00173 Foundations of College Mathematics first. Alternative: You may earn credit by examination through CLEP exams . See details and required scores . Action: If you haven’t submitted test scores yet, do it now. Without placement, you cannot register for your first class. Dropping Courses Dropping a course can affect your financial aid. Always contact Financial Aid first before dropping. Contact Financial Aid: onlinefinaid@astate.edu | 870-972-2920, option 4 How to drop a course Go to pack.astate.edu and log in. Select Banner 9 Self-Service → Student → Registration → Register for Classes . Choose the correct term and click Continue . In your registration summary, find the course you want to drop. From the Action dropdown, select Drop Web . Click Submit . The status should change to Deleted . Important: Refunds depend on your drop date. Review the academic calendar and the drop schedule carefully. Action: If you’re considering dropping a course, email Financial Aid first. Then, if you decide to go ahead, drop before the refund deadline to avoid owing money. Post-Degree Students If you are a post-degree student (a student seeking a Bachelor's degree beyond the first one), you only need to complete requirements specific to your declared degree: Department-specific general education courses Degree core courses Emphasis or concentration area requirements That's it. You don't need any additional university-wide general education courses. Want a Course to Count Toward Your Degree? Send your advisor a list with: Course name Where you took it Which requirement you want it to apply to   Requirements for a Bachelor’s Degree In order to graduate, all of the following must be fully completed : A minimum of 120 total credit hours All General Education requirements (these are required and cannot be waived) All degree requirements , including any grade, emphasis, or certificate requirements A minimum 2.0 cumulative GPA. A minimum of 40 upper-level (3000–4000 level) credit hours 30 credit hours complete at Arkansas State University 18 of your last 24 credit hours must be taken at an Arkansas State University Campus Even if you exceed 120 total hours, graduation cannot be approved until all degree requirements above are satisfied. Requirements for a Master’s Degree In order to graduate, all of the following must be fully completed : · A minimum of 30 total credit hours . Hours vary by program. Review the Bulletin for your program’s credit hour requirements. · A minimum 3.0 cumulative GPA. All degree requirements , including any grade, emphasis, or certificate requirements · Completion of a thesis, capstone, or comprehensive exam, as outlined in the Bulletin for your program. Timeline: You have 6 years from when you start the program to finish everything.   Degree Plans If you want a degree plan (a recommended course sequence term-by-term), email your advisor with the following information: Student ID number How many classes per term (1, 2, or 3) Target graduation date or term you want to finish by Whether you’ll take summer classes Lighter or heavier loads during certain terms Specific scheduling needs (VA benefits, work commitments, etc.) Your advisor will create a plan based on your Degree Works record, course rotation sheets, and your pace. Note: Your advisor does not choose your electives. That is your responsibility. Action: If you have never had a degree plan and would like one, request one now. Then, each term, cross-check your plan against the actual course schedule — rotations can change. A degree plan is not required. Undergraduate Academic Standing Status Condition What happens Good Standing Term GPA ≥ 2.0 AND Cumulative GPA ≥ 2.0 No restrictions Academic Probation Term GPA < 2.0 OR Cumulative GPA < 2.0 You must raise your GPA to stay enrolled. Academic Suspension (first) Both term and cumulative GPA < 2.0 AND you were on probation the previous term You must complete the Restart@State Program or you must sit out for one full calendar year. Second & Third Suspension Same conditions, repeated You cannot enroll for one full calendar year ; then must reapply to come back to school. Fourth or Subsequent Suspension Same conditions, repeated Dismissal from the university . Appeal only to the Graduation and Academic Credit Appeals Committee. Action: Check your GPA each term. If you are on probation, make a plan to improve your GPA. Reach out to your advisor with questions. Restart@A-State Program This is a mandatory program for: Students placed on first academic suspension Certain transfer students admitted by appeal Requirements: Complete the Restart Application Enroll in the Restart Seminar (1-credit course) Process: Complete and sign the Restart application form. Email the form to your advisor for review and signature. Email the signed form to universityadvising@astate.edu . University Advising will process the form and enroll you in your classes. You do not need to self-register while the Restart application is being processed. If you have questions about the form or submission: Contact University Advising directly. Action: If you receive a suspension notice, begin the Restart process immediately. The program has deadlines, and missing them can delay your return by a full semester. Graduate Academic Standing Status Condition What happens Probation Cumulative graduate GPA < 3.00 at end of any semester You must raise GPA to 3.00 or better. While on probation, you cannot hold an assistantship or graduate. If you fail to earn a B or better in each course while on probation, you will be suspended. Suspension Grade of F in any graduate-level course Immediate suspension from the University and your program. Readmission after suspension After a minimum of one regular semester or full summer , you may apply for readmission on probation with your advisor’s and department chair’s recommendation. Readmission to the University does not guarantee readmission to a specific program. A second suspension makes you ineligible for readmission to the same program. Action: Graduate students: A single F ends your program. If you are at risk of a low grade, contact your instructor or the Student Success Center before the drop deadline. Billing Payment for A-State Online courses is due in full on the Friday before classes begin — unless financial aid fully covers your costs. If you have an outstanding balance: You will typically be dropped for non-payment by the second day of class . How to view and pay your bill Use the MyBill system online. Payment options: Credit / Debit Card – 2.95% service fee applies Bank Account (Web-Check) – Free Full instructions: Pay Online MyBill Guide Questions about your balance? Email: sasbillpayment@astate.edu or call 870-972-2285 Questions about financial aid? Email: onlinefinaid@astate.edu Action: Log into MyBill the week before classes start. If you have a balance and don’t have full aid coverage, pay by the Friday deadline. Otherwise, you will lose your schedule. Graduation When you are registered for your final semester , apply for graduation immediately. This is how your degree gets officially awarded. Before applying: Check Degree Works to confirm all requirements are listed as “Complete” or “In Progress.” If anything looks wrong, email your advisor right away. Note: Degree Works will show below 100% until all final grades are submitted. How to apply Go to the A-State Graduation Page for step-by-step instructions and application deadlines. Timeline: Degrees are conferred 2–4 weeks after graduation (after all final grades are posted and audits completed). Once conferred, you will receive an email from Parchment (to your A-State student email) with a link to your digital diploma. Your paper diploma is mailed 2–4 weeks after conferral . Action: In your final term, apply for graduation before the published deadline. Monitor your student email for the Parchment link. Check that your mailing address is current. MSW and ND Pre-Requisite Reminder If you are completing prerequisite courses for a graduate program (e.g., MSW or MS in Nutrition and Dietetics), completing those courses does not guarantee admission . You must still apply and be accepted to the graduate program. When you are ready to reapply: Email astateonline@astate.edu or call 870-972-2920, option 1 Tell them you are a returning applicant reapplying — your application fee may be waived. For questions about competitive graduate program applications: The admissions team is the best resource, not your advisor. Action: After you complete your prerequisites, do not assume you are automatically admitted. Start the reapplication process early — competitive programs have limited slots. Course Access in Canvas Professors have until noon on the first day of class  to make their courses available in Canvas. We recommend allowing through the end of the second day of class , as this gives time for any technical issues to be resolved. If you still cannot access your course by the end of the second day of classes, email your advisor once so that we can look into this.