# Bomgar (BeyondTrust Remote Support) iOS/Android Mobile Setup

<p class="callout success">This method will work for both mobile phones and tablets (either iOS or Android)  
\*Some devices may not support the BeyondTrust app\*</p>

<p class="callout warning">iOS devices are limited to "View Only", while Android devices can be "View Only" and "Full Control"  
\*You may have to change your devices permissions for the BeyondTrust app in your device's system settings\*</p>

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1\. Open any web browser and go to [connect.astate.edu](https://connect.astate.edu) , this will open the **Support Portal** and select the agent's name you are needing to remote into your device

 ![Bomgar 1.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/bomgar-1.jpeg)

2\. The next screen will prompt you to install the free **BeyondTrust Support** application from your device's app store

 ![Bomgar 2.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/sVubomgar-2.jpeg) ![Bomgar 3.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/Gtwbomgar-3.jpeg)

3\. After installing the app on your mobile device, you can proceed with either of these methods:

- **OPTION 1:** Go back to the Support Portal page and select "**Start Session**" (select **Allow** when prompted) or
- **OPTION 2:** Open the app itself and type **connect.astate.edu** in the **Site Address** field and the A-State agent can provide you with the Session Key

 **Option 1: Option 2:**

 ![Bomgar 4.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/LHobomgar-4.jpeg) [![Bomgar 12.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/bomgar-12.jpeg)](https://kb.astate.edu/uploads/images/gallery/2026-05/bomgar-12.jpeg)

3\. Either method will connect your device to the **BeyondTrust chat portal**, where the agent can remote in and see this screen:

- Select the circle icon at the top of the screen and then select **Start Broadcast**
    - *Please note, the agent will not be able to see anything other than the chat screen until you start the broadcast, if the circle icon is <span style="color: rgb(224, 62, 45);">**RED**</span>, the agent will be able to fully view your screen on your device*

 **Not Sharing Sharing**

 ![Bomgar 6.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/c0Abomgar-6.jpeg) ![Bomgar 7.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/dXJbomgar-7.jpeg) [![Bomgar 8.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/eOGbomgar-8.jpeg)](https://kb.astate.edu/uploads/images/gallery/2026-05/eOGbomgar-8.jpeg)

4\. Once you are ready to end screen sharing, just tap the <span style="color: rgb(224, 62, 45);">**RED**</span> circle icon again and select **Stop Broadcast**

 ![Bomgar 9.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/kbNbomgar-9.jpeg)

5\. To completely end the session and remove access for the A-State agent, tap the "**X**" in the top left and select **Yes**, when it ask if you want to end the support session, you will receive a confirmation message when disconnected

 ![Bomgar 10.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/bomgar-10.jpeg) ![Bomgar 11.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-05/scaled-1680-/bomgar-11.jpeg)

<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>