# Request Adobe Access for Faculty or Staff Accounts

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In order to request access to Adobe Creative Cloud, you will need to create a Helpdesk Ticket so the request can be reviewed and validated. Please follow the steps below to accomplish this.

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1\. Go to [pack.AState.edu.](http://pack.astate.edu)

2\. Enter your full A-State email address and password and click **Login**.

[![image-1747343654911.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747343654911.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747343654911.png)

  
2\. Authenticate using **Microsoft Authenticator**.

  
3\. Locate Tools on the left then click on **ITS Helpdesk**.

[![image-1747343670910.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747343670910.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747343670910.png)

  
4\. Click on **Sign In** located at the top right of the screen.   
  
[![1.png](https://kb.astate.edu/uploads/images/gallery/2022-02/scaled-1680-/1.png)](https://kb.astate.edu/uploads/images/gallery/2022-02/1.png)  
5\. Enter your full A-State email address and password and click **Login**.

6\. Click **Get Started**.

[![7.png](https://kb.astate.edu/uploads/images/gallery/2022-02/scaled-1680-/7.png)](https://kb.astate.edu/uploads/images/gallery/2022-02/7.png)  
7\. Under **Service Catalog**, click **Information Technology Services**.

[![Screenshot 2026-07-19 at 5.17.07 PM.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/screenshot-2026-07-19-at-5-17-07-pm.png)](https://kb.astate.edu/uploads/images/gallery/2026-07/screenshot-2026-07-19-at-5-17-07-pm.png)8. Choose **Approved Software License Request.**

[![Screenshot 2026-07-19 at 5.18.06 PM.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/screenshot-2026-07-19-at-5-18-06-pm.png)](https://kb.astate.edu/uploads/images/gallery/2026-07/screenshot-2026-07-19-at-5-18-06-pm.png)

  
9\. Click **Submit a Request**.

[![image-1760561699443.png](https://kb.astate.edu/uploads/images/gallery/2025-10/scaled-1680-/image-1760561699443.png)](https://kb.astate.edu/uploads/images/gallery/2025-10/image-1760561699443.png)

10\. In the "Which approved software do you need access to?" section, choose “Adobe Access.” Once all the required fields have been filled out, click **Submit**.

[![Screenshot 2026-07-19 at 5.22.04 PM.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/screenshot-2026-07-19-at-5-22-04-pm.png)](https://kb.astate.edu/uploads/images/gallery/2026-07/screenshot-2026-07-19-at-5-22-04-pm.png)

Someone from ITS will email you with instructions on how to access your Adobe Creative Cloud account.

<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>