Campus Wireless
AStateConnect is the Wi-Fi network you will use while on campus. You can log in with your A-State email address and password. Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
- MacOS (Macbooks / Mac)
- Android Devices
- Google Pixel
- Windows
- iOS Devies (iPhone / iPad)
- Chromebook
- How to Submit a Help Desk Ticket
- How to Request a Home@AState Wi-Fi Password
- Disabling Private Wi-Fi Addressing
- Linux
- Mac/iOS - AStateConnect Connection Troubleshooting
- iCloud Private Relay Troubleshooting
- Forgetting Wireless Networks
- ASUSystemConnect Wireless
MacOS (Macbooks / Mac)
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
1. Open the Settings app on your iOS device. The icon should look like the image below.
2. Tap on Wi-Fi on the left hand side of the Settings screen.
3. Tap on AStateConnect.
4. Enter your A-State email address and password and tap Join.
5. A screen will pop up like the image below. Tap Trust. 
Your device should now be signed into the AStateConnect network.
Disable Private Wi-Fi Addressing
If you are exeriencing issues with the network, you might need to disable private wi-fi addressing. Steps for this can be found here.
Connecting to Home@AState
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Open the Settings app on your iOS device. The icon should look like the image below.
2. Tap on Wi-Fi on the left hand side of the Settings screen. 
3. Tap on Home@AState.
4. Enter the Home@AState password provided via A-State student email and tap Join.
Your device should now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Android Devices
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your full A-State email address and password.
1. Open the Settings on your Android device. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap on AStateConnect.
5. For the EAP Method, you will need to select PEAP.
6. For the Phase 2 Authentication, you will need to select MSCHAPV2.
7. Enter your A-State email address under Identity and your A-State password under Password. Leave the Anonymous Identity field blank.
8. For Certificates, select Do Not Validate or Do Not Check.
9. If prompted for the domain, enter astate.edu.
10. Set MAC address type to Phone MAC.
11. Tap Connect.
Your device should now be signed into the AStateConnect network.
Connecting to Home@AState
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Open the Settings on your Android device. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap Home@AState.
5. Enter the Home@AState password provided via email.
6. Tap Connect.
Your device should be now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Google Pixel
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
1. Open the Settings on your Google Pixel. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap on AStateConnect.
5. For the EAP Method, you will need to select PEAP.
6. For the Phase 2 Authentication, you will need to select MSCHAPV2.
7. Enter your A-State email address under Identity and your A-State password under Password.
8. Leave the Anonymous Identity field blank (it populates automatically so it needs to be cleared).
9. For Certificates, select Use System Certificates (select TLS 1.0, Request Certificate Status).
10. If prompted for the domain, enter astate.edu.
11. Change Randomized MAC Address to Device MAC.
11. Tap Connect.
Your device should now be signed into the AStateConnect network.
Connecting to Home@AState
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Open the Settings on your Google Pixel. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap Home@AState.
5. Enter the Home@AState password provided via email.
6. Tap Connect.
Your device should be now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
If you would like to reconnect to AStateConnect or Home@AState, you will need to go through the above steps to reconnect.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Windows
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
1. Click the Network icon in the taskbar.
2. Click AStateConnect and then click Connect.
3. Enter your full A-State email address and password.
4. Click Next.
Your device should now be signed into the AStateConnect network.
Connecting to Home@AState
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Click the Network icon in the taskbar.
2. Click Home@AState and then click Connect.
3. Enter the Home@AState password provided via A-State student email.
4. Click Next.
Your device should now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
iOS Devies (iPhone / iPad)
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
-
Open the Settings app on your iOS device.
5. Tap Trust on the Certificate prompt
2. Tap Wifi.
3. Tap AStateConnect
4. Sign in with your full A-State email and password
Your device should now be signed into the AStateConnect network.
Connecting to Home@AState
- Open your devices Settings app
- Tap on the Wi-Fi
2. Tap Home@AState.
3. Enter the password provided via A-State student email.
4. Click Join.
Your device should now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Chromebook
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
1. Go to Settings on your device.
2. Scroll and click on Network and Internet.
3. Click on Wi-Fi.
4. Click on AStateConnect.
5. For the EAP Method, you will need to select PEAP.
6. For the Phase 2 Authentication, you will need to select MSCHAPV2.
7. Enter your A-State email address under Identity and your A-State password under Password. Leave the Anonymous Identity field blank.
8. For Certificates, select Do Not Validate or Do Not Check.
9. If prompted for the domain, enter astate.edu
10. Then click Connect.
Your device should now be signed into the AStateConnect network.
Connecting to Home@Astate
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Go to Settings on your device.
2. Scroll and click on Network and Internet.
3. Click on Wi-Fi.
4. Click on Home@AState.
5. Enter the Home@AState password provided via A-State student email.
6. Click Connect.
Your device should be now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
How to Submit a Help Desk Ticket
If you experience issues or errors when trying to login to the AStateConnect network, please try forgetting the Wi-Fi network and trying to reconnect. There are instructions on how to do this for various different devices below.
If you did not receive or cannot find your Home@AState password or if you are experiencing networking issues within your dorm, submit a Help Desk Ticket so we can help you get this matter resolved. Here are the instructions for this:
1. Go to pack.astate.edu.
2. Click Log In on the top right corner of the screen.
3. Enter your full A-State email address and click Next.
4. Enter your A-State password and click Login.
6. Click IT Services on the left.
7. Click ITS Helpdesk.
5. If not already, click on Sign In located at the top right of the screen.
6. Enter your full A-State email address and password and click Login.
7. Authenticate using Microsoft Authenticator on your mobile device.
8. Click on Get Started.
9. Note the categories of issues that you can submit a ticket for. For this example, click on Information Technology Services.
10. Here you would choose the option that closest matches the issue you are currently having. For this example, click IT Network Issue
11. Click Submit a Request
12. Fill out the form with the requested information. Click Request to submit your ticket. The Help Desk will then read your ticket and route it to the correct department.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
How to Request a Home@AState Wi-Fi Password
If you are living on campus you will connect to the Home@AState Wi-Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you.
1. Go to pack.astate.edu.
2. Click Log In on the top right corner of the screen.
3. Enter your full A-State email address and click Next.
4. Enter your A-State password and click Login.
6. Click IT Services on the left.
7. Click ITS Helpdesk.
5. Click on Sign In located at the top right of the screen.
6. Enter your full A-State email address and password and click Login.
7. Authenticate using Microsoft Authenticator on your mobile device.
8. Click on Get Started.
10. Click Create A Ticket.
10. Fill out the required fields on the form with your full A-State email address, phone number, building name, room number, and a subject of Home@AState password request.
11. This will be sent to our Housing and Student Support team and they will generate a password and email it to your A-State email address. The email should come from no-reply@extremecloudiq.com. If you do not see the email in your inbox, check your spam folder.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Disabling Private Wi-Fi Addressing
Why You Need to Turn Off Private Wi-Fi Addressing at Astate
To connect to AStateConnect, you must disable private Wi-Fi addressing. This setting causes your device to use a random MAC address, which can lead to connection issues and interfere with campus network security and performance.
Disabling it ensures stable access, better support, and a secure experience for everyone.
iOS Devices
1. Open the Settings app on your iOS device. The icon should look like the image below.
2. Tap on Wi-Fi on the left hand side of the Settings screen.
3. Find the Wi-Fi network in the list on the right side of the screen; you should see an information symbol.
4. Tap on the information symbol.
5. Tap to turn Private Address on or off. If your device joined the network without using a private address, a privacy warning explains why.
Apple Watch
1. Open the Settings app.
2. Tap on Wi-Fi.
3. Tap the name of the network you joined. If you haven't joined the network yet, swipe left on its name and tap more.
4. Tap to turn Private Address on or off.
Google Pixel
1. Open the Settings app.
2. Tap on Network and Internet.
3. Tap on Wi-Fi.
4. Connect to the Wireless network in your area.
5. Tap the gear icon next to the current Wi-Fi connection.
6. Tap on Advanced.
7. Tap on Privacy.
8. Tap on Use device MAC.
Samsung Galaxy
1. Open the Settings app.
2. Tap Connections.
3. Tap Wi-Fi.
4. Tap AStateConnect or Home@AState.
5. Tap the gear shaped icon next to the network you connected to.
6. Tap Advanced.
7. Tap MAC Address Type.
8. Select Use Phone/Device MAC.
Windows
1. Click on the Network Settings icon in the bottom right of the screen.
2. Click on Network & Internet settings.
3. Select the Wi-Fi tab on the left.
4. Turn off Random hardware addresses.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Linux
The current AStateSecure wireless network will be retired at noon on Saturday, Oct. 3, and will no longer be available after that time.
Connecting to AStateConnect
AStateConnect is the Wi-Fi network you will use while on campus. You log in with your A-State email address and password.
1. Go to System Menu on your device.
2. In the Settings window, go to Network in the left-hand sidebar.
3. Click on Wi-Fi.
4. Click on AStateConnect.
5. For the Wi-Fi security, you will need to select WPA & WPA2 Enterprise.
6. For Authentication, you will need to select Protected EAP (PEAP).
7. Leave Anonymous identity blank
8. Leave Domain blank
9. No CA certificate is required can be checked
10. PEAP version is Automatic
11. Inner authentication MSCHAPv2
12. For the Phase 2 Authentication, you will need to select MSCHAPV2.
13. Enter your A-State email address under Username and your A-State password under Password.
14. Then click Connect.
Your device should now be signed into the AStateConnect network.
Connecting to Home@Astate
Home@AState is the Wi-Fi network used in A-State Campus Housing. Every student living in on-campus housing should have been provided a password for this Wi-Fi network to their A-State student email.
1. Go to Settings on your device.
2. Scroll and click on Network and Internet.
3. Click on Wi-Fi.
4. Click on Home@AState.
5. Enter the Home@AState password provided via A-State student email.
6. Click Connect.
Your device should be now be signed into the Home@AState network.
If you have not received your Home@AState password, you can use this GUIDE for help requesting a new password.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
Mac/iOS - AStateConnect Connection Troubleshooting
If you are having trouble connecting to the AStateConnect network on your Macbook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.
First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone
- Open the Settings app on your iPhone Troubleshooting
- Tap your name at the very top of the screen
- On the next screen, tap the iCloud option
- Tap Passwords in the Saved to iCloud sections
- Toggle iCloud Passwords & Keychain to OFF
Once you have that paused, go back to your MacBook or your iPhone and follow these steps to forget the AStateConnect network:
- Go to your devices Network/Wifi settings
MacBook
- Click on the Wifi symbol in the top right of the screen
- Select Wi-fi Settings... from the list
- Select the Details on the AStateConnect bar
- Click Forget This Network...
- Click Forget
- You should be disconnected from the AStateConnect network
iPhone / iPad
- Open the Settings app
- Select Wi-Fi from the main screen
- Tap the blue "i" icon next to AStateConnect
- Select Forget This Network from the top of the screen and tap Forget
- After you have forgotten the AStateConnect network on your device, you will reconnect using your A-State Credentials
MacBook
- Click on the Wifi symbol in the top right of the screen
- Select Wifi Settings... from the list
- Select Connect next to AStateConnect
- Type in your A-State email and password and click OK
- Click Continue when it ask you to Verify Certificate
- Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)
iPhone / iPad
- Open the Settings app
- Select Wi-Fi from the main screen
- Select AStateConnect from the list
- Sign in with your A-State credentials and tap Trust on the Certificate prompt
- Verify you are connected to the network by opening a web browser and go to the Pack Portal (pack.astate.edu)
iCloud Private Relay Troubleshooting
If you have a device running MacOS or iOS and are connected to the AStateConnect network, but having trouble getting websites to load or you are unable to connect to the AStateConnect network, it may be connected to the iCloud Private Relay.
This feature will need to be turned OFF for a device to be able to connect the AStateConnect network
- Open your devices System settings
iPhone / iPad
- Select your Name on the top of the screen
- Select iCloud
- From the iCloud+ Features menu, tap Private Relay
- Toggle Private Relay to OFF
Toggled ON Select Turn Off Private Relay Toggled OFF
- You should now be able to connect to the AStateConnect network
- You can follow this GUIDE for help getting connected to the network
- You can follow this GUIDE for help getting connected to the network
MacBook
- Click on your Name on the left side of the menu and select iCloud on the right side
- Under iCloud+ Features, select Private Relay
-
- Toggle Private Relay to OFF
Toggled ON Select Turn Off Private Relay Toggled OFF
- You should now be able to connect to the AStateConnect network
- You can follow this GUIDE for help getting connected to the network
Forgetting Wireless Networks
Forgetting the network is a good way to troubleshoot any Wi-Fi issues you may be experiencing. Select your device and go through the steps to see if you can self-solve your issues.
Mobile Devices
iOS (iPhone/iPad)
Forgetting a Single Network
1. Open the Settings app on your iOS device.
2. Tap Wifi on the main screen
3. Select the "i" next AStateConnect
4. Tap Forget This Network
5. Tap Forget
This will successfully disconnect your device from the AStateConnect network.
Forgetting Multiple Known Networks
1. Open the Settings app on your iOS device.
2. Select Wi-Fi
3. Select Edit in the top right corner
4. Tap the red minus " - " sign to the left of the network(s) you want to forget and select Delete
- Tap the Check mark in the top right corner after the selected network(s) have been removed from the list
- iCloud Keychain - If prompted, select Remove to "Forget" the network on your iCloud Keychain to prevent your device from trying to connect to the network in the future
5. The network(s) should be removed from your device
These steps can also be used to Forget the Home@AState network if necessary. You would instead click and select the " i " (information) icon to the right of Home@AState and then click Forget This Network.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Android
Forgetting a Single Network
1. Go to the Settings on your phone and open it. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap on the gear icon next to AStateConnect. 
5. Tap Forget.
Forgetting Known Networks
- Go to the Settings on your phone and open it. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap the 3 dots in the top right and select Advanced settings
5. Select Manage networks
6. Tap on the network you want to remove or "forget (in this example, AStateConnect is the network we want to forget) and select Forget
These steps can also be used to Forget the Home@AState network if necessary. You would tap Home@AState and then tap Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Google Pixel
1. Go to the Settings on your phone and open it. The icon should look like the image below.
2. Scroll and tap on Connections.
3. Tap on Wi-Fi.
4. Tap on the gear icon next to AStateConnect. 
5. Tap Forget.
This will successfully disconnect your device from the AStateConnect network.
These steps can also be used to Forget the Home@AState network if necessary. You would tap Home@AState and then tap Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Desktop / Laptop
MacOS (Mac/Macbook)
1. Go to the Settings app on your MacOS device. The icon looks like the image below.
2. Tap on Wi-Fi on the left hand side of the Settings screen.
3. Next to where you see AStateConnect, click on Details
4. Click on Forget This Network
6. Click on Remove
This will successfully disconnect your device from the AStateConnect network.
These steps can also be used to Forget the Home@AState network if necessary. You would instead tap on Home@AState and then tap Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Windows
1. Type Settings in the search box.
2. Click Network & Internet.
3. Click Wi-Fi on the left pane of the Network & Internet window.
4. Click Manage Wi-Fi Settings.
5. Click AStateConnect.
6. Click Forget.
This will successfully disconnect your device from the AStateConnect network.
These steps can also be used to Forget the Home@AState network if necessary. You would instead click Home@AState and then click Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Linux
1. Go to Settings on your device.
2. Scroll and click on Network and Internet.
3. Click on Wi-Fi.
4. Click on AStateConnect.
5. Click Forget.
This will successfully disconnect your device from the AStateConnect network.
These steps can also be used to Forget the Home@AState network if necessary. You would click Home@AState and then click Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
Chromebook (ChromeOS)
1. Go to Settings on your device.
2. Scroll and click on Network and Internet.
3. Click on Wi-Fi.
4. Click on AStateConnect.
5. Click Forget.
This will successfully disconnect your device from the AStateConnect network.
These steps can also be used to Forget the Home@AState network if necessary. You would click Home@AState and then click Forget.
If you would like to reconnect to AStateConnect or Home@AState, you can find those instructions HERE
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.