# How to Request a Home@AState Wi-Fi Password

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If you are living on campus you will connect to the **Home@AState** Wi-Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you.

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1\. Go to [pack.astate.edu.](https://pack.astate.edu/)

[![image-1747341110902.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341110902.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747341110902.png)

2\. Click **Log In** on the top right corner of the screen.

3\. Enter your full A-State email address and click **Next**.

[![image-1747341135131.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341135131.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747341135131.png)  
4\. Enter your A-State password and click **Login**.

![image-1747341283228.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341283228.png)

<div id="bkmrk-5.-authenticate-usin"><div><svg class="svg-icon" data-icon="link" role="presentation" viewbox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"></svg><div>5. Authenticate using **Microsoft Authenticator** on your mobile device.  
  
 ![MS-Auth_Phone10.png](https://kb.astate.edu/uploads/images/gallery/2026-06/scaled-1680-/ms-auth-phone10.png) ![Pack-Auth5.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/pack-auth5.png)</div></div></div>6\. Click **IT Services** on the left.

[![NEW ITS.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/new-its.png)](https://kb.astate.edu/uploads/images/gallery/2026-08/new-its.png)

7\. Click **ITS Helpdesk**.

5\. Click on **Sign In** located at the top right of the screen.

[![1.png](https://kb.astate.edu/uploads/images/gallery/2022-02/scaled-1680-/1.png)](https://kb.astate.edu/uploads/images/gallery/2022-02/1.png)

6\. Enter your full A-State email address and password and click **Login**.  
  
[![image-1747341283228.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341283228.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747341283228.png)  
7\. Authenticate using **Microsoft Authenticator** on your mobile device.  
 ![MS-Auth_Phone10.png](https://kb.astate.edu/uploads/images/gallery/2026-06/scaled-1680-/ms-auth-phone10.png) ![Pack-Auth5.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/pack-auth5.png)

  
8\. Click on **Get Started**.

[![getstarted.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/getstarted.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/getstarted.png)

<div id="bkmrk-9.-scroll-to-the-bot">9. Scroll to the bottom of the page and click **Get Help**.</div>[![image-1701463697567.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701463697567.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701463697567.png)  
10\. Click **Create A Ticket**.[![image-1701463802562.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701463802562.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701463802562.png)

10\. Fill out the required fields on the form with your full A-State email address, phone number, building name, room number, and a subject of **Home@AState password request**.

11\. This will be sent to our Housing and Student Support team and they will generate a password and email it to your A-State email address. The email should come from **no-reply@extremecloudiq.com**. If you do not see the email in your inbox, check your spam folder.

<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>