How to Request a Home@AState Wi-Fi Password

If you are living on campus you will connect to the Home@AState Wi-Fi network. To request a password you will need to submit a ticket which should include your building name and room number. A password will then be assigned and emailed to you. 

 

 1. Go to  pack.astate.edu. 

 

 2. Click  Log In  on the top right corner of the screen. 

 3. Enter your full A-State email address and click  Next . 

 4. Enter your A-State password and click  Login . 

 

 

 

 5. Authenticate using  Microsoft Authenticator on your mobile device.                             

 

 

 6. Click  IT Services  on the left. 

 

 7. Click  ITS Helpdesk . 

 5. Click on  Sign In  located at the top right of the screen.  

 

 6. Enter your full A-State email address and password and click  Login . 7. Authenticate using  Microsoft Authenticator on your mobile device.                             

 8. Click on  Get Started . 

 

 9. Scroll to the bottom of the page and click Get Help . 

 10. Click Create A Ticket . 

 10. Fill out the required fields on the form with your full A-State email address, phone number, building name, room number, and a subject of Home@AState password request . 

 11. This will be sent to our Housing and Student Support team and they will generate a password and email it to your A-State email address. The email should come from no-reply@extremecloudiq.com . If you do not see the email in your inbox, check your spam folder. 

 For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.