# Mac/iOS - AStateConnect Connection Troubleshooting

If you are having trouble connecting to the AStateConnect network on your Macbook or iOS device and it keeps going in a loop and asking you to run a Network Diagnostics, follow these steps to resolve the issue.

First, you will need to temporarily pause your iCloud/Keychain sync on your iPhone

- Open the **Settings** app on your iPhone Troubleshooting
- Tap your name at the very top of the screen

![iPhone Settings menu.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/iphone-settings-menu.png)

- On the next screen, tap the **iCloud** option

![iPhone Profile Options.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/iphone-profile-options.png)

- Tap **Passwords** in the ***Saved to iCloud*** sections

![iPhone  - Saved to iCloud menu.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/iphone-saved-to-icloud-menu.png)

- Toggle **iCloud Passwords & Keychain** to ***OFF***

 ![iCloud Password & Keychain option - OFF.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/icloud-password-keychain-option-off.jpeg)

Once you have that paused, go back to your MacBook or your iPhone and follow these steps to forget the **AStateConnect** network:

- Go to your devices Network/Wifi settings

<details id="bkmrk-macbook-click-on-the"><summary>MacBook</summary>

- Click on the Wifi symbol in the top right of the screen

![image.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/ocJimage.png)

- Select **Wi-fi Settings...** from the list
- Select the ***Details*** on the **AStateConnect** bar

![AStateConnect Wifi.png](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/astateconnect-wifi.png)

- Click **Forget This Network...**

![AStateConnect Forget screen.png](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/astateconnect-forget-screen.png)

- Click **Forget**

![iOS Forget Network confirm.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-forget-network-confirm.jpeg)

- You should be disconnected from the **AStateConnect** network

</details><details id="bkmrk-iphone-open-the%C2%A0sett"><summary>iPhone / iPad</summary>

- Open the **Settings** app
- Select **Wi-Fi** from the main screen

![iOS Main AStateConnect.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-main-astateconnect.jpeg)

- Tap the blue "i" icon next to **AStateConnect**

![iOS information icon.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-information-icon.jpeg)

- Select **Forget This Network** from the top of the screen and tap **Forget**

 ![iPhone - Forget Network.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/iphone-forget-network.jpeg) ![iOS Forget Network confirm.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-forget-network-confirm.jpeg)

</details>- After you have forgotten the **AStateConnect** network on your device, you will reconnect using your A-State Credentials

<details id="bkmrk-macbook-click-on-the-1"><summary>MacBook</summary>

- Click on the Wifi symbol in the top right of the screen

![image.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/ocJimage.png)

- Select **Wifi Settings...** from the list
- Select ***Connect*** next to **AStateConnect**
- ![Mac Wifi AStateConnect.png](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/mac-wifi-astateconnect.png)Type in your A-State email and password and click OK

![AStateConnect Mac Signin.png](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/astateconnect-mac-signin.png)

- Click **Continue** when it ask you to **Verify Certificate**

**![Mac - AStateSecure certificate .png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/mac-astatesecure-certificate.png)**

- Verify you are connected to the network by opening a web browser and go to the Pack Portal ([pack.astate.edu](https://pack.astate.edu/dashboard))

</details><details id="bkmrk-iphone-%2F-ipad-open-t"><summary>iPhone / iPad</summary>

- Open the **Settings** app
- Select **Wi-Fi** from the main screen

![IMG_1374.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/img-1374.jpeg)

- Select **AStateConnect** from the list

![iOS AStateConnect.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-astateconnect.jpeg)

- Sign in with your A-State credentials and tap **Trust** on the **Certificate** prompt

 ![iOS Wifi sign in.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-10/scaled-1680-/ios-wifi-sign-in.jpeg) ![iPhone certificate trust page.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/iphone-certificate-trust-page.jpeg)

- Verify you are connected to the network by opening a web browser and go to the Pack Portal ([pack.astate.edu](https://pack.astate.edu/dashboard))

</details>