Adding a New Device
Follow these instructions to add another device to your Duo account with A-State. This applies to people who have recently changed phones and have a different phone number than the one you used to first set up your Duo account with A-State.
2. When Duo comes up, click on Other options.
3. The very last option should be Manage devices
4. Verify your identity by one of the options provided or contact the ITS Help Desk at 870-972-3933 to be given a bypass code.
5. After verifying your identity you should then be brought to the below page to manage your devices and Add a device.
6. Select an option for Duo. The application Duo Mobile is recommended.
7. Enter in your phone number or choose the tablet option if you are setting up Duo on a tablet.
8. Confirm the phone number you have added is correct.
9. Once you've completed steps 1-8, you will need to download the Duo Mobile app on the device you're trying to add to your Duo account with A-State. The icon for the app looks like the image below.
10. Open up the Duo Mobile app on the device, click on the + sign on the top right of the screen and open up the camera. Scan the QR code (the QR code that shows up on your screen will look normal, this is a test image so it looks different).
11. Once the QR code is scanned, you should see the message below with a green check mark stating, "Added Duo Mobile" on the screen and be able to click Continue.
15. Go to Pack Portal, sign in using your full A-State email address and you should receive a Duo Push notification to the device you have just successfully added.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.