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Approving a Duo Push

Every so often, Duo Mobile doesn't present a push notification and must be opened manually to approve. The following instructions will use the example of logging into the my.AState Portal.

1. Go to pack.AState.edu.

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2. Enter your A-State email address and password then press Login.

3. Authenticate using Duo Mobile.

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4. Open the Duo Mobile app on your mobile device. The icon looks like the image below.

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5. Once Duo Mobile is open, you should be presented with a login authentication request. Press Approve.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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