Duo Mobile FAQs

 

  • The Call Me option within Duo will no longer be available after November 2nd, 2021. If you utilize this option, you will need to get set up with the Duo Mobile app on a smart phone or device so you can begin receiving Duo Push Notifications in order to authenticate your A-State account credentials.
  • Please note that changes cannot be made to your Duo account via email. 
  • Duo Mobile does not give Arkansas State University access to your personal information on your personal devices. The only thing Duo Mobile has access to is your camera and this is only needed when linking the Duo app to your A-State account. Once you have done this, you can turn off the Camera permissions for the Duo app and you will still receive Duo push notifications like normal.
  • If a student's phone that is linked to an A-State Duo account has been lost or stolen, the student will need to contact the IT Security team at 870-972-3770 or at security@astate.edu so the account can be removed and reset up as a new account once the student gets a new phone. This is to prevent a breach of secured information for individual users. 

For further assistance, contact the ITS Helpdesk at 870-972-3933, the IT Store at 870-972-3500 or stop by the store. It is located at the bottom floor of the Dean B. Ellis Library, Room 149.