Generating Bypass Codes

Follow these instructions if you are needing access to your Duo account with A-State and you don't currently have access to a smart phone or device that will allow you to receive Duo Push Notifications. 

1. Go to my.astate.edu and click on Duo Recovery

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2. Enter in your A-State username and password and click Login

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3. Enter in your Security Questions and then click Send Bypass Code. You should receive this bypass code in your secondary email and you will need it for Step 5. 

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4. Click on the hyperlink that says Click here to verify Duo and generate additional bypass codes

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5. This is where you will need to use the bypass code that came to your secondary email. You will need to click Enter a Passcode and then enter in the bypass code you received. After you type it in, click Login

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6. Once you do this, you will be taken to a page that looks similar to this test page. It will include 9 codes that are valid once and you will enter them in to authenticate Duo the same way you entered in the bypass code in Step 5. 

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For further assistance, contact the ITS Helpdesk at 870-972-3933, the IT Store at 870-972-3500 or stop by the store. It is located on the bottom floor of the Dean B. Ellis Library, Room 149.