Reactivating a Device

Follow these instructions if you are needing add another device to your Duo account with A-State. This applies to people who have recently changed phones and got a new phone number than the one you had when you first set up your Duo account with A-State. 

1. Go to my.astate.edu and click on Duo Recovery

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2. Enter in your A-State username and password and then click Login

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3. Enter in your Security Questions and then click Send Bypass Code. Open your secondary email and look for the bypass code because you will need it for Step 4. 

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4. Click Enter a Passcode and enter in the bypass code that was sent to your secondary email. Once you do this, click Login

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5. Click on the button that says Device Options next to the device you are trying to reactivate. 

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6. Click on the button that says Reactive Duo Mobile

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7. You will be asked to verify ownership of the device you're trying to add to your Duo account with A-State. You will need to click Text me and then type in the 6-digit code you receive. If verified, you will click Continue

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8. You will need to select what type of device it is that you're trying to reactivate. Once you select the appropriate choice, click Continue.

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9. Next you will need to make sure you have the Duo Mobile app installed on the device you're trying to reactivate. Once you have it downloaded, you can click I have Duo Mobile installed

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10. Open up the Duo Mobile app on the device, click on the + sign on the top right of the screen and open up your camera. Once you do this, you can scan the QR code. 

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11. Once you scan the QR code, you should see a green checkmark appear on the screen and be able to click Continue. After this, you can go to my.Astate and sign in and you should receive a Duo Push Notification to the device you have just successfully added! 

For further assistance, contact the ITS Helpdesk at 870-972-3933, the IT Store at 870-972-3500 or stop by the store. It is located on the bottom floor of the Dean B. Ellis Library, Room 149.