Reactivating a Device
Follow these instructions if you need to reactivate your Duo account with A-State. This applies to people who have recently changed phones and have the same phone number and same phone type (iOS or Android) as when they first set up their Duo account with A-State.
2. When Duo comes up, click on Other options.
3. The very last option should be Manage devices
4. Verify your identity by one of the options provided or contact the ITS Help Desk at 870-972-3933 to be given a bypass code.
5. After verifying your identity you should then be brought to the below page to manage your devices and select I have a new phone.
5. This applies to people who have recently changed phones and have the same phone number and same phone type (iOS or Android) as when they first set up their Duo account with A-State. Select Get started. If you need to add a new device (new phone number) go back and select Add a device on the previous page.
6. Confirm ownership of your device by having a passcode texted to your phone.
7. Enter the passcode that was texted to your device.
8. You will now need to download the Duo Mobile app on the device you're trying to add to your Duo account with A-State. The icon for the app looks like the image below.
9. Open up the Duo Mobile app on the device, click on the + sign on the top right of the screen and open up the camera. Scan the QR code (the QR code that shows up on your screen will look normal, this is a test image so it looks different).
10. Once the QR code is scanned, you should see the message below with a green check mark stating, "Added Duo Mobile" on the screen and be able to click Continue.
11. Once the QR code is scanned, you should see a green checkmark appear on the screen and be able to click Continue. Go to pack.AState.edu, sign in and you should receive a Duo Push notification to the device you have just successfully added.
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.