eAccounts

Mobile ID

Before attempting to set up your Mobile ID, you must set up your A-State account. Follow the steps here to set up your A-State account: https://kb.astate.edu/books/new-student-account-setup/page/first-time-user-account-activation-8f5

Once you have completed those steps, please allow up to 48 hours for processing before following the steps below to set up your A-State Mobile ID.

How to Set up the eAccounts App on your Phone

1. Download the Transact eAccounts app on your phone. Look for the icon that resembles two arrows in a circular loop.

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2. Swipe through the introductory screens in the app until you reach one labeled "ID CARD" with the option to "Get Started." Tap Get Started.

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3. Search for your school by typing in "Arkansas State University" and selecting it from the list.

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4. Select Arkansas State SAML as your login method.

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5. Click Continue to Sign In and enter your Astate Username and Password on the Arkansas State University login screen.

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6. Use Duo Two-Step Authentication to verify your identity. You can choose to receive a push notification or enter a passcode.

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7. After logging in, click “Add ID to Wallet” to add your Campus ID to your Apple Wallet (or equivalent digital wallet).

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8. Congratulations, you have set up your Mobile ID! This will allow you to use your phone or smartwatch anywhere you would use a physical ID.

For any questions, please email: access@astate.edu

How to Submit a Photo or Change Banner ID Photo

1. Tap the gear icon in the top right corner of the app. Then tap “Submit ID Photo.”

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2. Tap “Get Started.”

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3. Submit your ID photo.
File formats accepted: JPG or PNG.

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4. Submit a photo of your government-issued ID (e.g., Driver’s License or Passport).
It must be clear and readable, in JPG or PNG format.

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5. Choose the card design for your physical ID. There are four options to pick from:

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  1. Red Wolf head on black

  2. Red Wolf head with ASU text

  3. Scenic campus design

  4. ASU State University red text graphic

Remember:

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When submitting your photo:

For Your Government ID Submission:

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The following must be clearly visible and readable:

Final Note:

Congratulations! You've submitted your ID photo.
You will receive an email letting you know if your photo is approved or denied.
If denied, the email will include the reason for the denial.
For questions, email: access@astate.edu

Order Express Funds on App

  1. Open eAccounts application
  2. On the landing page, select “Add Money” under AccountsImage.jpeg
  3. Enter the amount you wish to add
  4. Select the appropriate account

Follow the prompts to process your payment.

Order Express Funds on PC

1. Open pack.astate.edu

2. Login with your credentials

3. Verify your Duo Authentication

4. On the pack.astate.edu landing page, click on the search bar at the top of the screen.

 

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5. You will then search in the bar "Eaccounts". Search for the Eaccounts button labeled as a tool.

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6. Under “A State Express” toward the top left of the page, you can click “+Add Money”

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7. Make sure the appropriate stored value account is selected (A State Express)

8. Determine whether you want to deposit a specific amount or top off your account

9. Enter the amount you wish to deposit

10. Click “Next” at the bottom right of the page

11. Enter the personal payment information for the user’s credit card

12. Submit

13. Confirm your payment

14. You can save a payment method so that you can add funds to your account again in the future. This will allow you to make a payment on the eAccounts app

15. Continue following prompts until payment has been successfully submitted

Order Add-On Flex

1. Go to the A-State website

3. Search for “marketplace”

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4. It should be the first link that appears in the results. Marketplace

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5. Click the red button in all caps that says “VISIT THE A-STATE MARKETPLACE”

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6. Scroll down until you see “University Housing” and click it

7. Click on the Flex dollar option which looks like this

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8. Follow the prompts to check out

Submit ID Photo on PC

  1. Open pack.astate.edu
  2. Login with your credentials
  3. Verify your Duo Authentication
  4. On the pack.astate.edu landing page, click on the search bar at the top.

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  5. You will then search in the bar "Eaccounts". Search for the Eaccounts button labeled as a tool.

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  6. At the top left of the screen, click the "Profile" button.

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  7. Click the "Click to submit a new photo" button.
  8. Upload the photo you wish to use
  9. Upload a photo of your license
  10. Submit

Order 15 for $90 meal plans

Below are instructions for how to order a 15 for 90 payroll deduction or purchase the meal plan directly. Here is a direct link to the marketplace.

1. Go to the Pack.Astate.edu

3. Search for “marketplace”

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4. It should be one of the top 3 links that appear in the results.

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5. Scroll down until you see “Campus Card Center” and click it

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6. Select the choice that the customer wishes to use. They can either select “15 for $90 Meal Plan” or “15 for $90 Payroll deduction:

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7. They will click the blue link that pops up on the middle of the page to go to the form.

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8. That should take you to the form where you are able to read the instructions and information and fill out the form to start the process.

On your Tablet

1. Select “OneCard” (purple icon) on the desktop of the tablet.

2. Select the choice that the customer wishes to use. They can either select “15 for $90 Meal Plan” or “15 for $90 Payroll deduction:

3. Have them follow the prompt for entering their information on either choice. If it is a deduction, they will have to select whether they want it split over 1, 2, 3, or 4 payment periods.

Mark Card as Lost on the app

1. Open your Eaccounts app

2. click on the gear in the top right

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3. click card management under the security tab

 

4. toggle the switch to off to the right of your I.D. number

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Mark Card as Lost on your PC

1. Open Pack.Astate.Edu

2. Login with your credentials

3. Verify your Duo Authentication

4. On the pack.astate.edu landing page, click on the search bar at the top.

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5. You will then search in the bar "Eaccounts". Search for the Eaccounts button labeled as a tool.

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6. On the Eaccounts page, click the "Card Services" button.

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7. Click the drop down box to choose from either your phone or your physical card. You can then click the "Deactivate Card" Button at the bottom right.

Adding Mobile ID to Samsung Galaxy Watch

Once you have created your mobile credentials following the step found here, you can add your ID to your Samsung Galaxy Watch.  This will allow you use your watch for things like accessing your dorm or paying with your meal plan.

 

First, you will need to make sure you have a compatible Samsung Galaxy Watch.  Currently the only one supported is the Galaxy Watch 6.  Second, ensure that your Galaxy Watch is paired with your phone, and that you have the latest version of Samsung Wallet downloaded to both your phone and Galaxy Watch.

 

Once you have verified all of the above, follow the steps below to add your ASU Campus ID to your Galaxy Watch.


  1. Open Galaxy Wearable app.

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  2. Tap Watch settings.

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  3. Tap Samsung Wallet.

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  4. Tap the "+" button.

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  5. Tap Student ID.

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  6. Select Transact.

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  7. Select Samsung Wallet for your Galaxy Watch.

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  8. The ASU Campus ID should now be successfully added to your Galaxy Watch.

 

Resetting Mobile ID

 

Overview:

Sometimes, mobile credentials will need to be reprovisioned.
Common reasons include:

If your mobile ID credentials no longer work, follow the steps below. Most errors can be fixed using this process.

How to Reset your A-State Mobile ID:

1. Open the eAccounts app and click “More Information.”

 

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2. Click “Remove Campus ID from Wallet.”
You may need to confirm your phone or watch information.

 

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3. Once removed, click “Add to Wallet.”

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4. Agree to the Terms and Conditions.

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Result:

This process will reprovision your ID back into your mobile wallet.
Most mobile credential errors can be resolved this way.

Need Help?

If you still have issues or questions, email: access@astate.edu

How to submit your Mobile ID Photo or Change Banner ID Photo

How to Submit a Photo or Change Banner ID Photo

1. Tap the gear icon in the top right corner of the app. Then tap “Submit ID Photo.”

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2. Tap “Get Started.”

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3. Submit your ID photo.
File formats accepted: JPG or PNG.

image-1747059607716.png

4. Submit a photo of your government-issued ID (e.g., Driver’s License or Passport).
It must be clear and readable, in JPG or PNG format.

image-1747059648337.png

5. Choose the card design for your physical ID. There are four options to pick from:

image-1747059680041.png

  1. Red Wolf head on black

  2. Red Wolf head with ASU text

  3. Scenic campus design

  4. ASU State University red text graphic

Remember:

image-1747059743808.png

When submitting your photo:

For Your Government ID Submission:

image-1747059717303.png

The following must be clearly visible and readable:

Final Note:

Congratulations! You've submitted your ID photo.
You will receive an email letting you know if your photo is approved or denied.
If denied, the email will include the reason for the denial.
For questions, email: access@astate.edu