# Resetting Mobile ID ## **Overview:** Sometimes, mobile credentials will need to be reprovisioned. Common reasons include: - Changing phones - Software update glitches If your mobile ID credentials no longer work, follow the steps below. Most errors can be fixed using this process. --- ### **How to Reset your A-State Mobile ID:** 1\. Open the **eAccounts** app and click **“More Information.”** **[![image-1747060725993.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747060725993.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747060725993.png)** 2\. Click **“Remove Campus ID from Wallet.”** You may need to confirm your phone or watch information. [![image-1747061086769.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747061086769.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747061086769.png) 3\. Once removed, click **“Add to Wallet.”** [![image-1747061111850.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747061111850.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747061111850.png) 4\. Agree to the **Terms and Conditions**. [![image-1747061124824.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747061124824.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747061124824.png) --- ### Result: This process will reprovision your ID back into your mobile wallet. **Most mobile credential errors can be resolved this way.** --- ### Need Help? If you still have issues or questions, email: **access@astate.edu**