# FAQs

# FREQUENTLY ASKED QUESTIONS

<section id="bkmrk-"></section><article id="bkmrk-general-who-do-i-cal">## GENERAL

####   
FACILITIES MANAGEMENT QUICK FACTS

Total Campus Buildings/Facilities - 174  
Total Interior Building Square Feet - TBD  
Total Gross Building Square Feet - 4,372,901.80  
Number of Acres - 1,066 #### Who do I call if I have a problem?

If you have a problem in your area, please call your [Building Liaison](https://kb.astate.edu/books/facilities-management-general-information/page/building-liaisons "BUILDING LIAISONS"). Building Liaisons will relay all problems in their building to the FM Work Order Center.

##### Services not provided by Facilities Management

<div><div>- For problems with your A-State computer please call IT Services Help Desk at 972-3933.
- To set up a FedEx account, please call Procurement Services at 972-2028.

</div></div>#### Do I need an requisition?

For general maintenance, other than auxiliaries, costs are covered by FM. A requisition is needed when billing is required for all other work.

**General Maintenance:** Power Failure, Roof Leaks, Elevator Issues, Temperature Control, Spills  
**Requires requisition:** Signage, Lock &amp; Key, Ordering Paper, Enhancements, remodeling or other improvements to campus spaces

[Click Here](https://kb.astate.edu/attachments/568) for more information on the requisition process.

<div><div>---

</div></div>## CENTRAL RECEIVING

#### What is the physical shipping address to the university?

**FedEx, UPS and DHL:** 2713 Pawnee Street, State University, AR 72467  
**USPS:** P.O. Box 250, State University, AR 72467

#### What are the restrictions on packages sent to 2713 Pawnee Street?

Students are prohibited from shipping packages to the university. Personal packages cannot be sent to the university.

#### What is the procedure for shipping packages?

<div><div>1. Label packages with RMA number AND shipping label
2. Call Central Receiving at 972-3254 to schedule pick-up

</div></div>#### Can FM store freight?

Central receiving cannot store freight in the warehouse.

#### What information do I need to track a package?

Provide tracking number and vendor name (cannot be tracked by vendor PO number)

<div><div>---

</div></div>## DIGS AND TEMPORARY SIGNAGE

#### What type of signs can I order from A-State?

The FM Sign Shop provides all interior way-finding signage including room number and directional signs. Additional signs include but are not limited to name tags, desk plates, award plaques and banners. Call 680-4720 for a full scope of Sign Shop capabilities.

#### Where can I place art projects or temporary signage?

Call Student Development &amp; Leadership at 972-2055 for a map with locations approved for SGA campaign signs. Placing temporary signage or art projects on campus will require approval from the Building and Grounds Committee.

#### What do I need to do if my campus activity requires digging of any kind?

Refer to ASU Policy 04-02 and ASU Student Handbook for the campus signage policy. Contact Arkansas One-Call, dial 800-482-8998 or 811 from any phone (allow two business days for utilities to be located and marked)

<div><div>---

</div></div>## TEMPERATURE CONTROL

#### What is the space temperature setting for A-State buildings?

According to ASU Policy 04-25, the allowable range for each campus building is 68 to 78 degrees Fahrenheit with efforts to maintain a 72 to 76 degree range.

#### Can I use a space heater?

According to ASU Policy 04-25, space heaters and other portable heating devices are permitted only under special circumstances by approval of the Assistant Vice Chancellor for Facilities Management.

<div><div>---

</div></div>## REMODELING &amp; FLOOR PLANS

#### How can I get a floor plan or other space data for a building?

Contact Space Management Coordinator at 680-4759. (Restrictions may apply depending on security protocols)

#### Who can help with classroom remodeling plans and furniture selection? 

Contact the University Planner at 680-4726 for code compliant interior design remodeling for classrooms.

<div><div>---

</div></div>## PRICING

#### How much do new keys or locks cost?

Price varies depending on manufacturer. Please contact Campus Key Administrator at 680-4700

#### What is the hourly cost of labor?

Per person per hr: Skilled Trades $27.56; Move and Landscape $18.40; Custodial $16.77; Business $24.78

#### What is the cost of copy paper?

Cost varies due to market pricing. Contact Warehouse Supervisor at 680-4768 or Inventory Control Clerk at 680-4690.

#### What is the process for determining the cost for a project? 

FM personnel provide an Opinion of Probable Cost (OPC). The process is outlined below:

<div>1. Submit a request via[ Famis Self-Service](https://famisapp.astate.edu:4443/ords/ftstr3_fssorg1/selfservice.login "Famis Self Service"), [email](mailto:fmworkorder@astate.edu) or call the Work Order Center at 972-2067
2. Explain in detail scope of work, include FOAP data (no charge for OPC)

</div></article>