FAQ

Frequently Asked Questions

How to Reset A-State Password

Students, faculty and staff needing to reset their passwords will need to follow the steps belo...

How to Retrieve A-State ID and PIN

Students, Faculty/Staff, and Alumni needing to retrieve their Campus Wide ID and PIN need to fo...

How to Clear Cookies and Cache

Browsers tend to hold onto information over time; this could cause problems with logging in or ...

How to Register for Classes

1. Go to my.astate.edu. 2. Enter your A-State email address and password and click Login.3. Au...

How to Request a Transcript

1. Go to ssb8.astate.edu 2. Enter your A-State ID and PIN and click Login. If you do not reme...

How to Request a Name Change

Employees  Employees requesting a name change will need to contact Human Resources at 870-97...

How to Request Tax Form

Students 1. Go to my.astate.edu.2. Enter A-State email address and password and click Login....

How to Update Security Questions/Secondary Email

It is very important to remember your security questions. These questions will be asked to veri...

How to Submit a Help Desk Ticket

  1.  Go to my.astate.edu. 2. Enter your A-State email address and password and click Login.3...

How to Map a Network Folder

You have been given access to one of the A-State network folders and now you need to set it up ...

Account/PIN Locked

There are a couple different ways your A-State account can get locked. If you type in your m...

Mobile Credential

We highly recommend that you download the Transact eAccounts app as it allows you to access gat...

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