FAQ
Frequently Asked Questions
How to Reset A-State Password (Expired)
Students, faculty and staff needing to reset their password after it has expired will need to f...
How to Reset A-State Password (Current)
Students, faculty and staff needing to change their password before it expires will need to fol...
How to Clear Cookies and Cache
Browsers tend to hold onto information over time; this could cause problems with logging in or ...
How to Register for Classes
1. Go to pack.astate.edu 2. Enter your full A-State email address and password and click Login...
How to Access an Unofficial Transcript (Current Students)
1. Go to pack.astate.edu 2. Enter your full A-State email address and password and click Logi...
How to Request a Name Change
Employees Employees requesting a name change will need to contact Human Resources at 870-97...
How to Update Staff Directory Information
If an employee needs to update their A-State phone number, building, or office/room number, fol...
How to Access Tax Form
Students 1. Go to pack.astate.edu. 2. Click Log In on the top right corner of the screen....
How To Forget The Network
Steps for Faculty/Staff/Students on how to forget the network for multiple device types. App...
How to Map a Network Folder
You have been given access to one of the A-State network folders and now you need to set it up ...
A-State Shuttle
Arkansas State University offers various shuttle services to International Students. Airport...
What should I do if my Wi-Fi goes out during a test?
If you are taking an online exam/quiz and your Wi-Fi/internet connection goes out, you should i...
Mobile Credential
We highly recommend that you download the Transact eAccounts app as it allows you to access gat...
How to Submit a Help Desk Ticket
If you experience issues or errors when trying to login to the AstateSecure network, please try...
Approving a Duo Push
Every so often, Duo Mobile doesn't present a push notification and must be opened manually to a...
Computer Suggestions for New Students
When choosing a computer for a new student, it is important to look at the proposed major of th...
How to Sign up for Emergency Text Alerts
A-State students, staff, and faculty can sign up for Emergency Text Alerts. These alerts keep e...
How to Reset Your Oracle Password for Argos or RPTS (SQL)
Students, faculty, and staff needing to reset their Oracle password for Argos or RPTS (SQL) wil...
Childhood Services Training - AR Professional Development Registry
Through the PDR, individuals can register for professional development opportunities and obtain...
DMARC: Domain-based Message Authentication, Reporting & Conformance
What is DMARC? DMARC, which stands for “Domain-based Message Authentication, Reporting & Conform...
Microsoft 365 Resources
How to Retrieve A-State ID (Student)
This article will guide a student on how to find their ID number on Banner 9 Student. 1. Go ...
How to Retrieve A-State ID (Employee)
This article will guide an employee on how to find their ID number on Banner 9 Self-Service. 1...
How to navigate the Banner error message (Invalid username/password; Logon denied)
This article will cover how to nagivate a common error message that might display when accessing ...
How an Employee can update their work phone number in Banner
If you are an employee who needs to update your work phone number in Banner, follow the guide bel...
How to Disable or Uninstall Browser Extensions
If a website or web app isn’t behaving correctly (Such as Banner Self Service showing a white scr...
Editing URL Links & Hyperlinks
Instructions for editing URL links in Microsoft Word for both Windows (PC) and Mac 1. Change t...