FAQ
Frequently Asked Questions
How to Reset A-State Password
Students, faculty and staff needing to reset their passwords will need to follow the steps belo...
How to Retrieve A-State ID and PIN
Students, Faculty/Staff, and Alumni needing to retrieve their Campus Wide ID and PIN need to fo...
How to Clear Cookies and Cache
Browsers tend to hold onto information over time; this could cause problems with logging in or ...
How to Register for Classes
1. Go to my.AState.edu. 2. Enter your full A-State email address and password and click Login....
How to Request a Transcript
1. Go to ssb8.astate.edu 2. Enter your A-State ID and PIN and click Login. If you do not reme...
How to Request a Name Change
Employees Employees requesting a name change will need to contact Human Resources at 870-97...
How to Update Staff Directory Information
If an employee needs to update their A-State phone number, building, or office/room number, fol...
How to Request Tax Form
Students 1. Go to my.AState.edu.2. Enter A-State email address and password and click Login....
How to Update Security Questions/Secondary Email
It is very important to remember your security questions. These questions will be asked to veri...
How to Submit a Help Desk Ticket
1. Go to my.AState.edu. 2. Enter your full A-State email address and password and click Lo...
How to Map a Network Folder
You have been given access to one of the A-State network folders and now you need to set it up ...
Account/PIN Locked
There are a couple different ways your A-State account can get locked. If you type in your m...
Mobile Credential
We highly recommend that you download the Transact eAccounts app as it allows you to access gat...
Approving a Duo Push
Every so often, Duo Mobile doesn't present a push notification and must be opened manually to a...
Microsoft 365 Resources
DMARC: Domain-based Message Authentication, Reporting & Conformance
What is DMARC? DMARC, which stands for “Domain-based Message Authentication, Reporting & Conform...