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How to Submit a Help Desk Ticket

If you experience issues or errors when trying to login to the AstateSecure network, please try forgetting the Wi-Fi network and trying to reconnect. There are instructions on how to do this for various different devices below.

If you did not receive or cannot find your Home@AState password or if you are experiencing networking issues within your dorm, submit a Help Desk Ticket so we can help you get this matter resolved. Here are the instructions for this: 

1. Go to pack.astate.edu.

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2. Click Log In on the top right corner of the screen.

3. Enter your full A-State email address and click Next.

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4. Enter your A-State password and click Login.

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5. Authenticate using Duo Mobile.

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6. Click IT Services on the left.

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7. Click ITS Helpdesk.

5. Click on Sign In located at the top right of the screen. 

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6. Enter your full A-State email address and password and click Login.

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7. Authenticate using Duo Mobile.

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8. Click on Get Started.

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9. Note the categories of issues that you can submit a ticket for. For this example, click on Networking & Wireless. 

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10. Here you would choose the option that closest matches the issue you are currently having. For this example, click A-State Secure Network Issue.

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11. Click Create A Ticket.

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12. Fill out the form with the requested information. Click Request to submit your ticket. The Help Desk will then read your ticket and route it to the correct department.

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For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

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