# Mobile ID Not Working

**Is your Mobile ID in your Mobile Wallet?**

- **How to check:**
    - Log in to the eAccounts app.
    - Click on your name/picture. 
        - If your card is added, it should say "View in Wallet".
        - If your card is not in your wallet: 
            - Click on "Add to Wallet," to add.

- **How to remove from wallet**
    - Click on "View in Wallet" in the eAccounts app. It should take you to your phone wallet.   
        
        - For iOS: 
            - Click on "ⓘ" at the top right corner.
            - Click on "Remove Card" to remove card.
        - For Android: 
            - Click on the 3-dotted menu of top right corner.
            - Tap on "Delete ID".

- - After removing, add it back to wallet by clicking on "Add to Wallet" on eAccounts.

- **If none of the above options work, try these**: 
    - Uninstall the app from the phone and reinstall from the App Store.

- - Sign out of iCloud/Samsung/Google account in phone settings and sign back in.  
        
        - Go to the Settings app.
        - Tap on your name/picture.
        - Scroll all the way down and tap "Sign Out".

- - After signing back in to your iCloud/Samsung/Google account, reinstall Transact eAccounts if you haven't done so. 
        - Log in to the Transact eAccounts app.
        - Click on your name/picture.
        - Click on "Add to Wallet," to add your mobile ID card to your phone.

- **If you're still having issues**, please email <Access@astate.edu> with a description of your issue. You can also go to the Card Center on the first floor of the library in room 149.