Duty Program Effective Date:  7/01/13 Section:  Duty Program Purpose: Define the expectations of the FM Duty Program The FM Duty Program was developed to accommodate off-hour emergency service needs by providing the university with afterhours response to stabilize emergency maintenance issues and monitor safety and other systems requiring attention outside the normal work shift. The program also serves to satisfy Arkansas Boiler Board boiler monitoring requirements. Emergency Repair Services: Emergency maintenance are defined as those problems requiring immediate action to restore or avoid interruption of essential services such as electricity, water, gas, and heat. These requests are also for correcting conditions that are considered hazardous to personnel, students, equipment, and/or facilities. These requests should consist of work that cannot wait until normal work hours to complete or rectify. Examples are leaks and flooding that will result in loss claims if not addressed quickly. Reporting After-Hours Emergencies: Anyone requesting service after 5:00pm should call the Arkansas State University Police Department at 870-972-2093. The ASUPD will then contact the appropriate FM duty personnel. The ASUPD will also contact the appropriate Student Life personnel for dormitories, student housing, and apartments. When requesting emergency services on weekdays between 7:00am - 5:00pm please call the Work Order Center at 870-972-2067. Duty Staff Responsibility: All duty staff will carry an operating cell phone while on call and remain close enough to campus to respond within 20 minutes. Duty personnel must respond to all fire alarms. In response to emergency elevator calls, duty personnel will call the elevator contractor if reset procedure does not Duty personnel will assist in extraction if elevator is within 12 inches of floor level either way. Elevator contractors or Jonesboro Fire Department will be called if extraction is more than 12 inches and in extreme emergency cases. Respond to emergency lock repairs by making simple repairs and/or attempting to secure door. Inspect and record boiler and pressure vessel readings on weekends and evenings during the week. If emergency duty repairs cannot be completed or stabilized, request other duty personnel to assist if If problem is still not resolved, request assistance of applicable service providers. Notify the ASUPD that emergency maintenance is complete/stabilized. Process appropriate work order paper work the day following the call out. Utilize a duty truck equipped with emergency truck Entry into warehouse and/or tool room requires notification of an ASUPD officer. All parts withdrawn will be listed and recorded on accompanying work order. A copy of material used will be given to the Director of Business Services/Work Order Center the following day. The following chart provides a definition of what constitutes after-hours: Weekdays Weekends Holidays that university is closed 4 p.m. – 7 a.m. 4 p.m. Friday- 7 a.m. Monday 24 hours Duty Scheduling: A scheduling calendar is created in January and distributed to Public Safety and the Work Order Center. This calendar is updated as changes arise.   Duty assignment rotates weekly. Assignments are from Monday to the following Monday, ending at 7am. Duty assignments run concurrently, including holidays. One duty rotation is skipped in the schedule each January to ensure that one person will not work on all holidays. Duty staff can make arrangements for another duty person to substitute or fill in for them in cases of personal conflicts, but it is the sole responsibility of the person on duty to make arrangements with other duty personnel.   The approval of the AVC for Facilities Management is required to supplement any additional labor for duty program, which may be needed in the case of extended leave by one or more duty personnel.   Duty Compensation: Duty personnel are furnished a house by ASU in exchange for duty on-call and service. Natural gas, internet service, water, electricity and trash disposal are furnished by ASU. The University reserves the right to use University internet services/Network. The duty employee will be responsible for adding any additional connectivity to their duty house. Any request for maintenance or enhancements of duty personnel houses must comply with University standards and applicable codes.   All maintenance of the duty personnel houses, grounds, fixtures, kitchen appliances (i.e. range, dishwasher, microwave, and refrigerator), wall hangings, and other items requiring wall, ceiling, or floor penetrations, including pest control, will be performed and/or provided by ASU FM staff. Furniture, washer/dryer appliances, and personal items will be provided and maintained by the duty personnel. All property enhancements require AVC approval.   Mowing/trimming of the actual yard of the duty house will be the responsibility of the occupant.   Selection of Duty Staff: The director of building maintenance services will solicit new technicians when there is an opening in the program. When a vacancy exists, selections will be made based on the experience of volunteers. The selection criterion includes: Ability to retain an Arkansas Boiler Operator license or have the ability and experience to obtain one, Possess experience and/or ability in carpentry, HVAC, plumbing, electrical and HVAC Possess working knowledge of fire alarm systems. Exhibit good decision-making ability, and must be dependable. Candidates will work one duty week prior to selection to ensure the employee understands the duties. The director of building services will schedule the trial week to coincide with appropriate shadowing of existing duty personnel. Exiting the program: Duty personnel are expected to vacate the duty house within one week of the last day of their last duty week. If the duty technician is terminated they will be expected to vacate the house within 72 hours.   If you have any questions, please contact Facilities Management at 870-972-2066.