# How an Employee can update their work phone number in Banner

##### If you are an employee who needs to update your work phone number in Banner, follow the guide below.

1\. Log into [Pack.astate.edu](https://kb.astate.edu/pack.astate.edu) with your full A-State email and A-State password.

2\. Approve Duo.

3\. Once logged into the **Pack Portal**, navigate to the left hand side under **Tools** and choose **Banner 9** and then **Banner 9 Employee**.

4\. Log into Banner using your full A-State email and A-State password then click **Sign In**.

5\. Approve Duo for the Banner application.

6\. Once logged into **Banner 9 Employee**, select the four squares in the top left corner.

[![updatewpi.png](https://kb.astate.edu/uploads/images/gallery/2025-08/scaled-1680-/updatewpi.png)](https://kb.astate.edu/uploads/images/gallery/2025-08/updatewpi.png)

7\. You will then need to choose **Banner** and then **Personal Information.**

[![Bannerpersinfo.png](https://kb.astate.edu/uploads/images/gallery/2025-08/scaled-1680-/bannerpersinfo.png)](https://kb.astate.edu/uploads/images/gallery/2025-08/bannerpersinfo.png)

8\. Once you are on the **Personal Information** page, locate the **Phone Number** section. Find the **Work Phone** and select the **pencil icon** under it to edit.

[![Workphone.png](https://kb.astate.edu/uploads/images/gallery/2025-08/scaled-1680-/workphone.png)](https://kb.astate.edu/uploads/images/gallery/2025-08/workphone.png)

If needed you can also choose to **Add New** then choose **Work Phone**.

[![Addnew.png](https://kb.astate.edu/uploads/images/gallery/2025-08/scaled-1680-/addnew.png)](https://kb.astate.edu/uploads/images/gallery/2025-08/addnew.png)

Once you have made the desired changes, click **Save** to complete updaing your Work Phone Number in Banner.

<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>