How to Clear Cookies and Cache

Browsers tend to hold onto information over time; this could cause problems with logging in or bringing up websites. It is always a good idea to clear browsing data on a regular basis. To clear your browsing data, follow the instructions below.

Google Chrome

• Open Google Chrome
• Click the three dots in the top right corner of the page
• Go to Settings
• Click Privacy and security
• Click Delete Browsing Data
• Select All Time as the time range
• Select Cookies and other site data
• Click Delete Data
• Restart Google Chrome

Mozilla Firefox

• Open Mozilla Firefox
• Click the three lines in the top right corner and click Settings
• Select Privacy & Security from the left side menu
• Scroll down and find Cookies and Site Data
• Click Clear Browsing Data...
• Use drop-down box to change When to Everything
• Select Cookies and site data
• Click Clear
• Restart Mozilla Firefox 

Microsoft Edge

• Open Microsoft Edge
• Click the three dots in the upper right corner of the browser window
• Select Settings
• Select Privacy, search, and services from the left side menu
• Select Clear browsing data
• Select Choose what to clear
• Under Time range, select All Time
• Select Cookies and other site data
• Select Clear Now
• Restart Microsoft Edge

macOS (Safari)

• Open Safari
• Click History in the menu bar
• Click Clear History
• Select All History
• Click Clear History
• Click Safari in the menu bar
• Click Settings
• Click Privacy
• Under Cookies and Website Data, click Manage Website Data
• Click Remove All
• Click Remove Now
• Click Done
• Restart Safari

iOS

• Open Settings app
• Scroll down and tap Safari
• Tap Clear History and Website Data
• Tap Clear to confirm
• Restart Safari

Mobile App Instructions

To clear cookies and cache on your mobile device:

• Android Apps:

  1. Open Settings.

  2. Go to Apps or Apps & Notifications.

  3. Select the app you want to clear (e.g., eAccounts, Canvas, etc.).

  4. Tap Storage & Cache.

  5. Tap Clear Cache and/or Clear Storage/Data as needed.

• Apple (iOS) Apps:

  1. Open Settings.

  2. Go to General → iPhone Storage.

  3. Select the app you want to clear.

  4. Tap Offload App to remove temporary data or Delete App and reinstall if needed.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.