# How to Clear Cookies and Cache

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Browsers tend to hold onto information over time; this could cause problems with logging in or bringing up websites. It is always a good idea to clear browsing data on a regular basis. To clear your browsing data, follow the instructions below.

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#### **Google Chrome**

- **Open Google Chrome**
- **Click the three dots in the top right corner of the page**
- **Go to Settings**
- **Click Privacy and security**
- **Click Delete Browsing Data**
- **Select All Time as the time range**
- **Select Cookies and other site data**
- **Click Delete Data**
- **Restart Google Chrome**

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#### **Mozilla Firefox**

- **Open Mozilla Firefox**
- **Click the three lines in the top right corner and click Settings**
- **Select Privacy & Security from the left side menu**
- **Scroll down and find Cookies and Site Data**
- **Click Clear Browsing Data...**
- **Use drop-down box to change When to Everything**
- **Select Cookies and site data**
- **Click Clear**
- **Restart Mozilla Firefox**

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#### **Microsoft Edge**

- **Open Microsoft Edge**
- **Click the three dots in the upper right corner of the browser window**
- **Select Settings**
- **Select Privacy, search, and services from the left side menu**
- **Select Clear browsing data**
- **Select Choose what to clear**
- **Under Time range, select All Time**
- **Select Cookies and other site data**
- **Select Clear Now**
- **Restart Microsoft Edge**

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#### **macOS (Safari)**

- **Open Safari**
- **Click History in the menu bar**
- **Click Clear History**
- **Select All History**
- **Click Clear History**
- **Click Safari in the menu bar**
- **Click Settings**
- **Click Privacy**
- **Under Cookies and Website Data, click Manage Website Data**
- **Click Remove All**
- **Click Remove Now**
- **Click Done**
- **Restart Safari**

#### **iOS**

- **Open Settings app**
- **Scroll down and tap Safari**
- **Tap Clear History and Website Data**
- **Tap Clear to confirm**
- **Restart Safari**

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#### **Mobile App Instructions**

  
To clear cookies and cache on your mobile device:

- **Android Apps:**
    
    
    1. Open **Settings**.
    2. Go to **Apps** or **Apps & Notifications**.
    3. Select the app you want to clear (e.g., eAccounts, Canvas, etc.).
    4. Tap **Storage & Cache**.
    5. Tap **Clear Cache** and/or **Clear Storage/Data** as needed.
- **Apple (iOS) Apps:**
    
    
    1. Open **Settings**.
    2. Go to **General → iPhone Storage**.
    3. Select the app you want to clear.
    4. Tap **Offload App** to remove temporary data or **Delete App** and reinstall if needed.


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<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>