How to Disable or Uninstall Browser Extensions

If a website or web app isn’t behaving correctly (Such as Banner Self Service showing a white screen during logging in), a browser extension may be causing the issue. Follow the steps below for your browser to turn off or remove extensions. 

 

 Google Chrome 

 

 

 On their computer, open Chrome . 

 

 

 At the top right, select More (three dots) > Extensions > Manage Extensions . 

 

 

 Use the toggle at the bottom right of each extension to disable it, or click Remove to uninstall. 

 

 

 

 Safari (Mac) 

 

 

 Open Safari . 

 

 

 From the menu bar, select Safari > Settings (or Preferences on older macOS). 

 

 

 Go to the Extensions tab. 

 

 

 Deselect the checkbox to turn an extension off, or select the extension and click Uninstall . 

 

 

 

 Mozilla Firefox 

 

 

 Open Firefox . 

 

 

 At the top right, select the menu (three lines) > Add-ons and themes . 

 

 

 Choose Extensions from the left sidebar. 

 

 

 Use the toggle to disable an extension, or click the three dots next to it and choose Remove . 

 

 

 

 Microsoft Edge 

 

 

 Open Microsoft Edge . 

 

 

 At the top right, select the three dots > Extensions . 

 

 

 Click Manage extensions . 

 

 

 Turn off the toggle next to an extension to disable it, or click Remove to uninstall. 

 

 

 

 For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.