Lumen Customer Support Resources
Lumen provides you with training to get started and guidance to help you reap the benefits of evidence-based courseware and teaching practices.
Support Guides
Faculty Training Materials
These Faculty Training Materials for Lumen courseware will orient you about how their courses work, how to customize them, and get started teaching.
Resources: Teaching with Lumen Courseware
Looking for tips on teaching effectively with Lumen courseware? This is the place!
Training/Onboarding Resources:
Waymaker:
OHM
Support Forums
Faculty Support Knowledge Base
When you have a question, we suggest trying the searchable Faculty User Guides to see if it's already answered somewhere before submitting a customer support request.
Lumen Circles
Join with peers in virtual peer communities to explore evidence-based teaching practices, apply them in your teaching, and see the impact on student learning.
Technical Support
For all support needs of active customers, use this form to request resources: OER course requests, tech support, LTI, etc. This will provide the information they need to address your request more quickly.
Lumen Office Hours
Want to talk to a human? Make an appointment for Lumen Office Hours to connect virtually with a live Lumen expert about any questions you may have.
Any Other Questions
Please fill out the Contact Us form on their website.