Lumen Customer Support Resources

Lumen provides you with training to get started and guidance to help you reap the benefits of evidence-based courseware and teaching practices. 

 Support Guides 

 Faculty Training Materials 

 These  Faculty Training Materials for Lumen courseware will orient you about how their courses work, how to customize them, and get started teaching. 

 Resources: Teaching with Lumen Courseware 

 Looking for tips on teaching effectively with Lumen courseware?  This is the place! 

 Training/Onboarding Resources: 

 Waymaker: 

 

 Waymaker Training Resources 

 Instructor Checklist 

 Student Experience Resources 

 

 OHM 

 

 OHM Training Resources 

 OHM Tutorial Videos 

 

 Support Forums 

 Faculty Support Knowledge Base 

 When you have a question, we suggest trying the searchable Faculty User Guides to see if it's already answered somewhere before submitting a customer support request. 

 Lumen Circles 

 Join with peers in virtual peer communities to explore evidence-based teaching practices, apply them in your teaching, and see the impact on student learning. 

 Technical Support 

 For all support needs of active customers, use this form to request resources : OER course requests, tech support, LTI, etc. This will provide the information they need to address your request more quickly. 

 Lumen Office Hours 

 Want to talk to a human? Make an appointment for Lumen Office Hours to connect virtually with a live Lumen expert about any questions you may have. 

 Any Other Questions 

 Please fill out the  Contact Us form on their website .