# Off-campus Library Login Troubleshooting

#### Can't log in? Can't access the full article or eBook text?

##### Here are some tips for solving common problems accessing library resources:

1. Start at the library website to ensure you're accessing library resources using the most up-to-date URLs
2. **[Clear your browser cache and cookie data](https://kb.astate.edu/books/faq/page/how-to-clear-cookies-and-cache)** then start a new browser session
3. Try a different browser
4. Open an incognito or private browser tab or window

#####  

##### Username/password errors

If you are receiving error messages regarding your A-State username and/or password being incorrect follow the instructions for recovering your A-State password: **[https://kb.astate.edu/books/microsoft-password-reset/page/microsoft-resetrecover-password-forgot-password](https://kb.astate.edu/books/microsoft-password-reset/page/microsoft-resetrecover-password-forgot-password "Microsoft Reset/Recover Password")**

If you continue to have problems accessing library resources, use the **[library live chat service](https://libraryh3lp.com/chat/astatelibrarys-queue@chat.libraryh3lp.com?skin=28023 "Chat with the A-State Library")** or **[email Wendy Crist](mailto:wcrist@astate.edu "email Wendy Crist")** for assistance. From **[OneSearch](https://astate.summon.serialssolutions.com/#!/ "OneSearch")** you can also use the "Report a problem link".