Force Download new copy of the Global Address List (GAL)

  1. Open Outlook.
  2. Select Send / Receive from the top menu bar.
    Outlook-Send_Receive-Menu.jpg
  3. Select Send/Receive Group.
    Outlook-Send_Receive_Groups-Menu.jpg
  4. Uncheck the box next to Download changes since last Send/Receive, choose either Global Address List or Offline Global Address List and select OK.
    Outlook-Update_GAL.jpg

A status window will open to indicate that the download is in progress and will close automatically when the download is complete; this can take several minutes.


Additional Microsoft resources