Microsoft 365
Microsoft 365 (formerly Office 365 or O365) support articles
Microsoft Office In-App Purchases
Purchases and Free downloads of apps/add-ins from the Microsoft Store, Office Store or Teams Stor...
Announcements
Office 2013 end of support After five years of Mainstream Support, and five years of Extende...
System Requirements / Eligibility
Microsoft 365 is collection of Microsoft productivity tools, available to use online and (in some...
How to Check Microsoft 365 Subscription
The following steps will show you what licenses are currently assigned to your A-State account. ...
How to Install Microsoft 365
Included programs: Excel Word Outlook Access (Windows only) Powe...
Microsoft 365 Training
Get up and running quickly with the basic info you need to be productive right away.
What is Microsoft 365 for business?
With Microsoft 365 for business, connect employees to the people, information, and content t...
Microsoft 365 Resources
Microsoft 365 provides a suite of cloud-based applications that complements educational and busin...
Office Cheatsheets
Cheat sheets are quick reference guides, giving you keyboard shortcuts to complete MS Office acti...
Outlook
Set Up the Microsoft Outlook Mobile App
iOS 1. Download Microsoft Outlook from the iOS App Store and then open it. 2. Tap Add Accou...
Adding an Email Account or Shared Mailbox to Outlook
Outlook Desktop (2016+) on Windows Open Outlook. Select File from the top menu bar. Press th...
Create and Send Email in Outlook
Create and send email Choose New Email to start a new message. Enter a name or ...
Add/Remove From Address
Add new From Address Open a new email message. Select the From button and then click Ot...
Show From/Bcc Fields
Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...
Clear the Auto-Complete Cache
Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...
Manage Your Calendar and Contacts in Outlook
Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...
Force Download a New Copy of the Global Address List (GAL)
Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...
Import Archived Mail from a PST File
You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...
Import/Export Outlook Rules
Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...
How to Open a Resource Calendar
To open a Resource Mailbox Room in Outlook for Windows, please follow the instructions below. In ...
In-Place/Online Archive
If you are using up most of your mailbox quota, Microsoft 365's In-Place/Online Archive is a good...
Troubleshooting
Outlook disconnects from your mailbox and you cannot get it to reconnect Windows: Solution 1 ...
Plus Addressing in Exchange Online
What is plus addressing Plus addressing, also known as sub-addressing, allows you to create vari...
Manage an Email Distribution List in Outlook
Note: Only a specific type of Distribution List can be managed in Outlook, contact ITS_SYSTEMS@as...
OneDrive
Wondering how to use OneDrive? Checkout this chapter for an overview.
Limitations and Restrictions
Restrictions When sharing files or folders you must explicitly list each user or group you would...
Set Up the OneDrive Sync App
Set up the OneDrive sync app in Windows If you don't have ...
Important PC Folders (Auto Backup)
You can backup important computer files on OneDrive like your Desktop, Documents, and Pictures fi...
Manage Files and Folders in OneDrive
Select what to do with a file In OneDrive, right click the file. Select a command. ...
Upload and Save Files and Folders to OneDrive
Use OneDrive in your browser Sign in to office.com, then select the app launcher > O...
Collaborate in OneDrive
Default Settings File and folder links The default type of link that is selected when sha...
Work on the Go with OneDrive
Share a file from your mobile device Open the OneDrive app on your mobile device. ...
Microsoft 365 Groups
Microsoft 365 Groups is a service that works with the Microsoft 365 tools you use already so you ...
What are Microsoft 365 Groups?
Groups in Microsoft 365 let you choose a set of people that you wish to collaborate with and easi...
Group Expiration Policy
Microsoft 365 groups are set to expire after 180 days of inactivity. The expiration period begins...
Guest Access to Microsoft 365 Groups
Guest access in Microsoft 365 Groups lets you and your team collaborate with people from outside ...
Changing Group Settings
Group settings can be updated from several different M365 apps. Below are instructions for the Ou...
Accessing Group Files
Depending on how you prefer to work, you can access group files from several different locations....
FAQ
Get a copy of group email messages you send By default, when you send an email message to an Out...
Shared A-State Email Addresses
Need a @astate.edu email address for your college, department or program? We have several options...
Student Email Shifting to Microsoft on Aug. 11
Student Email Shifting to Microsoft on Aug.11 Arkansas State is transitioning our student email ...
Upcoming change to Microsoft MFA
What is changing On August 15, Microsoft announced that they will begin rolling out mandatory mu...