# Outlook
# Set Up the Microsoft Outlook Mobile App
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### iOS
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1\. Download **Microsoft Outlook** from the [iOS App Store](https://www.apple.com/app-store/) and then open it.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-5.jpg)
2\. Tap **Add Account**.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-4.jpg)
3\. Enter your full A-State email address and tap **Add Account**.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-3.jpg)
4\. Enter your email account password and tap **Sign In**.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-7.jpg)
5\. Authenticate using **Duo Mobile**.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-6.jpg)
Note: If the Push notification doesn't appear, open up the DUO Mobile app and approve the push.
6\. If you wish to add another account when prompted, tap **Add** and follow the prompts.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-ios-screenshot-2.jpg)7. If you desire notifications, tap **Turn On** when given the following prompt.
Note: If the Push notification doesn't appear, open up the DUO Mobile app and approve the push.
7. If you wish to add another account when prompted, tap **Add** and follow the prompts.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/iX3outlook-for-android-kb-screenshot-7.jpg)
8. If you desire notifications, tap **Turn On** when given the following prompt.
[](https://kb.astate.edu/uploads/images/gallery/2023-11/outlook-for-android-kb-screenshot-5.jpg)
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by the IT Support Services (). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
# Adding an Email Account or Shared Mailbox to Outlook
### Outlook Desktop (2016+) on Windows
1. Open Outlook.
2. Select **File** from the top menu bar.
[](https://kb.astate.edu/uploads/images/gallery/2021-06/win-outlook-add-account-file-menu.jpg)
3. Press the **Add Account** button.
[](https://kb.astate.edu/uploads/images/gallery/2021-06/win-outlook-add-account-button.jpg)
4. Enter the email address of the mailbox or shared mailbox and press **Connect**.
[](https://kb.astate.edu/uploads/images/gallery/2021-06/win-outlook-add-account-enter-address.jpg)
5. Select the Exchange icon. As soon as you click on the Exchange icon, Outlook will attempt to connect to the mailbox.
[](https://kb.astate.edu/uploads/images/gallery/2021-06/win-outlook-add-account-select-exchange.jpg)
6. If prompted for a password, select **Sign in with another account** and enter *your A-State username and password*.
[](https://kb.astate.edu/uploads/images/gallery/2021-11/outlook-sharedmailbox-different-user.png)
7. Once Outlook successfully connects to the mailbox Press **Done**
[](https://kb.astate.edu/uploads/images/gallery/2021-06/win-outlook-add-account-done.jpg)
---
### Outlook Desktop on Mac OS
1. Open Outlook
2. In the **Tools** menu, choose **Accounts**, and select the account that has access to the mailbox.
3. Select **Delegation and Sharing**
4. Choose **Shared With Me** tab
5. Choose **+** to add a shared or delegated mailbox
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### Notes
- You may need to restart Outlook after adding the new mailbox.
- When adding a shared mailbox, if you are prompted for any credentials enter y*our A-State credentials*.
- If you have permissions to custom folders in the mailbox but not to the top-level mailbox folder, the custom folders will not appear in the folder list. Only default folders that you have permissions to, such as Inbox, Sent Items, Deleted Items, and Calendar, will appear in the folder list without top-level mailbox folder permissions.
---
Additional Microsoft resources
{{@71#bkmrk-quick-start-guide-ou}}
# Create and Send Email in Outlook
#### Create and send email
1. Choose **New Email** to start a new message.
2. Enter a name or email address in the **To**, **Cc**, or **Bcc** field.
If you don't see **Bcc**, see [Show, hide, and view the Bcc box](https://support.microsoft.com/en-us/office/show-hide-and-view-the-bcc-blind-carbon-copy-field-04304e27-63a2-4276-8884-5077fba0e229).
3. In **Subject**, type the subject of the email message.
4. Place the cursor in the body of the email message, and then start typing.
5. After typing your message, choose **Send**.
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1. In the body of the email message or calendar invite, enter the **@** symbol and the first few letters of the contact's first or last name.
2. When Outlook offers you one or more suggestions, choose the contact you want to mention.
By default, their full name is included. You can delete a portion of the mention, for example, everything other than the person's first name.
3. The mentioned contact is added to the **To** line of the email or the meeting invite.
---
Additional Microsoft resources
{{@71#bkmrk-quick-start-guide-ou}}
1. In **Calendar**, select **New Appointment**.
2. Add a **Subject**, **Location**, and the start and end times.
3. Select **Invite Attendees** to turn the appointment into a meeting.
4. Select **Save & Close** to finish, or **Send** if it's a meeting.
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- From a new meeting request, select **Scheduling Assistant**.
- The shaded area with vertical bars shows the meeting time. Drag the bars to adjust the meeting time.
- The grid shows when attendees are available. To the right of the meeting request, Outlook shows suggested times and the number of conflicts.
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1. Select the **People** icon.
2. Select **New Contact** or press Ctrl+N.
3. Enter a name and any other information that you want to include for the contact.
4. Select **Save & New** to create another contact, or **Save & Close** if you're done.
---
Additional Microsoft resources
{{@71#bkmrk-quick-start-guide-ou}}
For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by the IT Support Services (). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.
# Troubleshooting
#### Outlook disconnects from your mailbox and you cannot get it to reconnect
##### Windows:
##### Solution 1
- First reboot your computer
- Open Outlook and when prompted enter your A-State credentials
##### Solution 2
- Close Outlook
- Open Windows Credential Manager and remove any credentials that refer to Outlook
- Open Windows Settings and select *Accounts* and then select *Access work or school*
- Select your A-State account and click on *Disconnect*
- If it takes more than a couple of minutes to disconnect your account, please reboot your computer and then attempt to disconnect your account again.
- Open Outlook and when prompted enter your A-State credentials
##### Solution 3
- Open Outlook and Select File at the top left
- Select Account Settings
- Click your email and then click Remove
[](https://kb.astate.edu/uploads/images/gallery/2021-07/email-removal-windows-outlook.jpg)
- If you receive an error message asking for a Data File to be created, click the Data Files tab, click New, and in the pop-up window, click Ok
- Once removed, click New
- Enter your A-State credentials when prompted
- If you are asked to pick an account type, choose Work or School
- Authenticate with Duo like normal, if prompted
- Once you have signed in, close Outlook and reopen it. It make take several minutes for your content to populate
##### Checking your version of Office
- Click File
- Click Office Account
- Look for Product Information. This should include the year of the version installed.
- If the version installed is 2013 or earlier, you can submit a work order ticket by signing in to [my.astate](https://sso2.astate.edu/authenticationendpoint/login.do?RelayState=https%3A%2F%2Fmy.astate.edu&commonAuthCallerPath=%2Fsamlsso&forceAuth=false&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=80e5f31c-ac16-47fc-9b8e-5d00fd50fa92&relyingParty=https%3A%2F%2Fmy.astate.edu%2Fsaml%2Fmetadata&type=samlsso&sp=my.AState-Vapor-Prod+-+New&isSaaSApp=false&authenticators=BasicAuthenticator:LOCAL) and selecting Help Desk Ticket
##### Mac:
- Click Outlook at the top left of your screen. This is by the Apple logo.
- Click Preferences
- Click Accounts
- Make sure your A-State account is selected, and click the minus sign (-) in the bottom left
- Once removed, click the plus sign (+)
- You may have to click New Account
- Enter your A-State credentials
- If you are asked to pick an account type, choose Work or School
- Authenticate with Duo like normal if prompted
- Click Done
##### Checking your version of Office
- Click Outlook at the top left of your screen. This is by the Apple logo.
- Click About Outlook
- If the version installed is 2013 or earlier, you can submit a work order ticket by signing in to [my.astate](https://sso2.astate.edu/authenticationendpoint/login.do?RelayState=https%3A%2F%2Fmy.astate.edu&commonAuthCallerPath=%2Fsamlsso&forceAuth=false&passiveAuth=false&tenantDomain=carbon.super&sessionDataKey=80e5f31c-ac16-47fc-9b8e-5d00fd50fa92&relyingParty=https%3A%2F%2Fmy.astate.edu%2Fsaml%2Fmetadata&type=samlsso&sp=my.AState-Vapor-Prod+-+New&isSaaSApp=false&authenticators=BasicAuthenticator:LOCAL) and selecting Help Desk Ticket
# Plus Addressing in Exchange Online
#### What is plus addressing
Plus addressing, also known as sub-addressing, allows you to create variations of a normal email address that will still be delivered to your institutional email account.
An email address uses the basic syntax: `@`. For example, bsomeone@astate.edu.
Plus addressing uses the syntax: `+@`. For example, bsomeone+newsletter@astate.edu.
The original email address must be valid. The `+tag` value that you add is arbitrary, but it cannot contain spaces.
Plus addressing can be used in any email client that sends emails and you can receive emails addressed to you using plus addresses as you would normal emails.
#### Using plus addressing
To use this feature, append a + sign and desired descriptor after your account name and before the @ symbol (e.g., bsomeone+prtcommittee@astate.edu).
You cannot send from a plus address.
Some web forms don't support plus signs in email addresses.
As plus addresses are not aliases that are configured on the mailbox, they don't resolve to a user's name in Outlook clients. This limitation results in plus addresses being easily identifiable in the `To` or `CC` fields of messages. However, there might be scenarios where you can't use a plus address for a Microsoft service that needs to be associated with your mailbox.
To automatically identify and filter messages that are sent to plus addresses, use Inbox rules to act on those messages. Using the condition *Recipient address includes*, you can specify an action for messages sent to a particular plus address. For example, you can move messages sent to a plus address to a folder.
Plus addressing may be used on user, distribution group and M365 group email addresses.
#### Why Use Plus Email Addressing?
The full address, including the extra information, can act as a label and can be useful for managing email and site registrations. Here are two examples:
1. Use plus addressing when you sign up for different newsletters or community lists to easily filter or create rules for them, which can help you organize, search, and file the messages you receive from those senders.
2. Plus addressing is useful for creating disposable addresses that can prevent spam from coming to your mailbox. If you need to enter your email address in a form, you can enter a variant address in that form. After you get the required email, you can set up a block to never receive an email at that address again.
# Manage an Email Distribution List in Outlook
Note: Only a specific type of Distribution List can be managed in Outlook, contact [ITS\_SYSTEMS@astate.edu](mailto:ITS_SYSTEMS@astate.edu) if you're unsure if your Distribution List qualifies.
1. Open Microsoft Outlook and then open the Address Book.
[](https://kb.astate.edu/uploads/images/gallery/2023-05/addressbookoutlook.png)
2. Check that you are using the Global Address List as the Address Book instead of the Offline Global Address List.
3. Type in the full or partial name of the distribution list you want to modify.
4. Double click on the distribution list in the list to open it.
[](https://kb.astate.edu/uploads/images/gallery/2023-05/addressbookexamplelist.png)
5. Click Modify Members.
[](https://kb.astate.edu/uploads/images/gallery/2025-07/emaildist1.png)
6. To add a member to the distribution list, click Add...
7. Alternatively, to remove members, select the names you wish to remove from the left pane. Click Remove on the right to remove them from the distribution list, then click OK to save your changes.
[](https://kb.astate.edu/uploads/images/gallery/2025-07/emaildist2.png)
8. Type the name of the person you want to add.
9. Double click the person’s name in the list.
10. The name will appear in the Add section at the bottom of the window.
11. Once you’ve added all desired members, click OK(Email [ITS\_SYSTEMS@astate.edu](mailto:ITS_SYSTEMS@astate.edu) if adding a large amount of members).
[](https://kb.astate.edu/uploads/images/gallery/2025-07/emaildist3.png)
12. Click OK on all open windows to save your changes, and you’re done!