# Force Download a New Copy of the Global Address List (GAL)

1. Open Outlook.
2. Select *Send / Receive* from the top menu bar.  
    [![Outlook-Send_Receive-Menu.jpg](https://kb.astate.edu/uploads/images/gallery/2021-06/scaled-1680-/outlook-send-receive-menu.jpg)](https://kb.astate.edu/uploads/images/gallery/2021-06/outlook-send-receive-menu.jpg)
3. Select *Send/Receive Group*.  
    [![Outlook-Send_Receive_Groups-Menu.jpg](https://kb.astate.edu/uploads/images/gallery/2021-06/scaled-1680-/outlook-send-receive-groups-menu.jpg)](https://kb.astate.edu/uploads/images/gallery/2021-06/outlook-send-receive-groups-menu.jpg)
4. Uncheck the box next to *Download changes since last Send/Receive*, choose either *Global Address List* or *Offline Global Address List* and select *OK*.  
    [![Outlook-Update_GAL.jpg](https://kb.astate.edu/uploads/images/gallery/2021-06/scaled-1680-/outlook-update-gal.jpg)](https://kb.astate.edu/uploads/images/gallery/2021-06/outlook-update-gal.jpg)

A status window will open to indicate that the download is in progress and will close automatically when the download is complete; this can take several minutes.

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Additional Microsoft resources  
{{@71#bkmrk-quick-start-guide-ou}}