Force Download a New Copy of the Global Address List (GAL)

Open Outlook. 

 Select Send / Receive from the top menu bar. 

 Select Send/Receive Group . 

 Uncheck the box next to Download changes since last Send/Receive , choose either Global Address List or Offline Global Address List and select OK . 

 

 A status window will open to indicate that the download is in progress and will close automatically when the download is complete; this can take several minutes. 

 

 Additional Microsoft resources 

 Quick Start Guide 

 Outlook Training 

 Outlook Help 

 

 eBook: Outlook Tips & Tricks 

 

 Download PDF: Outlook Quick Start Guide