# View Bitlocker Keys

If your device has been locked and requires a Bitlocker due to being connected with your university Microsoft account, below is how you can retrieve the Bitlocker key.

1\. Go to [myaccount.microsoft.com](https://myaccount.microsoft.com/)

2\. Sign in using your full A-State email address and A-State password.

3\. It will then ask if you want to stay signed in and you can do this if you are on a personal computer but if you are on a public computer, it is not recommended.

4\. You should then see an option for Devices on the left hand side

[![deviceoption.png](https://kb.astate.edu/uploads/images/gallery/2025-07/scaled-1680-/deviceoption.png)](https://kb.astate.edu/uploads/images/gallery/2025-07/deviceoption.png)

5\. Once you select the Devices option, it should show devices that you have connected to your A-State account. Select the drop down arrow to the left of the device to then see if a Bitlocker key is assigned.

[![devices.png](https://kb.astate.edu/uploads/images/gallery/2025-07/scaled-1680-/devices.png)](https://kb.astate.edu/uploads/images/gallery/2025-07/devices.png)

[![bitlocker.png](https://kb.astate.edu/uploads/images/gallery/2025-07/scaled-1680-/bitlocker.png)](https://kb.astate.edu/uploads/images/gallery/2025-07/bitlocker.png)

<p class="callout info">For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (<itsupportservices@astate.edu>). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.</p>