Microsoft Authenticator

Microsoft Authenticator is a multi-factor authentication(MFA) application that A-State uses to keep your account secure. This is a required tool for anyone with an A-State account.

Adding Microsoft Authenticator to Outlook Account

If you are already signed in to your A-State Microsoft account, you can use this GUIDE for adding Microsoft Authenticator  

You will need both a computer/tablet and a mobile phone for this process

*For setup with mobile device only, follow this GUIDE

                Outlook - Sign in.png  Outlook - PW.png

Secure Account - Outlook.png

MS_Authenticator_QR.pngaka.ms/mobileauthenticator


MS Authenticator Download Screen.png

Notification - MS.png

               MS-Auth_QR-Example.png       Mobile - Auth.png

Auth - Number Example.png

Auth - Added.png

Setup Complete - MS.png

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149

Adding Microsoft Authenticator To Your Account (Already Signed In)

You will need both a computer/tablet and a mobile phone for this process

**For setup with mobile device only, follow this GUIDE

OLD 

Outlook Account Screen.png

NEW

New MS Look.png

Select SI method.png

MS Option.png

Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase

                     Download MS Auth.png       MS_Authenticator_QR.png                                                                                                                                                                    https://aka.ms/mobileauthenticator

MSA Prompt.png

MFA Number.png

MSA Done.png

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149

Microsoft Authenticator & Account FAQs


How do I sign in to Microsoft Authenticator with only a mobile device or tablet?

Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase

                                                                   MS-Auth_Logo.png       MS_Authenticator_QR.png                                                                  

                                                                  https://aka.ms/mobileauthenticator      

        MS-Auth_Phone1.png       MS-Auth_Phone2.png       MS-Auth_Phone3.jpeg

                                       MS-Auth_Phone4.png MS-Auth_Phone5.jpeg

MS-Auth_Phone7.png MS-Auth_Phone10.png MS-Auth_Phone9.jpeg

 

How do I change the default authentication method?

1. Go to myaccount.microsoft.com and sign in with your A-State credentials 

2. Select Security info under My Account on the left side of the screen

3. On the Security info page, click Change at the top next to Default sign-in method:

MS-Auth_Change.png

4. A box will pop-up asking which method you would like to use:

MS-Auth_Method.png

Options: 
 - App based authentication - notification: Input a code into the Microsoft Authenticator app 
 - App based authentication or *hardware token - code: Use the current bypass code displayed in the
                                                                                                            Microsoft Authenticator app
                                                                                                     (the code refreshes every 30 seconds) 

-Other Options (By exception only):
 - Phone: Text/Call - Receive a code via text message to your mobile number or receive a phone call to approve 
   *Hardware token - exception only (provided by Security)

5. Once you have made your selection, click Confirm

6. You will receive a notification in the top right of the screen, letting you know it has been confirmed

MS-Auth_Confirmed.png

How do I add/change/remove my phone number?

Adding your phone number:

1. Go to myaccount.microsoft.com and sign in with your A-State credentials 

2. Select Security info under My Account on the left side of the screen

3. Select + Add sign-in method and select Phone

4. Input the correct Country code and Phone number (no dashes) and choose which method you want to use to verify (text or call) and hit Next

MS Auth-Phone.png

5a. If you choose to receive a text, a code will be sent to you via text message, input the code and hit Next

MS-Auth_Text.png
5b. If you choose to receive a call, you will get an automated call from Microsoft from this number (855-330-8653), just                follow the instructions on the call and that will finish the call set up

MS-Auth_Call.png

Changing your phone number:

To change your phone number, please follow these steps:

  1. Go to myaccount.microsoft.com and sign in with your A-State credentials
  2. Select Security info under My Account on the left side of the screen
  3. Next to the phone number you want to change, select Change
  4. Enter the new phone number and select Next
  5. Enter the code that was text to the new phone number and select Next

Removing your phone number:

  1. Go to myaccount.microsoft.com and sign in with your A-State credentials
  2. Select Security info under My Account on the left side of the screen
  3. Next to the phone number you want to remove, click Remove 

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149

Approving a login with Microsoft Authenticator


Pack1.png

Pack-Auth2.png

                            Pac-Auth3.png Pack-Auth4.png

Pack-Auth5.png

Pack-Auth6.png

Pack-Auth7.png


For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by the IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149. 

Microsoft Authenticator Setup through Pack Portal

Pack Portal - Login.png

SSO Login.png

                            MS-SignIn.png   MS-Signin_PW.png

Notification - MS.png

A unique QR code will generate on the next screen

               MS-Auth_QR-Example.png       Mobile - Auth.png

Auth - Number Example.png

Auth - Added.png

Setup Complete - MS.png

Pack - Howl.png

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149

Microsoft Authenticator FOB Guide

  1. Go to https://myaccount.microsoft.com/
  2. Sign in with your A-State username > click Next.
    (example: username@astate.edu or username@smail.astate.edu)

    image.png



  3. Enter your A-State password > click Sign in.

  4. On the left Click “My Account” and Select “Security Info”.
    (Note: When using a smart device, you may have to select the ≡ first)

    image.png

  5. Click Add sign-in method and select Hardware token.

    image.png
    		 image.png

  6. Click Next, at the below screen.

    image.png


  7. Here you will enter the serial number on the back of the FOB and click Next.

    image.png



  8. Name your FOB and click Next.

    image.png



  9. Push the button on the FOB to display the random 6-digit authentication and enter the code on the enter code screen and click Next.

    image.png



  10. Now click "Done."

  11. Congratulations, you have successfully added the FOB to your account.

    image.png