Microsoft Authenticator Microsoft Authenticator is a multi-factor authentication(MFA) application that A-State uses to keep your account secure. This is a required tool for anyone with an A-State account. Adding Microsoft Authenticator to Outlook Account If you are already signed in to your A-State Microsoft account, you can use this GUIDE for adding Microsoft Authenticator You will need both a computer/tablet and a mobile phone for this process *For setup with mobile device only , follow this GUIDE From a web browser, visit www.outlook.com and select  Sign In Sign in with your A-State email address and enter your password                   On the " Let's keep your account secure" screen, click Next Download the Microsoft Authenticator app by either scanning the Qr code below or through the  App Store (iPhone/iOS)  or the Play Store (Android) aka.ms/mobileauthenticator After you download the free Microsoft Authenticator app on your phone click Next on the computer Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase   Make sure you allow notifications on your phone and then click Next A unique QR code will generate on the next screen Be sure to scan the code by using the Microsoft Authenticator app on your phone                           (select Scan QR code)                     Once you scan the QR code, click Next  Microsoft will then generate a random number on the computer, go to your the Authenticator app and enter the number you see on screen After you enter the number in the app, your A-State account will be successfully linked to your Microsoft Authenticator app, Click Done The next page will show you have successfully added Microsoft Authenticator as a verification method, along with your personal email, click  Done  and continue to your Outlook inbox For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149 Adding Microsoft Authenticator To Your Account (Already Signed In) You will need both a computer/tablet and a mobile phone for this process * *For setup with mobile device only, follow this GUIDE Go to myaccount.microsoft.com in your web browser and sign in with your A-State credentials, then select " Security info " under My Account to the left of the screen The Security info section will be in the same place, no matter if you are using the old or new style of the Microsoft interface. OLD   NEW Click on " + Add sign-in method " Select the " Microsoft Authenticator " option Download the free Microsoft Authenticator app by either scanning the QR code below or through the App Store (iPhone/iOS)  or the Play Store (Android) Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase                                                                                                                                                                                                 https://aka.ms/mobileauthenticator After you download the app, click "Next" and then click "Next" on the next pop-up Scan the generated QR code while using the Microsoft Authenticator app on your mobile device Do not use your camera app, this will not link the authenticator to your account     After you scan the QR code, it will generate a random number, type the number on the screen into your mobile device After inputting the number, the Microsoft Authenticator has been added to your account successfully For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149 Microsoft Authenticator & Account FAQs How do I sign in to Microsoft Authenticator with only a mobile device or tablet? Download the free Microsoft Authenticator app by either scanning the QR code below or through the App Store (iPhone/iOS)  or the Play Store (Android) Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase                                                                                                                                                                                                         https://aka.ms/mobileauthenticator     Open the Microsoft Authenticator on your mobile device and select the + icon in the top right corner and select  Work or school account  and then  Sign in  with your A-State credentials                          Select  Open browser , then select  Next  on following screen:                                         Select  Next , you may need to select  Pair your account to the app by clicking this link. if it does not redirect at first. You will be redirected back to the  Microsoft Authenticator  app and it will ask for a 2 digit code To find the code, go back to your web browser and then type the code in the box in the  Authenticator app. (You can refresh the page in your browser to get a new code, if needed.)   How do I change the default authentication method? 1. Go to myaccount.microsoft.com and sign in with your A-State credentials  2. Select  Security info  under  My Account  on the left side of the screen 3. On the  Security info  page, click  Change  at the top next to  Default sign-in method: 4. A box will pop-up asking which method you would like to use: Options:   - App based authentication - notification: Input a code into the Microsoft Authenticator app   - App based authentication or * hardware token - code: Use the current bypass code displayed in the                                                                                                             Microsoft Authenticator app                                                                                                    (the code refreshes every 30 seconds)  -Other Options (By exception only):  - Phone: Text/Call - Receive a code via text message to your mobile number or receive a phone call to approve     * Hardware token  - exception only (provided by Security) 5. Once you have made your selection, click Confirm 6. You will receive a notification in the top right of the screen, letting you know it has been confirmed How do I add/change/remove my phone number? Adding your phone number: 1. Go to  myaccount.microsoft.com and sign in with your A-State credentials  2. Select  Security info  under  My Account  on the left side of the screen 3. Select  + Add sign-in method  and select  Phone 4. Input the correct  Country code  and  Phone number (no dashes) and choose which method you want to use to verify (text or call) and hit Next 5a. If you choose to receive a text, a code will be sent to you via text message, input the code and hit  Next 5b. If you choose to receive a call, you will get an automated call from Microsoft from this number ( 855-330-8653 ), just                follow the instructions on the call and that will finish the call set up Changing your phone number: To change your phone number, please follow these steps: Go to  myaccount.microsoft.com and sign in with your A-State credentials Select  Security info  under  My Account  on the left side of the screen Next to the phone number you want to change, select  Change Enter the new phone number and select  Next Enter the code that was text to the new phone number and select  Next Removing your phone number: Go to  myaccount.microsoft.com and sign in with your A-State credentials Select  Security info  under  My Account  on the left side of the screen Next to the phone number you want to remove, click  Remove  For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149 Approving a login with Microsoft Authenticator Open a web browser and go to the Pack Portal and select  Log In  in the top right corner This can also be completed through Canvas, Outlook, and Banner 9 Enter your A-State email dress and click  Next Enter your A-State credentials for Microsoft on the next prompts and click  Sign in                             A randomly generated code will display on the screen Enter the number in your Microsoft Authenticator app on your mobile device After authenticating, the screen will refresh on the Pack Portal and you have successfully logged in using Microsoft Authenticator For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by the IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.  Microsoft Authenticator Setup through Pack Portal From a web browser, go to the Pack Portal - pack.astate.edu and select  Log In  in the top right corner Enter your A-State email address in the  Username field and click  Next Sign into Microsoft using your A-State email and password                               On the " Let's keep your account secure" screen, click Next Download the Microsoft Authenticator app by either scanning the Qr code below or through the  App Store (iPhone/iOS)  or the Play Store (Android) aka.ms/mobileauthenticator After you download the free Microsoft Authenticator app on your phone click Next on the computer Please make sure you are downloading the app named "Microsoft Authenticator", this application is free and does not require any purchase   Make sure you  allow notifications on your phone and then click Next A unique QR code will generate on the next screen Be sure to scan the code by using the Microsoft Authenticator app on your phone                           (select Scan QR code)                     Once you scan the QR code, click Next  Microsoft will then generate a random number on the computer, go to your the Authenticator app and enter the number you see on screen After you enter the number in the app, your A-State account will be successfully linked to your Microsoft Authenticator app, Click Done The next page will show you have successfully added Microsoft Authenticator as a verification method, along with your personal email, click  Done  and continue to the Pack Porta l page You should have full access to your Pack Portal now  For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services ( itsupportservices@astate.edu ). It is located on the bottom floor of the Dean B. Ellis Library, Room 149 Microsoft Authenticator FOB Guide Go to  https://myaccount.microsoft.com/ Sign in with your A-State username > click Next. (example: username@astate.edu or username@smail.astate.edu) Enter your A-State password > click Sign in. On the left Click “My Account” and Select “Security Info”. (Note: When using a smart device, you may have to select the ≡ first) Click Add sign-in method and select Hardware token. Click Next, at the below screen. Here you will enter the serial number on the back of the FOB and click Next. Name your FOB and click Next. Push the button on the FOB to display the random 6-digit authentication and enter the code on the enter code screen and click Next. Now click "Done." Congratulations, you have successfully added the FOB to your account.