Nuventive Support Index

This page provides a centralized reference for troubleshooting, frequently asked questions, accessibility tips, support contacts, external Nuventive resources, and links to related Knowledge Base books. If you’re unsure where to go for help or need quick answers, start here.

Troubleshooting Common Issues

Workspace Not Loading

Try clearing your browser cache or switching to Chrome or Firefox.
Confirm you’re logged into the Pack Portal and have the correct permissions.

Missing Permissions

Contact the Office of Accreditation and Assessment to request access or role changes.

Upload Errors

Ensure your file name does not contain special characters.
Try uploading from a different browser if issues persist.

Dashboard Not Displaying Data

Confirm that your program has completed mapping and entered outcomes.
Dashboards may take time to update after new data is entered.

Frequently Asked Questions

Can I edit findings after submission?
Yes, but only during the active reporting window. Contact the assessment office if you need access outside that timeframe.

How do I know if my outcomes are mapped correctly?
Use the Mapping menu or check within the Outcomes, Methods, and Findings section. Dashboards will reflect mapped outcomes.

Who reviews my End of Cycle Summary?
The Peer Review Committee evaluates summaries using a standardized rubric every two years.

What if I have multiple workspaces?
Your role may span multiple programs. Use the workspace selector at the top of the Nuventive interface to switch views.

Accessibility Tips

Nuventive is web-based and generally compatible with screen readers, but some dashboard visualizations may not be fully accessible.
Use keyboard navigation for form fields and menus.
When uploading documents, ensure they are accessible (e.g., tagged PDFs, alt text for images).

Support Contacts

Office of Accreditation and Assessment
For access issues, permissions, and assessment guidance
klee@astate.edu
870-972-2989

Center for Excellence in Teaching and Learning (CETL)
For pedagogy and instructional design support
CETL@astate.edu
870-972-2334

ITS Help Desk
For technical issues with login, browsers, or file uploads
itshelpdesk@astate.edu
870-972-3933

Nuventive Resources

Nuventive Resources Page
Includes product sheets, videos, and white papers
Nuventive News
Updates on partnerships and platform enhancements

Assessment Book
Institutional timelines, procedures, and review processes for assessment at A-State.
Canvas for Educators
Guides faculty on using Canvas to create assignments and activities that support assessment data collection.
Surveys and Evaluations
Provides guidance on using survey tools, including those used for student course evaluations. These evaluations can inform future changes to improve learning outcomes.
Campus Resources
Lists external tools and services provided by other university offices that support teaching, learning, and assessment.