Travel Services

Travel Services is dedicated to providing information on travel policies and procedures to the faculty, staff, and students of Arkansas State University.

New to A-State or want a refresher?
Complete training videos in Taleo Learn
Review the Travel Process page for an overview of what to do before, during, and after a trip.
Review the Travel Procedures Overview for an overview of our Operating Procedures.
Review the training materials in the Concur Training Guide and Concur Quick Guide widgets.
Review past announcements.
Contact travel@astate.edu for additional help.

Latest Announcements

Latest Announcements

Training and FAQs for Travel

Travel Services offers regular training sessions every Tuesday at 10 a.m., but space is limited.  If you would like to attend training or if you have any questions, please contact Travel Services at travel@AState.edu or ext. 3903. 

Is my trip considered international travel?

A trip is considered international if it is outside the 48 contiguous states. Contiguous means that the states are touching. So international travel would include Alaska and Hawaii. 

What is the current mileage rate that I will be reimbursed?

As a state entity we are subject to the same mileage rate amount as the state. The current mileage rate is $0.52, effective 01/01/2025.

What do I do about my trip being postponed and the Travel Request is already approved?

If your supervisor still approves of you going at the rescheduled time...

If you will not be able to attend at the rescheduled time and there are no card transactions for the trip...

If you will not be able to attend at the rescheduled time and there are card transactions for the trip...

How do travelers add their own delegates?

Travelers can add their Delegate(s) by following these instructions:

My travel has been canceled, what should we do?

Contact the businesses you've made reservations and arrangements with, such as hotels, conference organizers, and airlines.

If there are card transactions associated with the trip, complete the Cancellation of Travel form and attach it to the transactions in the Expense Report.

If there were no card transactions associated with the trip, go into the Travel Request and click the "Close/Inactivate Request" button. Complete the Cancellation of Travel form and email it to Travel Services.

Will my airfare be refunded if I purchased it with personal funds?

The university is not allowed to reimburse any travel expenses until after the trip has occurred. Since the travel has been canceled we will not be reimbursing airfare that was purchased with personal funds. However, any credits received from the airline that are used for university business in the future we will reimburse at that point. If the credits are used for personal travel we will not reimburse the airfare.

Credits/Voucher from the airline:

What should we do about airfare purchased on my T-Card or the Department Card?

Each department must develop a standard for maintaining all airfare credits/vouchers to ensure that they are used for university business.

In Concur:

What should we do about conference registration purchased on my T-Card or the Dept Card?

Conference Registration Cancellations:

In Concur:

What should we do about hotel reservations made on my T-Card or the Department Card?

Hotel Reservation Cancellations:

In Concur:

Travel Process Check List

TRAVEL PROCESS CHECK LIST

FAILURE TO OBTAIN APPROVAL FOR ANY OF THESE CIRCUMSTANCES COULD RESULT IN THE TRAVELER BEING RESPONSIBLE FOR ALL TRAVEL EXPENSES. 

BEFORE YOU TRAVEL....

  • The traveler must be approved to travel before any reservations are made.
  • Has the traveler completed the Travel Request in Concur?
  • Is the traveler approved to drive? If not, complete the VSP forms For more information, call 972-2817.
  • To request a rental car, submit the Vehicle Requisition Form. For more information, call 972-3903. 
  • Contact your automobile insurance agent to confirm if “business use” coverage is required if driving your personal vehicle.
  • Is the traveler driving more than 100 miles round trip? If so, complete the Trip Optimizer and attach to the Travel Request.
  • Use the daily meal allowances on the GSA site for your destination to determine per diem.
  • Use Google Maps or the Mileage Log if your destination is not available on the mileage chart. Upload the proof of mileage to the Travel Request.
  • When a Travel Advance is needed, request the Advance when submitting the Travel Request in Concur. The advance request must be submitted to Travel Services TEN days prior to the trip start date.
  • When using a Department Card for hotel reservations, contact the hotel to see if a credit authorization form is needed.

DURING YOUR TRIP....

  • Itemized receipts are required for
    • Student Meals
    • Official Function Meals(generally non-travel)
    • All other travel expenses.(lodging, transportation, registrations, etc.) Failure to do so could result in not being reimbursed the expense or having to pay the department back for a T-Card or Department Card charge.
  • Write meal tip amount on the meal receipt.
  • Obtain “zero balance” hotel bill upon check-out.
  • No expenses for meals or lodging will be allowing within the city or town of the employee's "official station" unless prior approval is given.  The "Official Station" is the geographic location where the employee normally reports for duty

Student Groups

  • All itemized receipts must be obtained for student groups including meal receipts.
  • Students must sign a log if cash is received for meals. The log will serve as a receipt for reimbursement and should be uploaded to the Expense Report.

WHEN YOU RETURN....

  • Submit an Expense Report in Concur.
  • Update the expense information for each transaction.
  • While receipts are no longer required, employees should be aware of the following:

    • Claim only your actual meal expenses, up to the applicable per diem.
    • Do not claim the maximum per diem unless those costs were actually incurred.
    • The final reimbursement amount is at the department’s discretion.
    • While not required, you are encouraged to retain itemized receipts in case they are requested by management or, if traveling on a grant, by the sponsor. 
  • Upload the required receipts/proof of payment, conference schedule, etc. to the Expense Report. Tape small receipts securely to a piece of paper for scanning. Please do not tape over the print or highlight on the receipt.
  • One employee MAY NOT include the expenses of another employee on his/her expense report.
  • Include non-reimbursable expenses on the traveler's Expense Report to see a true picture of the cost of the trip.
  • For international travel, use the currency converter built into Concur.
  • Submit the Expense Report in a timely manner and pay back the Travel Advance within 15 (fifteen) working days upon return.

View the Operating Procedures for more information.

Travel Cards

What is a T-Card?

The State Travel Card, also known as the T-Card, is a credit card that full-time employees use for travel expenses on official business for Arkansas State University. The T-Card program is designed to help better manage official business travel.

What is a Departmental Card?

The State Departmental Card, is a department travel card used for individuals or groups traveling on official business for Arkansas State University. The card is in the name of the department. This card may also be used for guests of the university such as recruits, speakers, or candidates.

Travel Cards Program Guide

How to Obtain a T-Card or Departmental Card.

Transportation

Travel may be achieved by plane, train, bus, taxi, private vehicle/aircraft, rented or state-owned automobile; whichever method serves the requirements of the State most economically and advantageously. Travel Method of Transportation

AIR TRAVEL

  • Reimbursement for out of state travel will be the lesser of coach class airfare or the established rate of private car mileage, based on map mileage

  • Commercial flight tickets shall be by regular coach in the main cabin of the air craft. No up-charges, comfort seating, or early check-ins of any kind are allowed. If additional charges are incurred it will be at the traveler's expense.

  • Airline tickets purchased with less than a 14 day advance shall be explained and approved in writing by the Dean and Vice Chancellor and attached to the Travel Request or Expense Report.
  • Commercial airline reservations are the responsibility of the traveler and should be purchased at least 14 days prior to travel if possible.

  • Departments may pay or reimburse the traveler for the first checked baggage fees only. A written explanation from the traveler with the supervisor's signature must be completed for fees for additional bags claimed. The explanation must be scanned in and attached to the Travel Request or Expense Report

  • Charges for commercial airfare should be billed to the University through a local travel agency or charged to the traveler's T-Card or the Department Card. Always be aware of the airline or booking agencies cancellation procedures and fees.

  • Basic Flight(trip) insurance offered by the airline on round trip commercial airline tickets of $1,000 or more is allowable.  The insurance should cover the cost of the ticket in the event of flight cancellations or delays caused by weather conditions, mid-flight diversions that force arrival at a different airport, or unexpected injury or illness that prohibits travel.

FUEL REIMBURSEMENT

Fuel reimbursements are allowed when renting a vehicle. The itemized receipt is required for reimbursement and/or reconciling T-Card transactions.

Fuel reimbursement is not allowed on personal vehicles, see personal vehicle and mileage.

GROUND TRANSPORTATION AND PARKING

Expenses are allowed for miscellaneous transportation and related expenses such as taxi, bus, airport, limousine or parking expenses. Long-term parking is encouraged.

  • Receipts are required.

  • Tips are not allowed unless required and printed on the receipt.

  • Valet parking is not allowed unless it is the only option available.

PERSONAL VEHICLE AND MILEAGE

Mileage Reimbursement

In order to be reimbursed mileage on your personal vehicle, you must be approved to drive and adhere to the following procedures. 

  • Reimbursement is at a rate not to exceed $.52 per mile based on official map mileage of the shortest, most direct route between points of departure, destination, and return. The State will reimburse for official miles driven only. 

  • Should a traveler elect to use a personal vehicle for travel of 400 or more miles (one way), reimbursement is made at a rate not to exceed $.52 per mile based on official map mileage of the most direct route with the total (including meals and lodging en route) not to exceed the cost of commercial airfare or the cost to rent a vehicle through the University (see Trip Optimizer for comparison).
  • For Expense Report purposes, to determine the most cost effective means for vehicle travel, Trip Optimizer is required only if the round trip exceeds 100 miles. Personal vehicles may be used on any trip that is 100 miles or less round trip without using Trip Optimizer.  

  • Determine allowable mileage or use Google Maps or the Mileage Log if your destination is not available on the mileage chart.

  • In the event two or more authorized persons travel in the same vehicle, only one traveler may claim mileage reimbursement.
  • Upload the proof of mileage or utilize the Mileage Calculator on the Personal Car Mileage Expense Type in Concur.

  • The State assumes no responsibility for any maintenance, insurance, operational costs, accidents, or fines incurred by the operator of the vehicle while on official business for the State.

 

To determine if the traveler is approved to drive contact Sandra Bramblett at extension 2817.

 

Personal Vehicle

Personal Vehicles and Insurance Coverage - Employees should be aware that when using personal vehicles on state business, their personal automobile insurance is the primary coverage. It is the responsibility of the employee to contact their insurance agent to confirm if "business use" coverage is required. In no circumstance does the State of Arkansas insurance contract provide physical damage coverage for personal vehicles.

Accidents and Traffic Violations - Drivers must report ALL accidents and traffic violations, while operating a State vehicle and/or driving on State business in ANY vehicle, immediately to Motor Pool 680-4852. However, the driver must report all accidents in state vehicles immediately to the claims office listed below if Motor Pool is closed.

Bancorp South Insurance Services
Monday through Friday 8:00 am to 4:00 pm Accident and Claims Reporting:
501-664-7705

After hours accident and claims reporting:
501-664-9252

RENTAL CARS

Contact: Misty Adams: 870-972-2729     Fleet Rentals: 870-680-4733

PROCESS

  • A-State employees should use the Enterprise vehicle rental contract when it is more economical.

  • Review the Rental Best Practices document.

  • Review the operating procedure for the Motor Vehicle Safety Program. Complete the Vehicle Safety Forms to become an approved driver, attach a copy of your Driver's License, and hand deliver to Business Services and Risk Management, or share the completed form and a copy of your driver's license thru one drive. Do not send this through campus mail.

  • The VSP forms are part of the hiring packet for full time new hires.

  • Complete the Vehicle Requisition Form and email to rentalcars@astate.edu. Do not send this through campus mail.  This form should be submitted at least 3 days prior to pick up.  Forms received after 3:00pm may not be processed until the following day.

  • The university does not make rental car arrangements for guests of state. Guests of state will be required to make their own rental vehicle arrangements and can be reimbursed for their out of pocket expenses via requisition.

ENTERPRISE RENTAL RATES

Class
Daily
Airport

One-Way Daily

Economy/Compact $40.40 $88.88
Intermediate $40.40 $88.88
Standard $42.42 $88.88
Full-size $44.44 $88.88
Premium $92.92 $92.92
Luxury $95.95 $95.95
Minivan $76.00 $76.00
Compact SUV $49.49 $49.49
Intermediate SUV $55.55 $55.55
Standard SUV $72.46 $72.46
Full-size SUV $95.95 $95.95
Premium SUV $106.95 $106.95
Full size Pickup Truck $126.22 N/A
Standard Hybrid $57.57 N/A
Full Size Hybrid $59.59 N/A
Intermediate Electric $57.57 N/A
Luxury Electric $85.85 N/A
Jeep $76.00 N/A
Crossover $76.00 N/A
Convertible $92.92 N/A
12 Passenger Van 135.85 N/A
15 Passenger Van $155.89 N/A

Mileage Charges: Economy through Intermediate vehicle classes include unlimited free miles per day and per week, and unlimited free miles per month, as applicable.

Taxes: Add 8.5% sales tax and 13.5% vehicle rental tax to rates above for total cost. Trip Optimizer includes taxes automatically.

CLINE TOURS INFO

 

Arkansas State University is pleased to announce a contract with Cline Tours for the University's needs in Motor Coach Transportation Services.

Contact:
Frankie Bearden
1-800-233-5307
www.clinetours.com

VEHICLES USED FOR UNIVERSITY BUSINESS

Accidents and Traffic Violations: Drivers must report all accidents that occur on university business in any vehicle to local law enforcement while still at the scene, and if in a rental to the rental company. As soon as possible accidents and traffic violations must also be reported to your immediate supervisor and to Travel Services at 870-972-3903.

Enterprise - 1-800-307-6666

Personal Auto Insurance: Employees be aware - when using personal vehicles on university business, your personal auto insurance is primary. It is your responsibility to contact your insurance agent to confirm if "business use" coverage is needed. In no circumstance does the university's auto policy provide physical damage coverage for your vehicle.

Lodging

NON-EMPLOYEES/GUESTS

GUESTS OF STATE

  • Volunteer - a non-employee who donates time for activities or services to Arkansas State University receiving no compensation.
  • Official Guest - a person designated by the System or campus chief executive officer or designee as representatives of Arkansas State University for any specific event.
  • Non-Employees - any person not employed by Arkansas State University or the State of Arkansas.
  • Candidates and Recruits - a person brought in for a job interview or recruiting endeavor

A Guest of State may be allowed reimbursement for actual expenses for meals, lodging, transportation and incidental expenses when submitted on a requisition with appropriate backup. Backup should include a written explanation of the activities by the administrative head, or designee of the agency, actual itemized receipts and zero balance hotel bill.

Embassy Suites Hotel Room Procedures

The below procedures are for booking hotel rooms for Guests of State. Booking for meeting space and/or food service should follow current Procurement procedures and be requisitioned from the department's FOAP prior to the date of the event. 

  • Hotel reservations for Guests of State may be booked by the preferred method of a Department Card (not a P-Card) or by requesting a direct billing from Embassy Suites.
  • Embassy Suites offers a special rate for A-State; if booking online go to www.embassysuites.com/ and under 'special rates' enter our code in the 'corporate account' field. Please contact Travel Services for the code. 
  • If a department chooses direct billing, contact the Sales Administrator at 870-619-4482.
  • Embassy Suites will send an invoice to the department responsible for the reservation.
  • Invoices from Embassy Suites will be sent on a monthly basis after the hotel stay.
  • Departments are responsible for entering a 'Payment' requisition to pay the invoice. 

Other Local Hotels

This is a list of other local Jonesboro hotels that may give a A-State or State rate:

  • Baymont - may give a State rate, call and ask before booking online
  • Best Western
  • Candlewood Suites
  • Comfort Inn & Suites
  • Courtyard by Marriott (across from NEA Baptist hospital) - Ask for A-State Business rate
  • Days Inn
  • Fairfield - Ask for A-State rate
  • Hampton Inn
  • Hilton Garden Inn
  • Lexington

Meals

Advances

Only full-time employees may request travel advances  Travelers who fail to follow the requirements listed below may be refused a travel advance for future travel.

Individual Cash Advance Procedures

Travel advances may be obtained for individual travel for full-time employees only. Travelers who fail to follow the requirements below may be refused travel advances for future travel.

 

 

 

 

 

 

Student Group Cash Advance Procedures

Travel advances may be obtained for student groups and team travel by full-time employees only. Travelers who fail to follow the requirements below may be refused travel advances for future travel.

 

 

 

 

 

 

 

International Cash Advance Procedures

Travel advances may be obtained for individual travel outside the Continental United States for full-time employees only. Travelers who fail to follow the requirements below may be refused travel advances for future travel.

 

 

 

 

 

Student Group Travel

SPONSORED STUDENT TRAVEL

STATE REGULATION

In accordance with ACA 19-4-904 (d) state supported institutions of higher education may provide travel expenses for a group or number of students who, when accompanied by those who instruct the students in the fundamentals of a competitive sport and direct team strategy, must travel and be recognized as a cohesive unit representing not only their institution, but exemplifying the State of Arkansas in their behavior, attitudes, interests, presentation and conduct. In these circumstances the payment of group travel expenses, including those of students and employees, may be authorized as follows:

Meals and lodging, transportation, entertainment, within reasonable limits, to ease the pressure on students of their objectives, costs of group activities, including gratuities, laundry, cleaning and favors, and other personal expenses to be paid from auxiliary funds not inconsistent with standards, rules, regulations, or prohibitions established by recognized national or state governing associations pertaining to the respective students and employees and the institutions they are representing.

International Travel

International travel is outside the 50 US states and all US territories. For details, see the International Travel Knowledge Base page.

Miscellaneous Expenses

MISCELLANEOUS EXPENSES ARE ALLOWED FOR THE FOLLOWING:

MISCELLANEOUS EXPENSES THAT APPLY ONLY TO STUDENT GROUP TRAVEL:

 

Receipts are required