Tips and Troubleshooting BROWSER For each browser(s) used, follow the steps below to resolve common issues. It is recommended that the computer be restarted following any changes. SETTING THE BROWSER TO CLEAR CACHE WHEN CLOSING Chrome: Open the Chrome browser. Open the Chrome Toolbar (3 lines to the right of the URL window) and then select  Settings. Select  Show advanced settings.... Click the  Content Settings button  located under the Privacy section. Under the first section labeled Cookies, select  Keep local data only until you quit your browser. Click  Done. Firefox: At the top of the Firefox window, click the Firefox button and then select  Options .  Select the Privacy panel . In the  History  section, set  Firefox will : to  Use custom settings for history . Select the checkbox for  Clear history when Firefox closes . Click the  Settings ...button. The Settings for Clearing History window will open. In the Settings for Clearing History window, click the checkmark box next to  Cache . Click  OK . Internet Explorer: Open the IE browser. Click  Tools > Internet Options > Advanced  tab. Scroll down to the Security section and then check the box:  Empty Temporary Internet Files folder when browser is closed . Click  OK . ALLOWING POP-UPS IN BROWSERS Chrome: To the far right of the address bar click the ellipsis.  At the bottom of the  Settings  page click  Advanced . Under the Privacy and Security section click  Content Settings  >  Pop-ups and redirects. Enable or disable the slider to block or allow all pop-ups. Additionally specific sites can be blocked or allowed. Firefox: To the far right of the address bar click the Open Menu icon.  Click  Options . Click  Privacy and Security  from the menu and under Permissions, either check or uncheck the box labeled "Block pop-up windows." Safari: Click  Safari  on the menu followed by  Preferences . Click the  Security  tab. Either check or uncheck the "Block pop-up windows" field. To allow website exceptions use a supporting browser such as Chrome or Firefox. Alternatively,  Shift  +  Command  +  K . Internet Explorer: To the far right of the address bar click the gear icon.  Click  Internet Options . Select the  Privacy  tab and either check or uncheck the "Turn on Pop-up Blocker" field. Click  Apply . Edge: To the far right of the address bar click the ellipsis.  Click  Settings . Under the Advanced Settings section click the " View Advanced Settings " button. Use the  Block pop-ups  slider to make changes. OPENING A PRIVATE BROWSING WINDOW Chrome: To the far right of the address bar click the ellipsis.  Click  New Incognito Window  ( Ctrl  +  Shift  +  N ). To end private browsing close the open window and click the ellipsis >  New Window  ( Ctrl  +  N ). Firefox: Click the Open Menu icon to the far right of the address bar.  Click  New Private Window  ( Ctrl  +  Shift  +  P ). To end private browsing close the open window and click the Open Menu icon >  New Window  ( Ctrl  +  N ). Safari: Click the  File  Menu, then click  New Private Window  ( Command  +  Shift  +  N ). To end private browsing close the open window and click  File  >  New Window  ( Command  +  N ). Internet Explorer: To the far right of the address bar click the gear icon.  Click  Safety  >  InPrivate Browsing  ( Ctrl  +  Shift  +  P ). To end private browsing simply close the open window ( Ctrl  +  N ). Edge: To the far right of the address bar click the ellipsis.  Click  New InPrivate Window  ( Ctrl  +  Shift  +  P ). To end private browsing close the open window and click the ellipsis >  New Window  ( Ctrl  +  N ). RESETTING BROWSERS In the event that common web browser troubleshooting is not helpful, a browser reset may be required. Please keep in mind that resetting the browser will revert all startup tabs, homepages, content settings, and all other customized preferences back to their installation defaults. It is recommended that the computer be restarted following any changes. Chrome: To the far right of the address bar click the ellipsis.  Click  Settings At the bottom of the  Settings  page click  Advanced . Under the Reset and clean up section click " Restore settings to their original defaults ." Firefox: To the far right of the address bar click the Open Menu icon.  Click  Help  >  Troubleshooting Information . In the top right of the newly opened window click the  Refresh Firefox  button and confirm the reset. Safari: Click  Safari  on the menu followed by  Preferences . Click the  Privacy  tab. Click " Remove All Website Data " and select  Remove Now . Internet Explorer: To the far right of the address bar click the gear icon.  Click  Internet Options . Select the Advanced tab and click  Reset  under Reset Internet Explorer settings. Ensure that the  Delete personal settings  box is checked and click  Reset . Edge: To the far right of the address bar click the ellipsis.  Click  Settings . Under the Clear browsing data section click the " Choose what to clear " button. Ensure that all boxes are checked and click  Clear . Chrome: To the far right of the address bar click the ellipsis.  Click  Settings. At the bottom of the  Settings  page click  Advanced. Under the Privacy and Security section click  Clear browsing data. Ensure that all desired check boxes are marked for deletion and click  Clear data. Alternatively,  Shift  +  Ctrl  +  Delete  >  Clear data. Firefox: To the far right of the address bar click the Open Menu icon.  Click  Options. Click  Privacy & Security  from the menu and click  Clear data  and  Clear history  under their respective sections. Ensure that desired boxes are checked before clearing. Safari: Click  Safari  on the menu followed by  Preferences. Click the  Privacy  tab. Click  Manage Website Data  >  Remove all. Alternatively,  Command  +  Option  +  E. Internet Explorer: To the far right of the address bar click the gear icon.  Click  Internet Options . Select the  General  tab and click  Delete  under Browsing History. Ensure that the desired boxes are checked before deleting. Click  Apply . Alternatively,  Ctrl  +  Shift  +  Delete. Edge: To the far right of the address bar click the ellipsis.  Click  Settings . Click the  Choose What to Clear  button under Clear Browsing Data. Ensure that the desired boxes are checked before clearing. Alternatively,  Ctrl  +  Shift  +  Delete.