# Lumen Customer Support Resources

Lumen provides you with training to get started and guidance to help you reap the benefits of evidence-based courseware and teaching practices.

## Support Guides

### Faculty Training Materials

These **[Faculty Training Materials ](http://www.lumenlearning.com/training-materials/)**for Lumen courseware will orient you about how their courses work, how to customize them, and get started teaching.

### Resources: Teaching with Lumen Courseware

Looking for tips on teaching effectively with Lumen courseware? **[This is the place!](https://lumenlearning.com/teachingwithlumen/)**

### Training/Onboarding Resources:

#### Waymaker:

- [Waymaker Training Resources](https://lumenlearning.zendesk.com/hc/en-us/categories/202695518-Using-Waymaker)
- [Instructor Checklist](https://lumenlearning.zendesk.com/hc/en-us/articles/360048689934-Waymaker-Faculty-Quickstart-Checklist)
- [Student Experience Resources](https://lumenlearning.zendesk.com/hc/en-us/sections/115003089907-The-Student-Experience)

#### OHM

- [OHM Training Resources](https://lumenlearning.zendesk.com/hc/en-us/categories/115000706447-Using-OHM)
- [OHM Tutorial Videos](https://www.youtube.com/playlist?list=PL7Xv4ZtgRLGRFw9yP-YPJaFjUCG43jT2i)

## Support Forums

### Faculty Support Knowledge Base

When you have a question, we suggest trying the searchable **[Faculty User Guides](https://lumenlearning.zendesk.com/hc/en-us)** to see if it's already answered somewhere before submitting a customer support request.

### Lumen Circles

**[Join with peers in virtual peer communities](https://lumenlearning.com/what/circles/)** to explore evidence-based teaching practices, apply them in your teaching, and see the impact on student learning.

### Technical Support

For all support needs of active customers, **[use this form to request resources](https://lumenlearning.zendesk.com/hc/en-us/requests/new)**: OER course requests, tech support, LTI, etc. This will provide the information they need to address your request more quickly.

### Lumen Office Hours

Want to talk to a human? **[Make an appointment](https://calendly.com/lumenlearning/)** for **[Lumen Office Hours](https://lumenlearning.com/office-hours)** to connect virtually with a live Lumen expert about any questions you may have.

## Any Other Questions

Please fill out the **[Contact Us](https://info.lumenlearning.com/contact)** form on **[their website](https://lumenlearning.com/)**.