Respondus FAQ

• If a Canvas test taken in Respondus Lockdown Browser gets locked and the student cannot finish the test, the student should reboot the machine to regain control of their computer. However, this method may or may not allow students to regain control of their computer.
• If rebooting does not work, the student can click the globe icon, click on Proctor exit, and type the password escape. This will completely shut down Respondus Lockdown Browser. The Canvas test, however, will still be locked and the instructor will need to be contacted by the student.
  

  The ITS Helpdesk or After Hours staff cannot contact professors on a student's behalf and cannot reset exams. 
  

• Respondus LockDown Browser requires Windows 10/11, Chrome OS (Browser extension only), and Mac OS 12 or above. Anything older than these stated operating systems might not be supported by Respondus. 
• Open a Ticket with Respondus
• Knowledge Base
• Respondus eSupport

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.