# How to Request International VPN Access --- 1\. Go to [pack.astate.edu](https://pack.astate.edu/public/dashboard) [![image-1747342112556.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747342112556.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747342112556.png) 2\. Click **Login** and then enter your full A-State email address and password. [![image-1747341283228.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341283228.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747341283228.png) 3\. Authenticate using **Microsoft Authenticator**. ![MS-Signin_AU.png](https://kb.astate.edu/uploads/images/gallery/2026-07/scaled-1680-/ms-signin-au.png) 4\. Select the Tool option for **IT Services** and then **ITS Helpdesk**. This will bring you to the [client portal](https://services.asusystem.edu/TDClient/35/astate/Home/) where you can submit tickets. If you are not automatically signed in, please select sign in at the top right corner of the page. [![NEW ITS.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/new-its.png)](https://kb.astate.edu/uploads/images/gallery/2026-08/new-its.png) 5\. Select **Get Started** [![Clientportal.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/clientportal.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/clientportal.png) 9\. Click on **Accounts & Access**. [![image-1701789799795.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701789799795.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701789799795.png) 10\. Click **International VPN Access Request**. [![image-1701789879969.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701789879969.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701789879969.png) 11\. Click **Request Access**. [![image-1701789945762.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701789945762.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701789945762.png) 12\. Fill out the form with the requested information and click **Submit.** [![image-1701790031583.png](https://kb.astate.edu/uploads/images/gallery/2023-12/scaled-1680-/image-1701790031583.png)](https://kb.astate.edu/uploads/images/gallery/2023-12/image-1701790031583.png)

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.