# How to Request VPN Access --- 1\. Go to [pack.astate.edu](https://pack.astate.edu/public/dashboard) [![image-1747342112556.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747342112556.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747342112556.png) 2\. Click **Login** and then enter your full A-State email address and password. [![image-1747341283228.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/image-1747341283228.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/image-1747341283228.png) 3\. Authenticate using **Microsoft Authenticator**. ![MS-Auth_Phone9.jpeg](https://kb.astate.edu/uploads/images/gallery/2026-06/scaled-1680-/JX5ms-auth-phone9.jpeg) 4\. Select the Tool option for **IT Services** and then **ITS Helpdesk**. This will bring you to the [client portal](https://services.asusystem.edu/TDClient/35/astate/Home/) where you can submit tickets. If you are not automatically signed in, please select sign in at the top right corner of the page. [![NEW ITS.png](https://kb.astate.edu/uploads/images/gallery/2026-08/scaled-1680-/new-its.png)](https://kb.astate.edu/uploads/images/gallery/2026-08/new-its.png) 5\. Select **Get Started** and then navigate to the **Information Technology Services** section. This is where you can locate the [A-State VPN Access Request](https://services.asusystem.edu/TDClient/35/astate/Requests/ServiceDet?ID=320) and start filling out the form. [![Clientportal.png](https://kb.astate.edu/uploads/images/gallery/2025-05/scaled-1680-/clientportal.png)](https://kb.astate.edu/uploads/images/gallery/2025-05/clientportal.png) 6\. Once the form is submitted, this will go to the employee's supervisor for approval/denial. If the suervisor does not approve within 24-48 hours, a notification will be sent to the security team to make an executive review and then approve/deny. If you have been approved, you will be emailed a link within 24-48 hours of approval that should provide you with instructions for how to download and use Global Protect.

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.