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1098-T FAQ's

Arkansas State University does not provide income tax advice.

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❓ Question 1:  What is the purpose of the 1098T Form?
**Answer:** The 1098T form is used by eligible educational institutions to report information about their students to the Internal Revenue Service (IRS) as required by the Taxpayer Relief Act of 1997.  This form is intended to assist students in the preparation of federal income tax returns.  An accountant, tax preparer, or the Internal Revenue Service can best advise students in the utilization of this form when preparing tax documents. 

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❓ Question 2:  When will my 1098T be available?
**Answer:**  The 1098T forms will be postmarked and uploaded by January 31st.

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❓ Question 3:  To what address will my 1098T be mailed?
**Answer:**  The 1098T pulls addresses based on the hierarchy below. If you do not have an active address entered for the first address type, it will move to the next and so on. If you do not have any of the address types below, it will not issue a form.

Address Type Hierarchy

  1. Billing
  2. Mailing
  3. Financial Aid 1
  4. Financial Aid 2
  5. Permanent
  6. W2
  7. International Local
  8. Alumni Home

If your 1098T has already been mailed to the wrong address, you will need to print your 1098T via myBill or Banner Self Service. The Treasurer's Office cannot reprint forms. Please update your Billing address, even if your 1098T has already been mailed, so that you will receive important information and future tax documents from the University.

If you consented to get your 1098T online you will not receive a paper copy and have 24/7 access to your form the second they are uploaded! You can print as many as you want!

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❓ Question 4:  I graduated, how do I access my 1098T form?
**Answer:** 

  • Students that have graduated can access online in their myBill account if they remember their Pack Portal login information. 
  • If you are having trouble logging in to Pack Portal, please contact the ITS Helpdesk, itshelpdesk@astate.edu or 870-972-3933, for assistance.
  • Please note, if it has been more than a year since you were an active student, then you may not have access to Pack Portal and will need to contact the Treasurer's Office, 870-972-2285, to be setup as an authorized user on your myBill account.
  • If you have set yourself up as an authorized user on your own myBill account, then you can login as an Authorized User.

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 ❓ Question 5:  WhatWhy ifdid noI paymentnot isreceive required?a 1098T?
**Answer:**  OurStudents systemwill hasnot receive or be able to view a 1098T for any of the abilityfollowing reasons:

  • There were no payments of qualified tuition and related expenses to process $0 payments.  This occurs when there is no feereport for anthe eventyear.
    • registration
  • The student did not have a social security number entered in our system.
  • The student did not have a valid address entered before the forms were processed.

Students can update their address or whensocial security number by March 10, 2025 and receive a promotionaltax code brings the total amount to $0.form.  We only accept written requests by email at 1098T@AState.edu.  No billing informationupdates will be collectedmade foron aor $0after purchase.March 10, 2025.

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 ❓ Question 6:  CanDo Iinternational student receive an1098T email every time an order is placed?forms?
**Answer:**  International Yes.Students who have a Social Security Number listed in our system will receive a 1098T. The form will be mailed to your BILLING address. Please contact 1098T@astate.edu if Marketplaceyou offershave any questions. For other questions on this optiontax uponcredit, completionplease ofrefer storeto IRS setup.publication 970.  

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❓ Question 7:  AreWhat cashis andBox personal1 checkson acceptedthe as payment methods?1098T?
**Answer:**  MarketplaceThe istotal anamount onlineof systempayments made towards qualified tuition and thereforerelated cannotexpenses acceptless cashany asrefunds aor paymentreimbursements method.  However, we gladly accept payment through personal electronic checks.  These requirefor the customer'scalendar routingyear 2024. Payments from all sources are included except those that are restricted to non-qualified tuition and accountrelated number.expenses (housing, meals, travel, etc.). The payments in Box 1 are calculated up to the total amounts billed for qualified tuition and related expenses.

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 ❓ Question 8:  WhatWas typemy offinancial creditinformation cardsreported doesto Marketplacethe accept?IRS?
**Answer:**  Marketplace accepts all major credit cards.Yes.  TheseSection include:

  • Visa
  • MaserCard
  • Discover
  • American Express
  • All6050S of theirthe subsidiaries
    • Internal
Revenue

MarketplaceCode, alsoas acceptsenacted debitby cardsthe withTaxpayer aRelief MasterCardAct orof Visa1997, logo.requires institutions to file information.

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❓ Question 9:  IsCan thereI aget creditanother cardcopy processingof fee?my 1098T?
**Answer:**  No,Yes, if you consented to the customeronline willform onlythen beyou chargedcan foraccess theyour costforms ofin theyour product.myBill account.

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 ❓ Question 10:  CanWho do I collectcontact additionalwith customermy personal information?
**Answer:**  Name, Yes. social Thesecurity departmentnumber, hasetc.

  1. Go to the abilityOffice of the Registrar
  2. Click on Student Information
  3. Click on Student Forms
  4. Click on Name/ID Change
  5. Complete this form and return to gatherthe asOffice much information fromof the customerRegistrar
    6. as they would like.  Information requested can be required or optional.  Our information gathering methods include textbox entries, drop-down selections, and multiple selected check boxes.  Price increases or decreases can be configured based on the options selected.

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❓ Question 11:  CanWhy additionalis itemsthe beamount offeredin atBox checkout?1 less than the actual amount I paid throughout the year?
**Answer:**  Yes. Only Thepayments departmentfor hasqualified tuition and fees are reported on the ability to offer additional items at checkout.1098T.  ForParking example,fees aand departmentfines, cantravel offerexpenses, ainsurance, customerhousing theand abilitymeal toplans, purchasebooks aand T-shirtequipment, fortuition ainstallment conferenceplan afterfees, registration.late fees, and application fees are not considered qualified tuition and related expenses. Any payments made towards these charges will not be reported in Box 1.

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 ❓ Question 12:  CanWhy aare customermy printscholarships/grants outmore athan receipt?my payments?
**Answer:**  Yes.Only payments for qualified tuition and fees are reported on the 1098T.  TheParking customerfees and fines, travel expenses, insurance, housing and meal plans, books and equipment, tuition installment plan fees, late fees, and application fees are not considered qualified tuition and related expenses. Any payments made towards these charges will havenot be reported in Box 1.

All scholarships and grants received from January 1st to December 31st, including those for non-qualified tuition and related expenses, are reported in Box 5

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❓ Question 13:  I didn't receive my 1098T form, what do I do?
**Answer:**  First, follow the abilitysteps to printfind/access your 1098T online.  If you do not see a receiptform, afterplease checkoutcontact isthe complete.Treasurer's Office at 1098T@AState.edu and we will check to see why you did not receive a form.

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 ❓ Question 14:  I need additional assistance, who may I contact?
**Answer:**  You are urged to contact a tax professional, such as a licensed income tax preparer or Certified Public Accountant to assist you with determining whether you are eligible to claim Education Tax Credits, and to determine the amount of credit for which you may be eligible.  Alternatively, you may contact the Internal Revenue Service or by phone at 1-800-829-1040. 

If you have questions regarding your 1098T tax form please contact the Treasurer's Office at 870-972-2285 or email 1098T@AState.edu. 

 

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