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IT Help Desk
This section allows you to hopefully find everything you need on Information Technology to better...
Import Archived Mail from a PST File
You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...
Instructions
Download Respondus Lockdown Browser from the AState website Open Respondus Lockdown Browser in...
Instructions
Go to my.astate.edu Click on "Reset Password/First Time Users" Click "I Accept" and then clic...
Adding an eMail Account or Shared Mailbox to Outlook
Outlook Desktop (2016/2019) on Windows Open Outlook. Select File from the top menu bar. Pres...
Clear the Auto-Complete Cache
Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...
Show From/Bcc Fields
Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...
Add/Remove From Address
Add new From Address Open a new email message. Select the From button and then click Ot...
Force Download new copy of the Global Address List (GAL)
Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...
Import/Export Outlook Rules
Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...
Instructions
Installing Global Protect to Mac 1. Go to globalprotect.astate.edu 2. Sign in and approve Duo...
How to mitigate some common issues causing slowness in the Outlook client
What is Microsoft 365 for business?
With Microsoft 365 for business, connect employees to the people, information, and content t...
Upload and save files and folders to OneDrive
Use OneDrive in your browser Sign in to office.com, then select the app launcher > O...
Create and send email in Outlook
Create and send email Choose New Email to start a new message. Enter a name or ...
Manage your calendar and contacts in Outlook
Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...
Manage files and folders in OneDrive
Select what to do with a file In OneDrive, right click the file. Select a command. ...
Collaborate in OneDrive
Default Settings File and folder links The default type of link that is selected when sha...
Work on the go with OneDrive
Share a file from your mobile device Open the OneDrive app on your mobile device. ...
iPhone or iPad
Open Settings Navigate to Mail or Password and Accounts Click "Add Account" Choose "Google" ...
Adobe Creative Cloud
IT Store
If you are needing information about your computer or you are experiencing an issue you may conta...
Xerox Support
Xerox Help Desk: 855-406-5188
Registrar's Office
Treasurer's Office
Duo Mobile
Duo is the two-factor authentication method that A-State uses to keep your account secure. It is ...
VPN
VPN is used to connect to the AState network when you are not physically on campus. VPN is only a...
Student Email Setup - Mobile
Your AState email can be added to your phone to make it easier to check. Choose your device below.
Campus Wireless
AState Secure is the preferred network to connect to on campus. You can log in with your AState c...
Respondus Lockdown Browser
Respondus is a browser used to prevent cheating on quizzes or exams.
First Time Users
Once you are completely admitted, you will be given an AState email address. The instructions to ...
Microsoft 365 Training
Get up and running quickly with the basic info you need to be productive right away.
Microsoft 365
Microsoft 365 (formerly Office 365 or O365) support articles
FAQ
Frequently Asked Questions
IT Security
Applications/Software
AState Student Apps
Account
Outlook
OneDrive
Wondering how to use OneDrive? Checkout this chapter for an overview.
Faculty/Staff Account
Requesting an Account Go to this link: https://astate.easyvista.com/ Log in with your A-Sta...