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IT Help Desk
This section allows you to hopefully find everything you need on Information Technology to better...
Add/Remove From Address
Add new From Address Open a new email message. Select the From button and then click Ot...
Base Navigation for Students
Microsoft 365 Groups
Microsoft 365 Groups is a service that works with the Microsoft 365 tools you use already so you ...
Download and How to Use Instructions
Installing Global Protect on Mac 1. Go to globalprotect.astate.edu 2. Sign in with your A-State...
iOS Devices (iPhones and iPads)
For iOS Devices such as iPhones or iPads, you have 2 options for using your A-State email. You ca...
Download and How to Use Instructions
How to Download Respondus Lockdown Browser: 1. Go to the A-State Software Downloads page: https:...
Getting Your A-State Account Set Up
1. Go to my.astate.edu 2. Once you reach the login page, you will need to click Reset Password /...
Adding an eMail Account or Shared Mailbox to Outlook
Outlook Desktop (2016/2019) on Windows Open Outlook. Select File from the top menu bar. Pres...
Clear the Auto-Complete Cache
Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...
Show From/Bcc Fields
Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...
Force Download new copy of the Global Address List (GAL)
Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...
VoiceThread
Import Archived Mail from a PST File
You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...
Import/Export Outlook Rules
Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...
How to mitigate some common issues causing slowness in the Outlook client
What is Microsoft 365 for business?
With Microsoft 365 for business, connect employees to the people, information, and content t...
Upload and save files and folders to OneDrive
Use OneDrive in your browser Sign in to office.com, then select the app launcher > O...
Create and send email in Outlook
Create and send email Choose New Email to start a new message. Enter a name or ...
Manage your calendar and contacts in Outlook
Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...
Manage files and folders in OneDrive
Select what to do with a file In OneDrive, right click the file. Select a command. ...
Collaborate in OneDrive
Default Settings File and folder links The default type of link that is selected when sha...
Work on the go with OneDrive
Share a file from your mobile device Open the OneDrive app on your mobile device. ...
Zoom
Blackboard Collaborate
Duo Mobile
Duo is a Multi-Factor Authentication method that A-State uses to keep your account secure! It is ...
Applications/Software
This includes information about other applications and software that A-State uses in various diff...
VPN
VPN is used to connect to the AState network when you are not physically on campus. VPN is only a...
Student Email Setup
Adding your A-State email to your smartphone so you have easier access is a quick and hassle free...
Campus Wireless
AState Secure is the Wi-Fi network you will need to use while on campus. You can log in with your...
Respondus Lockdown Browser
Respondus Lockdown Browser is a software professors use on A-State's campus to prevent cheating o...
Xerox Support
The Xerox Help Desk number is 855-406-5188. If you are experiencing issues with a Xerox printer, ...
New Student Account Setup
Once you have been admitted to A-State and you receive an email with your Student ID and PIN numb...
Microsoft 365
Microsoft 365 (formerly Office 365 or O365) support articles
FAQ
Frequently Asked Questions
IT Security
This includes useful information that everyone should know and utilize to keep your information s...
AState Student Apps
Blackboard's Ultra Course View
Blackboard
This includes information about Blackboard and other applications that are available and used wit...
Outlook
OneDrive
Wondering how to use OneDrive? Checkout this chapter for an overview.
Microsoft 365 Training
Get up and running quickly with the basic info you need to be productive right away.
Adobe Creative Cloud
Proofpoint Spam Management
These FAQs explain our Proofpoint spam filtering system, and how we process emails that originate...
Blackboard's Original Course View
Secure Exam Tools
Authentication Tools
Kaltura
Faculty/Staff Account
Requesting an Account In order to request access to Adobe Creative Cloud, you will need to creat...