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IT Help Desk

This section allows you to hopefully find everything you need on Information Technology to better...

Instructions for Updating

Security Questions/Secondary Email

If you need to change your security questions or your secondary email, you will sign in to my.ast...

Respondus Lockdown Browser

Respondus is a browser used to prevent cheating on quizzes or exams.

Xerox Support

Craig Bice Email: Craig.bice@xerox.com Phone: 870-882-1638

Faculty180 Support

Tiffany Keb Email: tkeb@astate.edu

Security Questions/Secondary Email

Security questions and secondary emails are used to obtain authorization codes. You will need an ...

This is a Page.

Resetting your Password

Here, we can type lots of text, insert images, and make links.

Links to videos for Microsoft Office Help

Microsoft Office

Videos for Microsoft Office 

Instructions

VPN

If you do not have VPN access, you will need to request it by signing in to my.astate.edu and c...

Connecting Device to AState Secure

AState Secure is the preferred network to connect to on campus. You can log in with your AState c...

Instructions

ID/PIN Retrieval

ID/PIN Retrieval Tool Enter only numbers that apply to you. Your birthday has to be in mmddyy ...

iPhone or iPad

Student Email Setup

Open Settings Navigate to Mail or Password and Accounts Click "Add Account" Choose "Google" ...

Instructions

Tax Forms

Current Students, Faculty, & Staff: Sign in to my.astate.edu Click on "Self Service Banner" ...

Instructions

ShareSpace

Upload your file, then tell your party the Download Ticket code and point them to https://webapps...

Instructions

Respondus Lockdown Browser

Download Respondus Lockdown Browser from the AState website Open Respondus Lockdown Browser in...

Instructions

Transcript

You can access your unofficial transcript or request a copy of your official transcript by going ...

ShareSpace

Sometimes it's not possible to send attachments through email. ShareSpace offers a temporary onli...

Tax Forms

Tax forms are located in Self Service Banner. Students with questions regarding the document, you...

IT Store

If you are needing information about your computer or you are experiencing an issue you may conta...

Chromebooks

Chromebooks run off of their own operating system and are unable to download programs (i.e. Offic...

Registrar's Office

Treasurer's Office

Resetting your Password

Every 90 days your password will expire and you will need to reset it. If you go to my.astate.edu...

Microsoft Office

A-State offers Office 365 to all active students, faculty, and staff for FREE! Check out the link...

Phishing Attempts

Just like anywhere, A-State students, faculty, and staff receive occasional phishing emails from ...

Duo Mobile

Duo is the two-factor authentication method that A-State uses to keep your account secure. It is ...

Mobile Credential

We highly recommend that you download the Transact eAccounts app as it allows you to access gates...

Register for Classes

Students can register for courses inside the ASU portal, my.astate. Students will need to click o...

A to Z Index

The A-State website has a lot of helpful information and an easy way to navigate through is under...

Security Questions/Secondary Email

It is really important to remember your security questions! These questions will be asked to veri...

VPN

THINGS YOU NEED VPN FOR INCLUDE... Banner 9 Admin pages Fileshare Remote Desktop THINGS YOU...

ID/PIN Retrieval

Your ID and PIN numbers will be used to reset your AState password and sign in to Self Service Ba...

Student Email Setup

Your AState email can be added to your phone to make it easier to check. Choose your device below.

Application Extender Document Manager

If you are having a problem or need help with Application Extender Document Manager please contac...

Instructions

First Time Users

Go to my.astate.edu Click on "Reset Password/First Time Users" Click "I Accept" and then clic...