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IT Help Desk

This section allows you to hopefully find everything you need on Information Technology to better...

Force Download a New Copy of the Global Address List (GAL)

Microsoft 365 Outlook

Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...

Third Party Tools

Canvas

Global Protect Download and Installation Instructions

VPN

Installing Global Protect on Mac 1. Go to https://globalprotect.astate.edu 2. Enter your A-...

iOS Devices

Student Email Setup

For iOS devices, such as iPhones or iPads, you have two options for using your A-State student ...

Download and How to Use Instructions

Respondus Lockdown Browser

How to Download Respondus Lockdown Browser 1. Go to the A-State Software Downloads page: htt...

Getting Your A-State Account Set Up

New Student Account Setup

1. Go to my.astate.edu 2. Click Reset Password / First Time Users.  3. Select I Accept and cl...

Adding an Email Account or Shared Mailbox to Outlook

Microsoft 365 Outlook

Outlook Desktop (2016+) on Windows Open Outlook. Select File from the top menu bar. Press th...

Clear the Auto-Complete Cache

Microsoft 365 Outlook

Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...

Show From/Bcc Fields

Microsoft 365 Outlook

Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...

Add/Remove From Address

Microsoft 365 Outlook

Add new From Address Open a new email message. Select the From button and then click Ot...

Import Archived Mail from a PST File

Microsoft 365 Outlook

You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...

Authentication Tools

Canvas

Import/Export Outlook Rules

Microsoft 365 Outlook

Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...

What is Microsoft 365 for business?

Microsoft 365 Microsoft 365 Training

  With Microsoft 365 for business, connect employees to the people, information, and content t...

Upload and Save Files and Folders to OneDrive

Microsoft 365 OneDrive

Use OneDrive in your browser Sign in to office.com, then select the app launcher     > O...

Create and Send Email in Outlook

Microsoft 365 Outlook

Create and send email Choose New Email to start a new message. Enter a name or ...

Manage Your Calendar and Contacts in Outlook

Microsoft 365 Outlook

Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...

Manage Files and Folders in OneDrive

Microsoft 365 OneDrive

Select what to do with a file In OneDrive, right click the file. Select a command. ...

Collaborate in OneDrive

Microsoft 365 OneDrive

Default Settings File and folder links The default type of link that is selected when sha...

Work on the Go with OneDrive

Microsoft 365 OneDrive

Share a file from your mobile device Open the OneDrive app on your mobile device. ...

Faculty/Staff Account

Applications/Software Adobe Creative Cloud

In order to request access to Adobe Creative Cloud, you will need to create a Helpdesk Ticket s...

Secure Exam Tools

Canvas

How to Navigate Canvas

Canvas

Campus Card Center

IT Security

This section includes useful information that everyone should know and utilize to keep your infor...

Duo Mobile

Duo is a multi-factor authentication method that A-State uses to keep your account secure. It is ...

VPN

A VPN (virtual private network) is used to connect to the A-State network when you are not physic...

Student Email Setup

You have several options for accessing your A-State student email. You can use mail apps on your ...

Campus Wireless

AstateSecure is the Wi-Fi network you will use while on campus. You can log in with your A-State ...

Respondus Lockdown Browser

Respondus Lockdown Browser is a software application professors use on A-State's campus to enforc...

Printer Support

The Konica Minolta Help Desk number is 800-456-5664. Your printer ID number is located on the fro...

New Student Account Setup

Once you have been admitted to A-State and you receive an email with your Student ID, you can beg...

Microsoft 365

Microsoft 365 (formerly Office 365 or O365) support articles

FAQ

Frequently Asked Questions

Applications/Software

This includes information about other applications and software that A-State uses in various diff...

Microsoft 365 Groups

Microsoft 365

Microsoft 365 Groups is a service that works with the Microsoft 365 tools you use already so you ...

AState Student Apps

Canvas

This section includes information about Canvas and other applications that are available and used...

eAccounts

Banner FAQ

Outlook

Microsoft 365

OneDrive

Microsoft 365

Wondering how to use OneDrive? Checkout this chapter for an overview.

Microsoft 365 Training

Microsoft 365

Get up and running quickly with the basic info you need to be productive right away.

Adobe Creative Cloud

Applications/Software

Proofpoint Spam Management

Applications/Software

These FAQs explain our Proofpoint spam filtering system and how we process emails that originate ...

Student Account

Applications/Software Adobe Creative Cloud

Students should have access to the Creative Cloud products when working in classrooms and compute...