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IT Help Desk
This section allows you to hopefully find everything you need on Information Technology to better...
Add/Remove From Address
Add new From Address Open a new email message. Select the From button and then click Ot...
Authentication Tools
Secure Exam Tools
Third Party Tools
Purchasing Authority
Purchasing Authority All purchases, rentals, leases, lease/purchases, and contract services for ...
Global Protect Download and Installation Instructions
Installing Global Protect on Mac 1. Go to https://globalprotect.astate.edu 2. Enter your A-...
Download and How to Use Instructions
How to Download Respondus Lockdown Browser 1. Go to the A-State Software Downloads page: htt...
Getting Your A-State Account Set Up
1. Go to my.AState.edu 2. Click Reset Password / First Time Users. 3. Select I Accept and cl...
Adding an Email Account or Shared Mailbox to Outlook
Outlook Desktop (2016+) on Windows Open Outlook. Select File from the top menu bar. Press th...
Clear the Auto-Complete Cache
Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...
Show From/Bcc Fields
Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...
Force Download a New Copy of the Global Address List (GAL)
Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...
Microsoft 365 Groups
Microsoft 365 Groups is a service that works with the Microsoft 365 tools you use already so you ...
Import Archived Mail from a PST File
You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...
Import/Export Outlook Rules
Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...
What is Microsoft 365 for business?
With Microsoft 365 for business, connect employees to the people, information, and content t...
Upload and Save Files and Folders to OneDrive
Use OneDrive in your browser Sign in to office.com, then select the app launcher > O...
Create and Send Email in Outlook
Create and send email Choose New Email to start a new message. Enter a name or ...
Manage Your Calendar and Contacts in Outlook
Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...
Manage Files and Folders in OneDrive
Select what to do with a file In OneDrive, right click the file. Select a command. ...
Collaborate in OneDrive
Default Settings File and folder links The default type of link that is selected when sha...
Work on the Go with OneDrive
Share a file from your mobile device Open the OneDrive app on your mobile device. ...
Faculty/Staff Account
In order to request access to Adobe Creative Cloud, you will need to create a Helpdesk Ticket s...
Student Account
Students should have access to the Creative Cloud products when working in classrooms and compute...
How to Navigate Canvas
Proofpoint Spam Management
These FAQs explain our Proofpoint spam filtering system and how we process emails that originate ...
Campus Card Center
Applications/Software
This includes information about other applications and software that A-State uses in various diff...
Duo Mobile
Duo is a multi-factor authentication method that A-State uses to keep your account secure. It is ...
VPN
A VPN (virtual private network) is used to connect to the A-State network when you are not physic...
Student Email Setup
You have several options for accessing your A-State student email. You can use mail apps on your ...
Campus Wireless
AstateSecure is the Wi-Fi network you will use while on campus. You can log in with your A-State ...
Respondus Lockdown Browser
Respondus Lockdown Browser is a software application professors use on A-State's campus to enforc...
Printer Support
The Konica Minolta Help Desk number is 800-456-5664. Your printer ID number is located on the fro...
New Student Account Setup
Once you have been admitted to A-State and you receive an email with your Student ID, you can beg...
Microsoft 365
Microsoft 365 (formerly Office 365 or O365) support articles
FAQ
Frequently Asked Questions
IT Security
This section includes useful information that everyone should know and utilize to keep your infor...
AState Student Apps
Adobe Creative Cloud
Canvas
This section includes information about Canvas and other applications that are available and used...
eAccounts
Banner FAQ
Banner Self Service General
Banner Self Service Student
Banner Self Service Faculty
Procurement Information
Procurement Information
P-Cards
WHAT IS A P-CARD? The State Procurement Card, or the P-Card, is a credit card each department us...
Outlook
OneDrive
Wondering how to use OneDrive? Checkout this chapter for an overview.
Microsoft 365 Training
Get up and running quickly with the basic info you need to be productive right away.
Microsoft 365 Resources
Microsoft 365 provides a suite of cloud-based applications that complements educational and busin...