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IT Help Desk

This section allows you to hopefully find everything you need on Information Technology to better...

Add/Remove From Address

Microsoft 365 for Faculty/Staff Outlook

Add new From Address Open a new email message. Select the From button and then click Ot...

Zoom

Blackboard

Base Navigation for Students

Blackboard

Download and How to Use Instructions

VPN

Installing Global Protect on Mac 1. Go to globalprotect.astate.edu 2. Sign in with your A-State...

iOS Devices (iPhones and iPads)

Student Email Setup

For iOS Devices such as iPhones or iPads, you have 2 options for using your A-State email. You ca...

Download and How to Use Instructions

Respondus Lockdown Browser

How to Download Respondus Lockdown Browser: 1. Go to the A-State Software Downloads page: https:...

Getting Your A-State Account Set Up

New Student Account Setup

1. Go to my.astate.edu 2. Once you reach the login page, you will need to click Reset Password /...

Adding an eMail Account or Shared Mailbox to Outlook

Microsoft 365 for Faculty/Staff Outlook

Outlook Desktop (2016/2019) on Windows Open Outlook. Select File from the top menu bar. Pres...

Clear the Auto-Complete Cache

Microsoft 365 for Faculty/Staff Outlook

Clear Individual entries from the Auto-Complete Cache Open a new email message. Type the firs...

Show From/Bcc Fields

Microsoft 365 for Faculty/Staff Outlook

Open a new email message. Select Options, then select From or Bcc in the Show Fields group. ...

Force Download new copy of the Global Address List (GAL)

Microsoft 365 for Faculty/Staff Outlook

Open Outlook. Select Send / Receive from the top menu bar. Select Send/Receive Group. Unchec...

Blackboard Collaborate

Blackboard

Import Archived Mail from a PST File

Microsoft 365 for Faculty/Staff Outlook

You can only import archived mail from the Outlook desktop client. You cannot import for Outlook ...

Import/Export Outlook Rules

Microsoft 365 for Faculty/Staff Outlook

Open Outlook. On the Home tab, Select Rules then Manage Rules * Alerts. Select Options on th...

How to mitigate some common issues causing slowness in the Outlook client

Microsoft 365 for Faculty/Staff Outlook

What is Microsoft 365 for business?

Microsoft 365 for Faculty/Staff Microsoft 365 Training

  With Microsoft 365 for business, connect employees to the people, information, and content t...

Upload and save files and folders to OneDrive

Microsoft 365 for Faculty/Staff OneDrive

Use OneDrive in your browser Sign in to office.com, then select the app launcher     > O...

Create and send email in Outlook

Microsoft 365 for Faculty/Staff Outlook

Create and send email Choose New Email to start a new message. Enter a name or ...

Manage your calendar and contacts in Outlook

Microsoft 365 for Faculty/Staff Outlook

Schedule an appointment In Calendar, select New Appointment. Add a Subject, Loc...

Manage files and folders in OneDrive

Microsoft 365 for Faculty/Staff OneDrive

Select what to do with a file In OneDrive, right click the file. Select a command. ...

Collaborate in OneDrive

Microsoft 365 for Faculty/Staff OneDrive

Default Settings File and folder links The default type of link that is selected when sha...

Work on the go with OneDrive

Microsoft 365 for Faculty/Staff OneDrive

Share a file from your mobile device Open the OneDrive app on your mobile device. ...

VoiceThread

Blackboard

Blackboard's Ultra Course View

Blackboard

Duo Mobile

Duo is a Multi-Factor Authentication method that A-State uses to keep your account secure! It is ...

Applications/Software

This includes information about other applications and software that A-State uses in various diff...

VPN

VPN is used to connect to the AState network when you are not physically on campus. VPN is only a...

Student Email Setup

Adding your A-State email to your smartphone so you have easier access is a quick and hassle free...

Campus Wireless

AState Secure is the Wi-Fi network you will need to use while on campus. You can log in with your...

Respondus Lockdown Browser

Respondus Lockdown Browser is a software professors use on A-State's campus to prevent cheating o...

Xerox Support

The Xerox Help Desk number is 855-406-5188. If you are experiencing issues with a Xerox printer, ...

New Student Account Setup

Once you have been admitted to A-State and you receive an email with your Student ID and PIN numb...

Microsoft 365 for Faculty/Staff

Microsoft 365 (formerly Office 365 or O365) support articles

FAQ

Frequently Asked Questions

IT Security

This includes useful information that everyone should know and utilize to keep your information s...

AState Student Apps

Kaltura

Blackboard

Microsoft Office Apps for Students

All currently enrolled students of Arkansas State University have access to a free Microsoft Offi...

Blackboard

This includes information about Blackboard and other applications that are available and used wit...

Outlook

Microsoft 365 for Faculty/Staff

OneDrive

Microsoft 365 for Faculty/Staff

Wondering how to use OneDrive? Checkout this chapter for an overview.

Microsoft 365 Training

Microsoft 365 for Faculty/Staff

Get up and running quickly with the basic info you need to be productive right away.

Adobe Creative Cloud

Applications/Software

Proofpoint Spam Management

Applications/Software

These FAQs explain our Proofpoint spam filtering system, and how we process emails that originate...

Blackboard's Original Course View

Blackboard

Secure Exam Tools

Blackboard

Authentication Tools

Blackboard

Faculty/Staff Account

Applications/Software Adobe Creative Cloud

Requesting an Account Go to this link: https://astate.easyvista.com/ Log in with your A-Sta...