Skip to main content

Faculty/Staff Account

In order to request access to Adobe Creative Cloud, you will need to create a Helpdesk Ticket so it can be sent to the appropriate group. Please follow the steps below to accomplish this. 

1. Go to pack.AState.edu.

2. Enter your full A-State email address and password and click Login.

image-1747343654911.png


2. Authenticate using Microsoft Authenticator.


3. Locate Tools on the left then click on ITS Helpdesk.

image-1747343670910.png


4. Click on Sign In located at the top right of the screen. 

1.png
5. Enter your full A-State email address and password and click Login.

6. Click Get Started. 

7.png
7. Under Service Catalog, click Information Technology Services. 

Screenshot 2026-07-19 at 5.17.07 PM.png8. Choose Approved Software License Request. 

Screenshot 2026-07-19 at 5.18.06 PM.png


9. Click Submit a Request.

image-1760561699443.png

10. In the "Which approved software do you need access to?" section, choose “Adobe Access.” Once all the required fields have been filled out, click Submit. 

Screenshot 2026-07-19 at 5.22.04 PM.png

Someone from ITS will email you with instructions on how to access your Adobe Creative Cloud account. 

For further assistance, contact the ITS Help Desk at 870-972-3933 or stop by IT Support Services (itsupportservices@astate.edu). It is located on the bottom floor of the Dean B. Ellis Library, Room 149.

Back to top